Customer Service Rep(04096) - 548 S. Main St

📌 Core Information

🔹 Job Title: Customer Service Rep(04096) - 548 S. Main St

🔹 Company: Domino's

🔹 Location: Shrewsbury, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to all patrons
• Being adaptable to various duties such as taking orders and maintaining store cleanliness
• Operating kitchen and store equipment efficiently
• Ensuring customer satisfaction through timely service

ASSUMPTION: The job involves multitasking across different roles in the store, requiring flexibility and a customer-focused attitude.

📋 Key Responsibilities

✅ Take and process customer orders both over the phone and in person.

✅ Operate store equipment and maintain cleanliness for efficient service.

✅ Assist in managing inventory and stocking ingredients.

✅ Ensure the accuracy of cash transactions and provide correct change.

✅ Support team members in achieving store goals and customer satisfaction.

ASSUMPTION: Responsibilities require coordination with team members to achieve a collective goal of high customer satisfaction and operational efficiency.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred.

Experience: No prior experience required, entry-level opportunities available.

Required Skills:

• Strong communication for effective customer interactions
• Basic math skills for handling transactions
• Attention to detail for order accuracy

Preferred Skills:

• Previous experience in a customer service role
• Experience working in fast-paced environments

ASSUMPTION: Skills related to customer service and basic math might be crucial for everyday tasks, hence a focus on interpersonal abilities.

💰 Compensation & Benefits

Salary Range: Industry average for entry-level customer service roles; exact details not specified.

Benefits:

• Flexible scheduling
• Opportunities for career advancement
• Employee discounts

Working Hours: 40 hours per week, with potential for flexibility based on store needs.

ASSUMPTION: Benefits include growth opportunities in a company known for promoting from within, complemented by flexible work arrangements to suit diverse personal schedules.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing primarily on pizza delivery services.

Company Size: 10,001+ employees, indicating a large-scale operation with numerous advancement opportunities.

Founded: 1960, with a strong legacy as a leading pizza delivery company.

Company Description:

• Innovative in technology and customer service
• Focused on expansion with 17,100 stores across 90+ markets
• Recognized for creating a fun and dynamic working environment

Company Specialties:

• Pizza and sandwiches
• Digital innovation and customer service
• Marketing and technology advancements

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's longstanding presence and expansion efforts imply a stable and potentially rewarding career environment.

📊 Role Analysis

Career Level: Entry-level position designed for those beginning their careers in customer service.

Reporting Structure: Typically reports to a shift manager or store manager.

Work Arrangement: Full-time on-site role, with flexible scheduling possibilities.

Growth Opportunities:

• Potential advancement to supervisory roles
• Development into franchise management positions
• Opportunities to participate in corporate initiatives

ASSUMPTION: This role can serve as a stepping stone into management positions within the company, given its culture of promoting from within.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment focused on food service.

Office Location(s): 548 S. Main St, Shrewsbury, Pennsylvania, United States

Geographic Context:

• Located in a suburban area with access to local amenities
• High foot traffic location contributing to busy work environment
• Regional community with strong local patronage

Work Schedule: Flexible shifts to accommodate different lifestyle needs.

ASSUMPTION: Given the on-site nature of this role, the work environment is focused on active engagement with customers and team tasks in a dynamic setting.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation and skills
• Ability to handle multitasking in a fast-paced environment
• Communication and teamwork capabilities

Application Tips:

• Highlight any previous customer service experience
• Demonstrate flexibility in scheduling and role responsibilities
• Emphasize enthusiasm for growth within the company

ATS Keywords: Customer Service, Teamwork, Problem Solving, Communication Skills, Time Management

ASSUMPTION: The application process seems straightforward, focusing on practical skills and the ability to thrive in a bustling service environment.

🛠️ Tools & Technologies

• POS systems for order entry
• Food preparation equipment (ovens, coolers)
• Standard office tools (phones, computers)

ASSUMPTION: Familiarity with retail and food service technologies may enhance job performance and ease of transition into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Promotion of diversity and inclusion
• Encouragement of teamwork and community involvement

Work Style:

• Fast-paced and detail-oriented
• Team-centered with a focus on mutual goals
• Open to learning and adapting to new challenges

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I have strong multitasking skills?
• Can I effectively communicate with customers and coworkers?

ASSUMPTION: The role emphasizes the need for a proactive and engaging personality that fits well within a collaborative and customer-focused team dynamic.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Physical demands, including standing for long periods
• Variation in work shifts, including evenings and weekends
• Handling difficult customer interactions gracefully

ASSUMPTION: Challenges highlight the need for resilience and adaptability within dynamic and sometimes stressful settings.

📈 Similar Roles Comparison

• Comparable to roles in fast-food chains with emphasis on customer interaction
• Distinct from office-based customer service due to its physical nature
• More interaction-driven than roles in manufacturing settings

ASSUMPTION: The role aligns closely with positions that require customer-facing duties and flexibility in service style and environment.

📝 Sample Projects

• Customer service initiative to improve order accuracy
• Inventory management optimization for popular products
• Team collaboration events to boost employee morale and interaction

ASSUMPTION: Projects typically involve initiatives that enhance efficiency and customer satisfaction, driving team collaboration and innovation.

❓ Key Questions to Ask During Interview

• How does the company support career advancement?
• What are typical day-to-day challenges in this role?
• How does the team ensure customer satisfaction is a priority?
• What is the ongoing training process for new team members?
• How are scheduling conflicts typically resolved?

ASSUMPTION: Interview questions should focus on understanding support systems for career growth, everyday dynamics, and resolution of potential challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening interview
• Gather references that highlight your customer service and teamwork skills
• Be ready to discuss your availability in detail
• Follow up with the hiring manager if you haven’t heard back within a week

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.