📌 Core Information
🔹 Job Title: Customer Service Rep(04191) - 2230 Holly Springs Pkwy
🔹 Company: Domino's
🔹 Location: Canton, Georgia, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Processing phone orders efficiently and accurately.
- Interacting positively with customers picking up orders.
- Assisting in making pizzas as part of a dynamic team.
- Working in a fast-paced customer-focused environment.
ASSUMPTION: The job involves training in multiple aspects of store operation, such as pizza making and customer service, which helps in career growth and skill development.
📋 Key Responsibilities
✅ Process phone orders and manage customer queries effectively.
✅ Provide excellent service to carryout customers.
✅ Assist with pizza making as part of the team.
ASSUMPTION: The role's responsibilities emphasize teamwork and customer interaction which are crucial skills in the service industry.
🎯 Required Qualifications
Education: Not specified
Experience: No prior experience required.
Required Skills:
- Effective communication
- Positive attitude
- Reliability in attendance and punctuality
Preferred Skills:
- Previous customer service experience
- Basic knowledge of pizza making
ASSUMPTION: Skills such as teamwork and problem solving are essential for the job but not explicitly listed.
💰 Compensation & Benefits
Salary Range: Not specified, typically commensurate with experience and regional wage standards.
Benefits:
- Flexible working hours
- Possibility of career progression within Domino's
- Discounts on food
Working Hours: Part-time with 15-20 hours per week, including weekends.
ASSUMPTION: Benefits may also include potential for full-time conversion based on performance and availability.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants – specifically focusing on fast-food pizza delivery.
Company Size: 10,001+ employees, offering abundant networking and growth opportunities.
Founded: 1960
Company Description:
- Leader in pizza delivery globally.
- Emphasizes fun and innovation in its operations.
- Focused on delivering excellent customer experience and quality products.
Company Specialties:
- Pizza
- Technology-enhanced customer service
- Innovation in food offerings
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's provides a strong supportive culture for ambitious team members looking to advance their career within a global brand.
📊 Role Analysis
Career Level: Entry-level position, ideal for individuals at the start of their careers.
Reporting Structure: Likely reports to store manager or assistant manager.
Work Arrangement: On-site work required.
Growth Opportunities:
- Possibility to advance to management roles.
- Training opportunities in customer service and food preparation.
- Involvement in various operational aspects of a busy restaurant setting.
ASSUMPTION: Employees showing excellent performance may quickly move to leadership positions given Domino’s history of internal growth.
🌍 Location & Work Environment
Office Type: Retail restaurant location focused on quick service.
Office Location(s): Holly Springs Pkwy, Canton, GA.
Geographic Context:
- Located in a growing suburban area.
- Accessible via reliable transportation options.
- Close proximity to residential communities.
Work Schedule: Evening and weekend availability is crucial.
ASSUMPTION: The environment is likely to be fast-paced, offering dynamic work similar to other service industry positions.
💼 Interview & Application Insights
Typical Process:
- Online application submission.
- Phone or in-person interview with the store manager.
- Background check and employment authorization verification.
Key Assessment Areas:
- Customer service aptitude.
- Ability to work in a team.
- Reliability and work ethic.
Application Tips:
- Highlight any experience in fast-paced environments.
- Emphasize a positive attitude and team spirit.
- Prepare examples demonstrating problem-solving skills in past roles.
ATS Keywords: Customer Service, Team Player, Reliable, Positive Attitude
ASSUMPTION: The store values applicants who demonstrate a proactive approach to customer engagement and task efficiency.
🛠️ Tools & Technologies
- POS systems for order management.
- Telephone systems for customer interaction.
- Basic kitchen equipment for pizza preparation.
ASSUMPTION: Familiarity with kitchen tools and tech systems is beneficial, aiding in seamless task execution.
👔 Cultural Fit Considerations
Company Values:
- Customer first approach.
- Commitment to innovation and improvement.
- Focus on fun and engaging work culture.
Work Style:
- Adaptable to fast-changing situations.
- Team-oriented.
- Customer-centric and solution-focused.
Self-Assessment Questions:
- Do you enjoy working with the public?
- Can you handle a fast-paced work environment?
- Are you comfortable working varying hours, including weekends?
ASSUMPTION: A good cultural fit would have enthusiasm for the brand and a willingness to embrace a dynamic work setting.
⚠️ Potential Challenges
- Maintaining high customer service standards during peak hours.
- Handling multiple tasks simultaneously in a busy environment.
- Dealing with challenging customer interactions positively.
- Balancing flexibility in scheduling with personal commitments.
ASSUMPTION: The role requires resilience and adaptability in a customer-facing, fast-service environment.
📈 Similar Roles Comparison
- Other entry-level customer service roles in retail offer similar experience but may lack as much focus on food service.
- Related positions in fast-food chains might not provide as much growth opportunity within a single brand.
- Roles in smaller establishments might offer less comprehensive training and career advancement.
ASSUMPTION: This position offers unique brand advantages like structured growth pathways and global recognition.
📝 Sample Projects
- Participate in store promotions to enhance sales.
- Assist in implementing new service protocols for improved efficiency.
- Collaborate on special team projects to boost team morale.
ASSUMPTION: Employees might engage in projects aimed at improving customer satisfaction and operational workflow.
❓ Key Questions to Ask During Interview
- What growth opportunities does Domino's offer for customer service representatives?
- How are performance evaluations conducted?
- What is the work culture like in this store?
- How does the team handle high-stress situations?
- Can you describe a typical day in this role?
ASSUMPTION: Inquiring about growth and culture provides insights into long-term fit and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant skills and experiences.
- Prepare for potential in-person or virtual interviews.
- Be ready to provide references if requested.
- Verify all documents for employment eligibility.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
