Customer Service Rep(04170) - 821 Bankhead Highway

📌 Core Information

🔹 Job Title: Customer Service Rep(04170) - 821 Bankhead Highway

🔹 Company: Domino's

🔹 Location: Carrollton, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service both in-person and over the phone
• Managing transactions accurately and efficiently
• Assisting in food preparation following company standards
• Maintaining a clean and welcoming environment

ASSUMPTION: This position is part-time but offers flexibility to work full-time hours or multiple locations, although this is not explicitly detailed in the original listing.

📋 Key Responsibilities

✅ Greet customers and take orders with a friendly attitude

✅ Operate the cash register, ensuring accurate transactions

✅ Prepare food products consistently, following portion sizes and recipes

✅ Maintain cleanliness from customer areas to back health and safety compliance

ASSUMPTION: The responsibilities may also include occasional assistance with deliveries if needed due to operational demands.

🎯 Required Qualifications

Education: Not specified, high school level education assumed beneficial

Experience: No specific experience required; training provided

Required Skills:

• Friendly and communicative demeanor
• Teamwork and collaboration ability
• Basic time management skills

Preferred Skills:

• Prior customer service experience
• Basic understanding of cash handling

ASSUMPTION: While specific educational requirements are not outlined, a high school diploma or equivalent may be preferred.

💰 Compensation & Benefits

Salary Range: Not specified; standard industry range applied

Benefits:

• Weekly pay
• Flexible schedule options
• Referral bonus program
• Employee discounts
• Access to board-certified physicians 30 days post-employment

Working Hours: 40 hours per week, typical with some flexibility

ASSUMPTION: Benefits such as health insurance are not mentioned and may be limited due to the nature of the position.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on fast-casual dining

Company Size: 10,001+ employees globally, offering robust network support

Founded: 1960, with a long-standing reputation in pizza delivery

Company Description:

• Innovative in technology and service delivery
• Dedicated to providing top pizza and other menu items
• Global presence in over 90 markets

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on technology and innovation may translate to tech-enabled customer service approaches.

📊 Role Analysis

Career Level: Entry-level role suitable for those starting in customer service

Reporting Structure: Reports to store management

Work Arrangement: On-site work environment

Growth Opportunities:

• Opportunity to move into management roles
• Skill development in customer service and operations
• Potentially cross-train in various areas of store operations

ASSUMPTION: Growth may heavily depend on performance and store requirements.

🌍 Location & Work Environment

Office Type: Retail/Frontline environment

Office Location(s): Carrollton, GA with potential shifts available at nearby locations

Geographic Context:

• Small-town atmosphere with close-knit community
• Accessible via main highway for easy commute
• Possibility to work across multiple stores in the region

Work Schedule: Flexible, evenings, weekends, and holidays may be required

ASSUMPTION: Diverse hours could suit students or individuals seeking supplemental income sources.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• On-site interview with store manager

Key Assessment Areas:

• Interpersonal and communication skills
• Ability to work flexible hours
• Team collaboration experience

Application Tips:

• Highlight any prior customer service experience
• Emphasize your ability to work in a fast-paced environment
• Display flexibility in availability

ATS Keywords: Customer service, team player, punctual, communication

ASSUMPTION: The interview process may vary slightly between locations due to regional management.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order tracking software
• Basic kitchen equipment for food preparation

ASSUMPTION: Familiarity with common retail or restaurant tech will be beneficial but not mandatory.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence
• Customer focus
• Innovation and technology enhancement

Work Style:

• Fast-paced, service-oriented
• Team-based with collaborative tasks
• Customer-first mindset required

Self-Assessment Questions:

• Am I able to maintain a friendly demeanor under pressure?
• How do I handle difficult customer interactions?
• Are flexible hours and shifting schedules convenient for me?

ASSUMPTION: A fit with the company's dynamic and customer service ethos is crucial for success.

⚠️ Potential Challenges

• Handling peak hours and large volumes of orders
• Maintaining service standards during busy shifts
• Balancing multiple priorities effectively
• Learning and adhering to company policies swiftly

ASSUMPTION: Challenges vary based on location demand and staffing levels.

📈 Similar Roles Comparison

• Similar to roles at other fast-casual restaurant chains
• Competitiveness may vary based on region
• Growth trajectory and benefits might differ across franchises

ASSUMPTION: The nature of the role is typical of entry-level customer service jobs within the fast-food and retail industry.

📝 Sample Projects

• Customer satisfaction initiatives
• Sales target achievements during promotional periods
• Internal training workshops for skill enhancement

ASSUMPTION: Projects may not be formalized but are typically part of daily responsibilities and learning.

❓ Key Questions to Ask During Interview

• What are the busiest times and how are employees supported?
• How is performance evaluated and rewarded?
• What opportunities for advancement have other employees pursued?
• What are the expectations regarding uniform or dress code?
• How does this location engage with the local community?

ASSUMPTION: Interview questions should revolve around store dynamics, growth opportunities, and community involvement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights customer service skills
• Prepare for potential multiple interview stages
• Availability for flexible work hours should be communicated
• Complete any assessments with attention to detail and speed

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.