Customer Service Rep(04296) - 41 Ford Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(04296) - 41 Ford Ave

🔹 Company: Domino's

🔹 Location: West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Part-time customer service role during evening hours
• Requires effective communication with customers
• Entry-level position suitable for new entrants into the workforce
• Opportunity to work in a dynamic, fast-paced environment

ASSUMPTION: As this is a customer service role at Domino's, the job involves direct interaction with customers, likely involving taking orders and providing customer support. Evening hours suggest shifts after typical business hours.

📋 Key Responsibilities

✅ Provide customer service support during evening hours

✅ Communicate effectively with customers to address inquiries and resolve issues

✅ Handle transactions and manage various customer service tasks

ASSUMPTION: The responsibilities may include managing phone orders, addressing customer complaints, and ensuring customer satisfaction. Given the part-time nature, tasks are likely focused on front-line service interactions.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent may be typical

Experience: 0-2 years of relevant experience

Required Skills:

• Basic customer service skills
• Communication and interpersonal skills
• Adaptability and problem-solving capabilities

Preferred Skills:

• Prior experience in the food service industry
• Familiarity with POS systems

ASSUMPTION: While specific skills are not listed, standard customer service skills and basic technical abilities are likely expected given the industry context.

💰 Compensation & Benefits

Salary Range: Not specified; traditionally, part-time customer service roles in fast-food chains pay hourly, often aligning with local minimum wage standards.

Benefits:

• Flexible scheduling opportunities
• Employee discounts on products
• Potential for career advancement within the company

Working Hours: Approximately 20 hours per week, with flexibility in scheduling to accommodate evening shifts

ASSUMPTION: Compensation is likely hourly with potential for benefits such as employee discounts due to common practices in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a highly competitive sector with an emphasis on customer service and delivery services

Company Size: Over 10,001 employees, offering a robust support structure and resources

Founded: 1960, established with decades of industry experience

Company Description:

• Globally recognized brand leading in pizza delivery
• Innovative with technology and continually improving customer service
• Operates approximately 17,100 stores in over 90 markets worldwide

Company Specialties:

• Pizza
• Marketing & technology innovation
• Digital advertising strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's significant size implies many opportunities for mobility and advancement, supported by robust systems and innovation-driven strategies.

📊 Role Analysis

Career Level: Entry-level, ideal for those new to the workforce or seeking to start a career in customer service

Reporting Structure: Likely report to a shift manager or store supervisor

Work Arrangement: On-site, with a focus on direct customer interactions

Growth Opportunities:

• Potential to move into supervisory roles
• Training in customer service best practices
• Engagement in team-oriented projects

ASSUMPTION: Growth in this role is often through increasing responsibilities or moving to supervisory positions given the supportive corporate environment.

🌍 Location & Work Environment

Office Type: Store environment, likely a combination of customer-facing and back-office areas

Office Location(s): 41 Ford Ave, specific to the advertised position

Geographic Context:

• Located in West Virginia, which may influence customer demographics
• Accessible location to cater to resident and transient clientele
• Part of a broader network of Domino's stores

Work Schedule: Flexible to accommodate part-time evening hours

ASSUMPTION: The work environment is fast-paced and involves customer interaction, typical for restaurant settings focusing on delivery and takeout.

💼 Interview & Application Insights

Typical Process:

• Application submission online via the company website
• Initial phone or video interview with HR representative
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Ability to handle stress in fast-paced environments
• Communication and teamwork skills

Application Tips:

• Highlight any customer-facing experience on your resume
• Prepare examples of past teamwork or problem-solving scenarios
• Demonstrate enthusiasm for food service and customer interaction

ATS Keywords: Customer service, communication, teamwork, fast-paced, food service

ASSUMPTION: The application process is standard for entry-level roles and utilizes common candidate assessment tactics.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer relationship management tools
• Standard office technology for internal communication

ASSUMPTION: Familiarity with basic digital tools is expected given the customer interaction context within a technological framework.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Dedication to team collaboration
• Focus on continuous improvement and innovation

Work Style:

• Customer-centric
• Collaborative team engagement
• Flexible to adapt to varying workflows and tasks

Self-Assessment Questions:

• Am I able to work well under pressure?
• Do I enjoy interacting and communicating with customers?
• Am I willing to work flexible hours?

ASSUMPTION: Given Domino's emphasis on service and innovation, individuals who thrive in dynamic environments will be well-suited.

⚠️ Potential Challenges

• Managing high volumes of customer interactions
• Adapting to shift work, including evenings
• Handling difficult customer situations professionally
• Meeting targets in a fast-paced environment

ASSUMPTION: Challenges are typical of food service roles where customer demand and satisfaction are directly linked to personal interaction and efficiency.

📈 Similar Roles Comparison

• Competitive hourly rates as compared to similar entry-level service roles
• Opportunities for advancement within a reputable brand
• Training and employee support robust compared to smaller operations

ASSUMPTION: Domino's, due to its scale, may offer more structured career paths compared to smaller enterprises.

📝 Sample Projects

• Participating in store-level customer satisfaction initiatives
• Assisting in implementing new service technologies
• Contributing to team efforts for efficiency improvements

ASSUMPTION: Although specific projects are not listed, involvement in standard initiatives is expected.

❓ Key Questions to Ask During Interview

• What are the most significant challenges faced in this role?
• How does the store measure customer service success?
• What training programs are available for new employees?
• Can you describe the career progression opportunities here?
• How does the team handle high-pressure situations?

ASSUMPTION: Questions should focus on growth opportunities, support systems, and challenges specific to the role and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights any relevant customer-facing experience
• Prepare for interviews by reviewing customer service best practices
• Consider visiting the location to understand the store environment
• Follow up after submitting your application to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.