Customer Service Rep(04282) - 25 Williamson Rd

📌 Core Information

🔹 Job Title: Customer Service Representative (04282)

🔹 Company: Domino's

🔹 Location: Roanoke, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engage with customers to provide top-notch service
• Efficiently take customer orders
• Prepare pizzas according to Domino's standards
• Foster a fun and fast-paced working environment

ASSUMPTION: This role is focused primarily on direct customer interaction and product preparation based on the company's service model and quality standards.

📋 Key Responsibilities

✅ Taking customer orders accurately

✅ Preparing and making pizzas

✅ Ensuring a positive customer experience

✅ Maintaining the energy and efficiency of the workspace

ASSUMPTION: These tasks indicate a reliance on customer satisfaction and efficiency, typical in food service roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar position or industry

Required Skills:

• Outgoing personality
• Efficiency and energetic attitude
• Ability to work in a fast-paced environment

Preferred Skills:

• Previous experience in customer service
• Basic understanding of pizza or food preparation

ASSUMPTION: Emphasis is placed on personality and workplace adaptation, indicating a broader skill value over specific educational credentials.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive in entry-level food service industry

Benefits:

• Confidential according to EEO guidelines

Working Hours: 40 hours per week

ASSUMPTION: Compensation likely includes industry-standard benefits for entry-level positions, emphasizing work-life balance as part of full-time roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees

Founded: 1960

Company Description:

• Leading brand in pizza delivery with a global presence
• Innovative, dynamic work culture
• Strong focus on technology and customer satisfaction

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's commitment to innovation and customer service influences their recruitment, focusing on an energetic and adaptable workforce.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or those starting in customer service

Reporting Structure: Reports to the store manager or team lead

Work Arrangement: On-site, within a store or kitchen setting

Growth Opportunities:

• Potential for advancement to supervisory roles
• Opportunities to learn about business operations
• Develop customer service and management skills

ASSUMPTION: Entry-level positions typically serve as growth opportunities within the company structure, offering pathways to higher responsibility roles.

🌍 Location & Work Environment

Office Type: In-store customer service environment

Office Location(s): 25 Williamson Rd, Roanoke, VA

Geographic Context:

• Located within a dynamic community in Roanoke
• Accessible public and private transportation
• Supportive local business environment

Work Schedule: Fixed full-time hours with potential need for flexibility during peak hours or weekends

ASSUMPTION: The environment is likely fast-paced and customer-focused, suitable for those preferring interactive and varied workdays.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online
• Phone or in-person interview
• Skills assessment or trial work period

Key Assessment Areas:

• Customer service skills
• Ability to work under pressure
• Teamwork and communication abilities

Application Tips:

• Highlight any customer service experience
• Emphasize adaptability and teamwork skills
• Be prepared to discuss availability, including weekends

ATS Keywords: Customer Service, Pizza Making, Outgoing Personality, Efficiency

ASSUMPTION: The application process values direct customer interaction skills and previous service industry experience as major hiring criteria.

🛠️ Tools & Technologies

• Order management systems
• Basic kitchen equipment for pizza making
• Point of Sale (POS) systems

ASSUMPTION: Basic technological proficiency in POS systems and standard kitchen tools is necessary for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach
• Innovation-driven environment
• Team-oriented collaboration

Work Style:

• Energetic and interactive
• Flexible and adaptable to changing demands
• Service-centered mindset

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy interacting with a diverse range of customers?
• Can I maintain high energy throughout shifts?

ASSUMPTION: Candidates should align with a dynamic and customer-focused work environment, thriving in team-oriented settings.

⚠️ Potential Challenges

• Managing high volumes during peak times
• Adapting to fast-paced, high-pressure environments
• Maintaining customer satisfaction under stress
• Balancing multiple tasks effectively

ASSUMPTION: Challenges are typical for roles within the food service industry, emphasizing multitasking and handling high customer traffic.

📈 Similar Roles Comparison

• Comparable to other customer service roles in retail
• Similar entry-level expectations in restaurant service
• Shares adaptability requirements with hospitality positions

ASSUMPTION: Similar roles exist across the retail and food service sectors, offering various career development paths.

📝 Sample Projects

• Leading a promotional event for new menu items
• Participating in quality assurance initiatives
• Contributing to customer service improvement workshops

ASSUMPTION: While not always project-focused, the role offers initiatives supporting skills development in customer interaction and operations.

❓ Key Questions to Ask During Interview

• What type of training will I receive?
• How does Domino’s measure success for this role?
• Can you describe a typical day in this position?
• What challenges should I prepare for?
• Are there opportunities for career advancement?

ASSUMPTION: Candidates should focus on understanding role specifics and long-term growth potential during interviews.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting applicable skills and experience
• Be ready for an interview focusing on customer service scenarios
• Ensure availability for potential evening or weekend shifts
• Follow up with the hiring manager after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.