Customer Service Rep(04181) - 3695-A Kings Highway

📌 Core Information

🔹 Job Title: Customer Service Rep (04181) - 3695-A Kings Highway

🔹 Company: Domino's

🔹 Location: Douglasville, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon, Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Opportunity for growth into management positions
• Flexible scheduling to accommodate diverse needs
• Weekly pay with potential for additional earnings from shift pickups
• Employee perks such as discounts and healthcare access

ASSUMPTION: This position is designed for individuals seeking flexible work with potential growth. It also provides various benefits to enhance employee satisfaction based on company and industry standards.

📋 Key Responsibilities

✅ Greeting customers and taking orders with a cheerful demeanor

✅ Operating the cash register and handling payments accurately

✅ Preparing products efficiently while adhering to recipes

✅ Maintaining restaurant cleanliness and professional standards

ASSUMPTION: Responsibilities entail typical tasks associated with frontline customer service roles in the food industry, emphasizing customer interaction and order accuracy.

🎯 Required Qualifications

Education: Not specified (minimum age requirement of 16 years)

Experience: No prior experience required; on-the-job training provided

Required Skills:

• Customer service
• Teamwork
• Friendly and outgoing personality
• Effective communication abilities
• Time management

Preferred Skills:

• Previous experience in a similar role
• Familiarity with cash registers and point-of-sale systems

ASSUMPTION: The job focuses on entry-level competencies, valuing interpersonal skills highly, with limited formal education requirements.

💰 Compensation & Benefits

Salary Range: Not specified; refer to industry standards for entry-level customer service roles

Benefits:

• Flexible schedule
• Employee discounts
• Access to healthcare after 30 days

Working Hours: 40 hours per week, adjustably spread over different shifts

ASSUMPTION: Compensation is likely commensurate with the service industry norms, with benefits aimed at employee well-being and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza and quick-service meals

Company Size: 10,001+ employees, indicating a robust corporate structure with resources for employee support

Founded: 1960

Company Description:

• Global leader in pizza delivery with a focus on technology and customer experience
• Wide network of franchised and corporate locations
• Committed to innovation in food and service

Company Specialties:

• Pizza
• Innovative technology solutions for food services
• Data analytics and digital marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's, as an established brand, offers a stable working environment with growth potential driven by their large-scale, innovative operations.

📊 Role Analysis

Career Level: Entry-level, ideal for students or those new to the workforce

Reporting Structure: Reports to store managers

Work Arrangement: On-site, typical for positions requiring direct customer interaction

Growth Opportunities:

• Advancement to supervisory roles
• Potential cross-training in different store functions
• Professional development through training sessions

ASSUMPTION: The role offers significant learning opportunities within a supportive environment, promoting internal advancement based on performance.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Douglasville, GA

Geographic Context:

• Located in a bustling commercial area providing access to a diverse customer base
• Suburban setting with opportunities for local engagement
• Proximity to major transportation routes

Work Schedule: Varied shifts including evenings and weekends

ASSUMPTION: The work setting supports dynamic interaction with community members and is adaptable to different working hours.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company portal
• Initial phone screening
• In-person interview at the store location

Key Assessment Areas:

• Customer service skills
• Teamwork and collaboration
• Availability and scheduling flexibility

Application Tips:

• Highlight customer service experience on your resume
• Demonstrate flexibility and willingness to work varied hours
• Prepare examples of past teamwork experiences

ATS Keywords: Customer Service, Teamwork, Flexibility, Communication

ASSUMPTION: The application process is streamlined to identify candidates well-suited to the dynamic, customer-oriented work environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Cash handling tools

ASSUMPTION: The role involves interaction with standard industry tools, requiring basic operational training and comfort with technology.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced and dynamic
• Customer-centric focus
• Flexible and adaptable to changing demands

Self-Assessment Questions:

• How do I handle customer complaints and feedback?
• Am I comfortable working in a fast-paced environment?
• Do I enjoy working as part of a team?

ASSUMPTION: Cultural fit revolves around adaptability, enjoyment of collaboration, and a strong commitment to customer-focused service delivery.

⚠️ Potential Challenges

• Managing high customer volume during peak times
• Maintaining accuracy and speed under pressure
• Balancing customer service with cleanliness standards
• Adapting to a varied schedule

ASSUMPTION: Challenges are representative of typical service industry roles and require strong time management and interpersonal skills.

📈 Similar Roles Comparison

• Retail Customer Service Associate
• Fast Food Crew Member
• Cafe Barista

ASSUMPTION: Similar roles often entail front-line customer interaction, with similar entry-level requirements and focus on customer engagement.

📝 Sample Projects

• Participating in store promotions and upselling initiatives
• Assisting in training new team members
• Leading a team to improve store cleanliness and organization

ASSUMPTION: Sample projects are indicative of the role’s potential impact on store operations and customer engagement strategies.

❓ Key Questions to Ask During Interview

• What are the busiest times of day at this location?
• What opportunities for growth are available within the company?
• How large is the team I will be working with?
• What is the culture like at this store?
• How are shifts allocated among team members?

ASSUMPTION: Questions are framed to give candidates insight into daily operations and their alignment with the company's culture and operational rhythms.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers Portal
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential initial phone screening
• Practice answers to common interview questions emphasizing customer interaction
• Follow up after your interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.