Customer Service Rep(04260) - 970 East Stuart Drive

📌 Core Information

🔹 Job Title: Customer Service Rep(04260) - 970 East Stuart Drive

🔹 Company: Domino's

🔹 Location: Galax, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders.
• Preparing and making pizzas as per Domino's standards.
• Ensuring customers have a memorable, positive experience.
• Working efficiently in a fast-paced, dynamic environment.

ASSUMPTION: It is assumed that the candidate is expected to handle direct customer interactions both on the phone and in person, typical of a customer service role in a restaurant setting.

📋 Key Responsibilities

✅ Take customer orders efficiently and with a friendly demeanor.

✅ Prepare pizzas using Domino's recipes and protocols.

✅ Maintain cleanliness and organization in the workspace.

✅ Foster a fun and lively work environment for both team members and customers.

ASSUMPTION: Responsibilities may include handling cash transactions and assisting with inventory as needed, typical of customer service roles in the food industry.

🎯 Required Qualifications

Education: Not specified; high school diploma likely preferred.

Experience: 0-2 years in a customer service or similar role.

Required Skills:

• Outgoing personality
• Efficiency in task completion
• Energetic and enthusiastic nature
• Ability to thrive in a fast-paced environment

Preferred Skills:

• Prior experience in the food service industry
• Basic math skills for handling transactions

ASSUMPTION: Educational requirements are assumed to be minimal, aiming at entry-level candidates possibly while attending school.

💰 Compensation & Benefits

Salary Range: Not specified; typical entry-level customer service roles in this industry range from $10 to $15 per hour.

Benefits:

• Employee discounts on pizza and menu items
• Flexible scheduling
• Opportunities for advancement within the company

Working Hours: Approximately 40 hours per week, with potential for weekend and evening shifts.

ASSUMPTION: Compensation is assumed to be hourly with potential for overtime, reflecting standard industry practices for in-store roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a key player in global pizza delivery with a focus on innovation and customer satisfaction.

Company Size: Over 10,001 employees, offering a robust support structure and opportunities for career growth.

Founded: 1960, with a strong history of innovation and leadership in the pizza delivery sector.

Company Description:

• Focus on creating delightful customer experiences
• Innovative use of technology in service delivery
• Emphasis on team-driven success and fun working culture

Company Specialties:

• Pizza and food service excellence
• Strong marketing and digital strategy
• Comprehensive data analytics capabilities

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is continuously expanding and innovating, driven by a global focus on technology and customer satisfaction.

📊 Role Analysis

Career Level: Entry-level; ideal for those starting out in the workforce or in the retail/food service sectors.

Reporting Structure: Reports typically to the shift manager or store manager.

Work Arrangement: On-site; full interaction with the team and customers in a restaurant environment.

Growth Opportunities:

• Opportunities to progress to shift lead or store manager roles
• Potential to join other team functions like marketing or sales
• Professional development supported by the company

ASSUMPTION: The company likely offers formal training and mentoring to support career progression within the organization.

🌍 Location & Work Environment

Office Type: Domino's restaurant location with dine-in and delivery operations.

Office Location(s): 970 East Stuart Drive, Galax, Virginia.

Geographic Context:

• Located in a small city known for community and local culture.
• Accessible location for commuting employees.
• Part of a supportive local business environment.

Work Schedule: Varies, includes evenings and weekends, offering some flexibility around school or other jobs.

ASSUMPTION: Galax, being a smaller community, may foster a deeper customer connection, adding to job satisfaction.

💼 Interview & Application Insights

Typical Process:

• Submit application online through company careers page.
• Initial phone screening by HR representative.
• In-person interview focused on customer handling and problem-solving capability.

Key Assessment Areas:

• Communication skills and customer service outlook
• Ability to work under pressure
• Team collaboration and energy level

Application Tips:

• Highlight any previous customer service experience.
• Demonstrate enthusiasm and cultural fit with Domino's ethos.
• Prepare to discuss scenarios from past roles where quick thinking and energy were crucial.

ATS Keywords: Customer service, pizza making, energy, order taking.

ASSUMPTION: The application process may include scenarios or role-playing, reflecting the dynamic environment of the role.

🛠️ Tools & Technologies

• Basic POS (Point of Sale) systems for transaction processing
• Online order software for taking digital orders
• Standard kitchen and pizza-making equipment

ASSUMPTION: Familiarity with basic kitchen technology and digital order systems may be beneficial for efficiency in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Innovation and quality
• Teamwork and fun

Work Style:

• Energetic and fast-paced
• Team-oriented with a strong emphasis on collaboration
• Customer-focused with a proactive approach

Self-Assessment Questions:

• How do you handle high-pressure situations?
• What makes teamwork enjoyable for you?
• Can you give an example of when you went above and beyond for a customer?

ASSUMPTION: Employees find value in engaging work and relatable interactions with both colleagues and customers.

⚠️ Potential Challenges

• High-pressure situations during peak times like weekends or evenings
• Managing customer expectations while maintaining service standards
• Working in a fast-paced, demanding environment requiring constant multitasking
• Physical demand of standing for long periods

ASSUMPTION: The role's challenges may contribute to skill development in stress management and multitasking, vital for career growth.

📈 Similar Roles Comparison

• Similar entry-level roles at competitive pizza chains, offering slight variations in company culture.
• Fast food service roles characterized by unique brand-specific service expectations.
• Retail positions focusing more on sales than direct food preparation.

ASSUMPTION: Comparing similar roles can highlight the advantages Domino's offers, particularly its focus on career development and fun atmosphere.

📝 Sample Projects

• Participating in promotional events to enhance customer engagement.
• Creating and suggesting new pizza recipes for testing.
• Involvement in customer service training for new hires.

ASSUMPTION: Employees may be encouraged to contribute creatively to store operations and promotions.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available within this role?
• Can you describe a typical day for this position?
• How does the team handle high-demand and peak times?
• What does success look like in this role for the initial 90 days?
• What is the company culture like within this Domino's location?

ASSUMPTION: Interview questions should aim to uncover the company culture and potential career progression, appealing to long-term candidates.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experiences
• Be ready to discuss customer service experiences in the interview
• Consider reaching out to the store manager for insights into the team
• Follow up with a thank you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.