📌 Core Information
🔹 Job Title: Customer Service Rep(04053) - 20 New London Tpke
🔹 Company: Domino's
🔹 Location: Norwich, Connecticut, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025 02:47:03 GMT+0000 (Coordinated Universal Time)
🔹 Experience Level: 0-2
🔹 Remote Status: Not specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing excellent customer service in a fast-paced environment
- Interacting with customers both over the phone and in-person
- Maintaining a positive demeanor and friendly attitude
- Assisting in store operations such as folding pizza boxes
ASSUMPTION: The job primarily involves frontline customer interaction, supported by a team-based work environment, as indicated by the emphasis on being friendly and working well with others.
📋 Key Responsibilities
✅ Answer phones to take orders
✅ Handle walk-in orders
✅ Fold pizza boxes
✅ Maintain a friendly demeanor during interactions
ASSUMPTION: Responsibilities are centered on daily store operations with customer satisfaction being a primary focus.
🎯 Required Qualifications
Education: Not specified
Experience: No prior experience necessary; 0-2 years is acceptable
Required Skills:
- Customer Service
- Communication
- Teamwork
Preferred Skills:
- Problem Solving
- Ability to remain calm in fast-paced settings
ASSUMPTION: Essential skills are aligned with typical customer service roles, emphasizing communication and teamwork.
💰 Compensation & Benefits
Salary Range: Not specified; typically industry-standard for entry-level positions in the area
Benefits:
Working Hours: 20 hours per week; must be available on weekends
ASSUMPTION: Compensation likely includes basic wage plus potential for tips, which is common in the restaurant industry.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees; offers the potential for vast career growth and development opportunities
Founded: 1960
Company Description:
- World-renowned for its pizza delivery service
- Innovative in technology development, such as mobile ordering platforms
- Focused on providing a fun and engaging work atmosphere
Company Specialties:
- Pizza
- Technology
- Marketing and Advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: The broad company size suggests a robust support system and resource availability for employees.
📊 Role Analysis
Career Level: Entry-level position designed for young or early-career professionals
Reporting Structure: Likely reports to store manager or shift leader
Work Arrangement: Strictly on-site with regular shifts
Growth Opportunities:
- Advancement to shift leader positions
- Potential cross-training in other areas of store operations
- Opportunities to learn essential skills for retail and hospitality sectors
ASSUMPTION: Growth within the company is possible by demonstrating strong performance and teamwork.
🌍 Location & Work Environment
Office Type: Physical store environment
Office Location(s): 20 New London Tpke, Norwich, Connecticut
Geographic Context:
- Situated in a busy commercial area
- Accessible by local transit and has parking available
- Located in a vibrant community with various amenities nearby
Work Schedule: Involves weekend and possibly evening shifts
ASSUMPTION: The physical location means individuals living locally or nearby would find commuting more convenient.
💼 Interview & Application Insights
Typical Process:
- Initial online application submission
- Potential phone screening to ascertain availability and initial fit
- In-person interview with store manager
Key Assessment Areas:
- Customer service skills
- Ability to work in fast-paced environments
- Teamwork and communication abilities
Application Tips:
- Highlight any relevant customer service experience
- Demonstrate enthusiasm for working in fast-paced settings
- Emphasize availability, especially willingness to work weekends
ATS Keywords: Customer service, team player, communication, order taking
ASSUMPTION: The application process is straightforward due to the entry-level nature of the job.
🛠️ Tools & Technologies
- Basic POS systems (assumed familiarity with order processing software)
- Phone systems for order taking
- Potential use of Domino’s apps and web platforms for order management
ASSUMPTION: Training on specific tools is provided as part of onboarding processes.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Innovation in delivery and service
- Strong team focus and collaboration
Work Style:
- Fast-paced and dynamic atmosphere
- Emphasis on teamwork and collective success
- Open to feedback and continuous improvement
Self-Assessment Questions:
- Am I comfortable working in a fast-paced environment?
- Do I enjoy interacting with a diverse range of customers?
- Can I effectively collaborate with team members?
ASSUMPTION: The role suits those who thrive in vibrant and dynamic settings, enjoying collaboration and team success.
⚠️ Potential Challenges
- Handling high customer volume during peak hours
- Maintaining composure under pressure
- Adapting to shift changes or additional hours as needed
- Balancing multiple responsibilities simultaneously
ASSUMPTION: Applicants should prepare for physically demanding conditions typical in fast-paced service roles.
📈 Similar Roles Comparison
- Compared to typical retail jobs, this role involves more direct customer interaction.
- Requires multitasking in both customer service and store operations.
- Opportunities for skill development in hospitality and service sectors are abundant.
ASSUMPTION: Similar roles in other companies may offer different customer interaction levels or operational duties.
📝 Sample Projects
- Assist in organizing local promotions or events
- Participate in team meetings to optimize service delivery
- Contribute ideas for improving customer interaction processes
ASSUMPTION: Sample projects provide employees opportunities to engage in activities beyond their usual routines.
❓ Key Questions to Ask During Interview
- What does a typical day look like for this position?
- Are there opportunities for advancement within the company?
- What kind of training does Domino's provide to new hires?
- How does the team handle peak service times?
- What are the most challenging aspects of this role?
ASSUMPTION: These questions help clarify job expectations and potential career progression at Domino's.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant skills and availability for weekends
- Prepare for a potential telephone interview or screening
- Plan for an in-person interview at the Norwich location
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
