Customer Service Rep (04084) - 1145 N. 5th St.

📌 Core Information

🔹 Job Title: Customer Service Rep (04084)

🔹 Company: Domino's

🔹 Location: Perkasie, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers in-person and via phone
• Processing orders swiftly and accurately
• Maintaining a clean and safe working environment
• Working as a part of a collaborative team

ASSUMPTION: The job overview suggests flexibility in scheduling, which is often appreciated by those balancing studies or other commitments. This is inferred from the casual tone and mention of accommodating different life schedules.

📋 Key Responsibilities

✅ Operate all store equipment efficiently

✅ Stock and organize ingredients in storage and work areas

✅ Prepare and bake menu items accurately

✅ Take inventory and manage associated paperwork

✅ Communicate effectively with customers while taking orders

✅ Uphold store cleanliness and hygiene standards

ASSUMPTION: Responsibilities include a mix of customer interaction, product preparation, and operational tasks, indicating a diverse role that requires multitasking.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level role requires 0-2 years of experience

Required Skills:

• Strong communication skills
• Basic math skills
• Capability to work in varying conditions

Preferred Skills:

• Experience in customer service
• Inventory management skills

ASSUMPTION: The requirements emphasize communication and math skills due to the order processing and cash handling duties involved in the role.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Opportunity for career advancement
• On-the-job training
• Supportive team environment

Working Hours: Up to 40 hours per week, with expected flexibility

ASSUMPTION: Benefits reflect opportunities for skill development and advancement within a global brand, likely appealing to candidates seeking long-term growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with continuous innovations in pizza delivery and customer service.

Company Size: 10,001+ employees; large scale implies diverse career resources and global presence.

Founded: 1960, with roots in pioneering pizza delivery solutions.

Company Description:

• Leaders in innovative ordering technology
• Dynamic growth in 90+ global markets
• A vibrant workplace culture that values each employee

Company Specialties:

• Pizza and sandwiches
• Digital marketing and advertising
• Data analytics and technology development

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its global and technological orientation, Domino's places significant emphasis on innovation, both in service and employee development.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting in customer service or the food industry.

Reporting Structure: Reports to store manager; potential mentoring opportunities from seasoned staff.

Work Arrangement: Primarily on-site in a supportive team environment.

Growth Opportunities:

• Pathway to management roles
• Possibility of becoming franchise owner
• Skills development in customer interaction and operations

ASSUMPTION: The role is designed as a launching pad for career growth within Domino's, evidenced by historical advancement examples in the company.

🌍 Location & Work Environment

Office Type: Store environment with equipped kitchen and front counter spaces.

Office Location(s): 1145 N. 5th St., Perkasie, PA

Geographic Context:

• Community-focused setting
• Possibility for staff to engage with locals
• Centralized location encouraging team camaraderie

Work Schedule: Varied shifts, potentially involving weekends and evenings

ASSUMPTION: The store location is likely community-centric, expecting staff to engage frequently with locals, fostering a friendly service environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Preliminary screening call or interview
• In-person interview with manager

Key Assessment Areas:

• Customer service aptitude
• Verbal communication skills
• Teamwork capability

Application Tips:

• Highlight experience in customer service
• Demonstrate flexibility in availability
• Prepare examples of teamwork and problem-solving

ATS Keywords: Customer Service, Teamwork, Communication, Flexibility, Cash Handling

ASSUMPTION: Given the structured environment, the hiring process is likely thorough to ensure candidates align well with the company's customer-focused philosophy.

🛠️ Tools & Technologies

• Point of Sale systems
• Order processing software
• Kitchen equipment and safety tools

ASSUMPTION: The role involves familiarization with various operational tools indicative of Domino's emphasis on efficiency and speed in service.

👔 Cultural Fit Considerations

Company Values:

• Integrity and transparency
• Commitment to superior customer service
• Focus on fun and innovation

Work Style:

• Fast-paced and dynamic
• Team-oriented with shared responsibilities
• Proactive and resilient attitude towards challenges

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with a variety of customers?
• Can I manage my time efficiently under pressure?

ASSUMPTION: The company's cultural emphasis on teamwork and fun requires candidates to have a positive, engaging, and proactive approach to their work.

⚠️ Potential Challenges

• Handling difficult customers
• Multitasking during peak hours
• Adapting to in-store temperature variations
• Maintaining quality under stress

ASSUMPTION: Challenges are normal for customer service roles, particularly in food service where peak times can be hectic.

📈 Similar Roles Comparison

• Variety in customer interaction compared to call center roles
• Intersection of food preparation and customer service
• Greater in-store mobility compared to desk jobs

ASSUMPTION: This position offers a uniquely diverse experience merging operational skills with interpersonal engagement unlike purely stationary roles.

📝 Sample Projects

• Improving order processing speed
• Enhancing in-store customer experience initiatives
• Participating in local store marketing

ASSUMPTION: Projects likely emphasize customer service enhancements reflecting the company’s dedication to service excellence.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• What are the performance expectations?
• How does Domino's support professional growth?
• How is teamwork fostered among crew members?
• What measures are in place for safety and cleanliness in the store?

ASSUMPTION: Key questions aim to align candidates' expectations with role reality, ensuring mutual understanding of performance criteria and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a concise resume highlighting relevant skills and experiences
• Be ready for a potential phone screening
• Practice common interview questions for in-person interviews
• Follow up as appropriate to show continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.