Customer Service Rep(04302) - 15439 Warwick Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(04302) - 15439 Warwick Blvd

🔹 Company: Domino's

🔹 Location: Newport News, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Provision of excellent customer service by taking orders and addressing customer concerns
• Upselling and cash handling responsibilities
• Ensuring food safety and quality during pizza preparation
• Maintaining cleanliness and hygiene standards in the store

ASSUMPTION: This role is dynamic and requires multitasking across customer interactions, food preparation, and general store maintenance. The job appears suitable for those seeking entry-level customer service experience with opportunities for advancement.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and great customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns and resolving issues promptly

✅ Handling cash transactions accurately

✅ Upselling products for increased sales

✅ Making Domino’s high-quality pizzas and ensuring food portion control

✅ Adhering to hygiene and food safety standards

✅ Performing general cleaning duties and maintaining work area

ASSUMPTION: Responsibilities involve both customer-facing interactions and back-end operations, making time management and attention to detail critical for success.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Cash Handling
• Upselling
• Food Preparation
• Hygiene and Food Safety

Preferred Skills:

• Inventory Management
• Time Management

ASSUMPTION: While specific educational credentials are not outlined, strong interpersonal skills and a proactive mindset are essential for potential candidates.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive with industry standards

Benefits:

• Flexible Schedules
• Paid Training
• Advancement Opportunities
• Meal Discounts
• Retirement Plan (eligibility requirements)
• Group Health Insurance (eligibility requirements)

Working Hours: 40 hours, with flexibility depending on part-time or full-time status

ASSUMPTION: Compensation may vary based on location and role-specific factors, but benefits suggest a comprehensive package to support employees' professional and personal growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on global pizza delivery services

Company Size: 10,001+ employees, providing vast resources and professional network opportunities for employees

Founded: 1960 in Ann Arbor, MI

Company Description:

• Global brand with approximately 17,100 stores in 90+ markets
• Focus on technological innovation and customer satisfaction
• Strong franchise and corporate team-driven environment

Company Specialties:

• Pizza
• Marketing
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's long-standing presence in the restaurant industry offers stability and growth, underpinned by a corporate culture of innovation and fun.

📊 Role Analysis

Career Level: Entry-level position with potential for advancement to roles such as General Manager or Franchise Owner

Reporting Structure: Typically reports to Store Manager or Shift Lead

Work Arrangement: On-site roles with potential for in-store mobility and responsibility expansion

Growth Opportunities:

• Progression from customer service to management positions
• Potential to become a franchise owner
• Expand skills in both operational and customer service domains

ASSUMPTION: Domino's commitment to internal career progression indicates robust training and mentoring opportunities for dedicated employees seeking career development.

🌍 Location & Work Environment

Office Type: On-site retail and customer service environment

Office Location(s): 15439 Warwick Blvd, Newport News, Virginia

Geographic Context:

• Located in a vibrant community with a diverse customer base
• Access to various local amenities and customer engagement opportunities
• Potential exposure to varied weather conditions during deliveries

Work Schedule: Flexible schedule, accommodating both part-time and full-time commitments

ASSUMPTION: The position demands physical presence at the store location, with a need for adaptable skills to manage different work environments effectively.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening call or in-person interview
• Job-related assessments, if applicable

Key Assessment Areas:

• Customer service skills and attitude
• Ability to multitask under pressure
• Basic math skills for cash handling

Application Tips:

• Highlight any previous customer service experience
• Emphasize communication and cash handling proficiency
• Describe flexibility in work schedules and ability to work in varied conditions

ATS Keywords: Customer Service, Cash Handling, Teamwork, Pizza Preparation, Food Safety

ASSUMPTION: The application process is standard for the fast-food industry, focusing on customer interaction skills and reliability.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone communication systems
• Basic kitchen equipment

ASSUMPTION: Familiarity with basic retail and food service technology is beneficial for seamless integration into the role.

👔 Cultural Fit Considerations

Company Values:

• Focus on employee potential and career development
• Commitment to customer satisfaction and service excellence
• Encouragement of individuality and unique contributions

Work Style:

• Energetic and dynamic environment
• Team-oriented with individual accountability
• Balance between structured operations and employee autonomy

Self-Assessment Questions:

• Can you work effectively in a fast-paced environment?
• Do you enjoy engaging with customers directly?
• Are you interested in potential career growth within the restaurant industry?

ASSUMPTION: Suitable candidates will thrive in a collaborative environment that values both team cooperation and individual achievements.

⚠️ Potential Challenges

• Long hours on your feet during shifts
• Varying temperature conditions during food preparation and delivery
• High-pressure situations during peak hours
• Adaptation to varied customer demands

ASSUMPTION: Challenges consistent with retail and service roles, requiring resilience and adaptability from the employee.

📈 Similar Roles Comparison

• Other fast-food chains customer service positions
• Retail cashier positions with customer interaction
• Call center customer service roles

ASSUMPTION: Similar roles will require comparable skills but may not offer the same career advancement opportunities as provided by Domino's.

📝 Sample Projects

• Improving order processing efficiency
• Enhancing customer satisfaction scores
• Developing promotional strategies to increase upselling

ASSUMPTION: Opportunities to engage in projects are likely informal but valuable for showcasing initiative within the store's operational framework.

❓ Key Questions to Ask During Interview

• What are the typical career paths for employees in this position?
• How does Domino's support career development and employee growth?
• What are the peak hours and how are shifts scheduled?
• How does Domino's ensure quality and consistency in customer service?
• Can you describe the workplace culture at this location?

ASSUMPTION: Asking informed questions demonstrates genuine interest and aids in assessing fit within the company culture and role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare examples of past customer service interactions
• Gather references who can speak to your communication and technical skills
• Expect a potential on-the-spot interview for in-person applications
• Follow up with the hiring manager if no response within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.