Customer Service Rep(04167) - 1078 Highway 19 N

📌 Core Information

🔹 Job Title: Customer Service Rep (04167) - 1078 Highway 19 N

🔹 Company: Domino's

🔹 Location: Thomaston, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service with a friendly approach
• Operating POS systems and handling transactions
• Maintaining cleanliness and adhering to food safety standards
• Ensuring accurate and prompt order preparation

ASSUMPTION: As this is a customer service role in a fast-food chain, the focus is on efficiency, customer interaction, and conformity to brand standards.

📋 Key Responsibilities

✅ Greeting customers and taking orders with a smile, even via phone

✅ Operating the cash register and handling payments

✅ Preparing products accurately and swiftly while following recipes

✅ Maintaining cleanliness from the front to the back of the store

✅ Upholding a professional appearance as per company standards

✅ Other duties as assigned

ASSUMPTION: Responsibilities primarily involve customer-facing tasks that support the store's daily operations, emphasizing consistent product quality and customer satisfaction.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in similar roles

Required Skills:

• Customer Service
• Team Player
• Communication

Preferred Skills:

• Time Management
• Professional Appearance

ASSUMPTION: A welcoming personality and the ability to work effectively in a team are critical for success in this role. Specific educational qualifications are not highlighted, suggesting flexibility in hiring decisions.

💰 Compensation & Benefits

Salary Range: Not specified; typically industry-standard hourly wages expected

Benefits:

• Weekly Pay
• Flexible Schedule
• Employee Discounts
• Employee Assistance Program

Working Hours: 40 hours per week with potential evening and weekend shifts

ASSUMPTION: Compensation likely aligns with industry standards for entry-level positions. Benefits focus on schedule flexibility and immediate incentives like discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in quick-service and pizza delivery

Company Size: Over 10,001 employees, suggesting a large and potentially diverse corporate structure

Founded: 1960

Company Description:

• Global presence with over 17,100 stores in 90+ markets
• Focuses on innovative technology in food delivery
• Cultivates a fun and competitive work environment

Company Specialties:

• Pizza and Sandwiches
• Marketing and Digital Innovations
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's innovative use of technology and its commitment to global expansion indicates potential for career growth and exposure to advanced customer service strategies.

📊 Role Analysis

Career Level: Entry-level position, suitable for early-career professionals or students

Reporting Structure: Typically reports to the store manager or shift lead

Work Arrangement: On-site, full-time role, with shared shift structures

Growth Opportunities:

• Potential to advance to supervisory roles
• Cross-training in various operational tasks
• Opportunities to participate in management training programs

ASSUMPTION: Career progression can be rapid in such settings, especially for those demonstrating strong managerial potential and commitment.

🌍 Location & Work Environment

Office Type: Customer-focused retail environment within a chain restaurant

Office Location(s): Multiple Domino's outlets in the area

Geographic Context:

• Strategically positioned in Thomaston, providing local and commuter traffic access
• Located in a community-focused area with potential for local customer loyalty
• Diversity in customer base due to highway accessibility

Work Schedule: Flexible schedules, including evenings and weekends to meet business needs

ASSUMPTION: The geographical setting offers a steady inflow of customers and an opportunity to interact with a diverse clientele, enhancing customer service experience.

💼 Interview & Application Insights

Typical Process:

• Submit an online application and resume
• Initial phone screening or in-person interview
• On-site trial shift or practical assessment

Key Assessment Areas:

• Customer service orientation and communication skills
• Ability to work in a fast-paced environment
• Team collaboration and reliability

Application Tips:

• Highlight any previous customer service or retail experience
• Emphasize flexibility in work schedule availability
• Show enthusiasm for the Domino's brand and values

ATS Keywords: Customer service, flexible schedule, team player, fast-paced, reliable

ASSUMPTION: A straightforward recruitment process is assumed, typical of high-turnover sectors like food service.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order tracking software
• Basic office equipment (e.g., cash register)

ASSUMPTION: Basic computational and operational technology skills are needed, with specific software proficiency being taught on the job.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and efficiency
• Passion for the brand

Work Style:

• Adaptability in a dynamic work environment
• Collaborative teamwork
• Proactive customer service approach

Self-Assessment Questions:

• Am I comfortable with direct customer interactions?
• Can I adapt to fast-paced work conditions?
• Do I enjoy working as part of a team?

ASSUMPTION: Emphasis is on candidate alignment with the brand's customer-first and innovative culture.

⚠️ Potential Challenges

• Fast-paced and potentially high-stress environment
• Physical demands such as standing for long periods
• Managing variable customer expectations
• Adapting to shift work, including weekends and evenings

ASSUMPTION: Challenges related to workload and schedule flexibility are typical in the chain customer service sector.

📈 Similar Roles Comparison

• Similar entry-level positions in other fast-food chains
• Comparison with retail customer service roles
• Analysis of competitive compensation and benefits

ASSUMPTION: This role is often compared with other entry-point customer service roles in terms of skills, responsibilities, and growth potential.

📝 Sample Projects

• Participating in promotional event support
• Contributing to local store marketing initiatives
• Supporting product launch strategies

ASSUMPTION: While specific projects aren't detailed in the job description, involvement in store-level promotional activities can be expected.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How do current employees manage peak business hours?
• What growth opportunities exist for a Customer Service Rep?
• How are teamwork and cooperation encouraged?
• What are the most challenging aspects of this role?

ASSUMPTION: These questions help gauge role expectations and career progression, and accessing realistic previews of job challenges.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for potential phone and in-person interviews
• Be ready to discuss availability and schedule flexibility
• Dress appropriately for any on-site visit or trial shift

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.