Customer Service Rep(04192) - 12460 Crabapple Rd # 102

📌 Core Information

🔹 Job Title: Customer Service Rep (04192)

🔹 Company: Domino's

🔹 Location: 12460 Crabapple Rd #102, Alpharetta, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by greeting customers and taking orders with a positive demeanor.
• Handling financial transactions by operating the cash register and managing customer payments.
• Ensuring product quality and consistency by following all recipes and procedures.
• Maintaining cleanliness and professional appearance to meet company standards.

ASSUMPTION: The job primarily focuses on customer interaction and operational tasks within the restaurant. It requires a customer-centric approach and adherence to Domino's standards, contributing to the overall customer experience.

📋 Key Responsibilities

✅ Greet customers and take orders with a smile.

✅ Operate the cash register and collect payment from customers.

✅ Make fast, accurate, and consistent products adhering to portion sizes and recipes.

✅ Maintain cleanliness throughout the restaurant.

✅ Comply with Domino's Pizza Image Standards.

✅ Other duties as assigned.

ASSUMPTION: Responsibilities include a mix of customer service and operational tasks. Employees must maintain a friendly attitude and follow prescribed protocols to ensure efficiency and satisfaction.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years, with the opportunity for on-the-job training

Required Skills:

• Customer Service
• Team Player
• Friendly and approachable demeanor

Preferred Skills:

• Effective Communication
• Time Management

ASSUMPTION: Candidates are expected to have basic skills relevant to customer service roles. Training will be provided for specific job aspects, emphasizing the importance of interpersonal and teamwork skills.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligns with industry standards for entry-level roles in customer service.

Benefits:

• Weekly Pay
• Flexible Schedule
• Referral Bonus
• Employee Discounts
• Employee Assistance Program

Working Hours: 40 hours per week, with flexibility to pick up extra shifts at multiple locations.

ASSUMPTION: Compensation includes standard hourly wages complemented by benefits aimed at incentivizing performance and providing employee support.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing a dynamic environment with potential for career growth.

Founded: 1960

Company Description:

• Dominant player in the global pizza delivery market.
• Innovative in technology solutions for customer service.
• Focus on quality and consistency across worldwide franchise operations.

Company Specialties:

• Pizza and Sandwiches
• Data Analytics and Technology
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's focus on technology and innovation signals a forward-thinking and adaptable workplace culture, creating opportunities for both technical and operational learning.

📊 Role Analysis

Career Level: Entry-level position suitable for young professionals and those seeking career entry in the customer service field.

Reporting Structure: Typically reports to store managers or franchise owners.

Work Arrangement: On-site at the listed location, requiring reliability in presence and punctuality.

Growth Opportunities:

• Potential to advance to management roles with proven performance.
• Opportunities to gain cross-location experience for varied exposure.
• Access to internal training and employee development programs.

ASSUMPTION: Role offers structured growth through performance, embodying Domino's commitment to internal mobility and skill development.

🌍 Location & Work Environment

Office Type: Restaurant/Store environment with a customer-facing layout.

Office Location(s): Alpharetta, GA, specific to the job listing, within reach of multiple franchise locations for flexible shift scheduling.

Geographic Context:

• Close proximity to residential neighborhoods, benefiting local clientele.
• Accessible via major road networks catering to city commuters.
• Dynamic urban-suburban blend offering a varied customer base.

Work Schedule: Weekdays and weekends required, with potential for additional shifts for those interested in full-time earnings.

ASSUMPTION: Alpharetta's location offers a blend of steady customer flow and a conducive work environment for retail operations.

💼 Interview & Application Insights

Typical Process:

• Online application submission via Domino's career page.
• Initial phone screening or interview with HR personnel or store manager.
• In-person interview focusing on customer service scenarios and cultural fit.

Key Assessment Areas:

• Customer service interactions and role-play.
• Time management and multitasking in a fast-paced environment.
• Teamwork and adaptability in retail/restaurant settings.

Application Tips:

• Highlight customer service experience and interpersonal skills on your resume.
• Prepare examples of how you have handled customer inquiries in previous roles.
• Show enthusiasm for learning and adapting to a fast-paced environment.

ATS Keywords: Customer Service, Food Service, Communication, Team Player, Flexibility

ASSUMPTION: Application process likely emphasizes customer interaction expertise and punctuality, reflecting Domino's operational priorities.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management and tracking software
• Domino's proprietary app systems for internal use

ASSUMPTION: Familiarity with common POS systems is beneficial, though on-the-job training is expected for specific tools and technologies used in Domino's operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and speed in service.
• Continuous innovation in customer experience.
• Focus on teamwork and friendly workplace culture.

Work Style:

• Fast-paced and customer-focused work environment.
• Supportive team dynamics encouraging shared success.
• Adaptable to varied customer needs and operational tasks.

Self-Assessment Questions:

• Are you comfortable working in a structured yet fast-paced environment?
• Can you communicate effectively with diverse customer demographics?
• Do you thrive in team settings where collaboration is key?

ASSUMPTION: The ideal cultural fit involves enthusiasm for customer service and a willingness to engage in a cooperative team environment.

⚠️ Potential Challenges

• High-volume customer service with varied clientele.
• Maintaining quality and speed during peak hours.
• Adapting to different shift timings, including weekends.
• Balancing operational tasks with customer interaction.

ASSUMPTION: The role may involve certain pressures linked to customer service expectations and operational efficiency, requiring strong interpersonal skills.

📈 Similar Roles Comparison

• Comparative salary with parallel entry-level food service roles.
• Training opportunities similar to other franchise-based employment.
• Shift flexibility comparable with other customer service positions.

ASSUMPTION: While benefits and compensation are industry-standard, the focus on internal mobility and team culture may differentiate Domino's from peers.

📝 Sample Projects

• Participating in local store marketing promotions.
• Leading team activities to improve customer service processes.
• Involving in community engagement initiatives during special events.

ASSUMPTION: Employees can engage in diverse activities beyond core duties, enhancing skills in marketing and community engagement.

❓ Key Questions to Ask During Interview

• What opportunities are available for growth within the company?
• How do you measure success for this role?
• What are the biggest challenges facing your team currently?
• Can you describe a typical day in this position?
• How does your team handle peak hours or high customer traffic?

ASSUMPTION: Asking about advancement opportunities and team dynamics can provide insight into Domino's internal culture and support for employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare a resume highlighting relevant customer service experience.
• Research Domino's mission and values for interview preparation.
• Visit the local store to gain a sense of the work environment.
• Practice common customer service scenarios as preparation.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.