Customer Service Rep(04358) - 12840 Jefferson Avenue

📌 Core Information

🔹 Job Title: Customer Service Representative (04358)

🔹 Company: Domino's

🔹 Location: Newport News, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service by taking and processing orders.
• Preparing products and maintaining store cleanliness.
• Operating equipment and managing inventory.
• Ensuring customer satisfaction and quick service.

ASSUMPTION: This role emphasizes strong customer interaction skills and multitasking ability to manage concurrent tasks of order processing and store operations.

📋 Key Responsibilities

✅ Operate all equipment within the store.

✅ Stock ingredients from the delivery area to storage, work area, and walk-in cooler.

✅ Prepare products as per company standards.

✅ Receive and process telephone orders efficiently.

✅ Take inventory and complete associate paperwork.

✅ Clean equipment and the facility daily.

ASSUMPTION: The responsibilities highlight the need for attention to detail and the ability to follow procedures consistently.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required; suitable for entry-level candidates.

Required Skills:

• Strong communication skills
• Interpersonal skills with the ability to work effectively in a team
• Basic math and cash handling skills

Preferred Skills:

• Experience in customer service environments
• Ability to handle fast-paced work environments

ASSUMPTION: The role is designed to be accessible to young adults entering the workforce, emphasizing skills rather than formal education.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level hourly wages in the fast-food industry.

Benefits:

• On-the-job training and orientation
• Opportunities for growth and advancement
• Flexible scheduling to accommodate various lifestyles

Working Hours: 40 hours a week with part-time options available.

ASSUMPTION: Compensation might include incentives for achieving sales targets and performance-based bonuses common in the food service industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, known for fast-paced environments focusing on customer satisfaction and quick service delivery.

Company Size: 10,001+ employees, indicating a robust network with opportunities for career advancement.

Founded: 1960, with a long history of innovation and growth in the pizza delivery sector.

Company Description:

• One of the world's leading pizza delivery companies.
• Active in 90+ markets globally, known for technological innovations like voice-ordering apps.
• Strong franchise model with ample career development paths.

Company Specialties:

• Pizza and Sandwich delivery
• Marketing and Technology innovation
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's provides a dynamic work environment with frequent opportunities to engage with cutting-edge technologies in food delivery.

📊 Role Analysis

Career Level: Entry-level with pathways to managerial roles through demonstrated skill and commitment.

Reporting Structure: Reports to Store Manager; collaborative work with fellow team members.

Work Arrangement: On-site with a focus on service operations and direct customer interaction.

Growth Opportunities:

• Training for skills enhancement and potential managerial positions
• Ability to transition to different roles within the company
• Potential for franchise ownership with long-term commitment and performance

ASSUMPTION: There are clear pathways for progression within Domino's, supported by training and performance incentives.

🌍 Location & Work Environment

Office Type: In-person, front-line retail environment.

Office Location(s): Based at 12840 Jefferson Avenue, Newport News, Virginia.

Geographic Context:

• Located in a commercial area with potential walk-in customer traffic.
• Proximity to public transportation and local amenities.
• Area with diverse customer base providing a rich work experience.

Work Schedule: Includes day, evening, and weekend shifts, providing flexibility for employees.

ASSUMPTION: The location provides a vibrant work environment with potential for a variety of customer interactions.

💼 Interview & Application Insights

Typical Process:

• Completion of online application via company website
• Initial phone or in-person interview
• Skills assessment and cultural fit evaluation

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Communication skills

Application Tips:

• Highlight relevant customer service experience
• Emphasize flexibility and adaptability in work settings
• Showcase any team or leadership experiences

ATS Keywords: Customer Service, Teamwork, Communication, Time Management, Cash Handling

ASSUMPTION: Hiring is focused on candidates who demonstrate enthusiasm for customer service and teamwork in fast-paced settings.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Computer keyboards or touch screens for order entry
• Standard food service equipment

ASSUMPTION: Familiarity with basic customer service and order processing technologies is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and continuous improvement
• Team collaboration and diversity

Work Style:

• Customer-oriented with a focus on quality and speed
• Adaptable to various shifts and tasks
• Team player with proactive problem-solving skills

Self-Assessment Questions:

• Are you comfortable with high-paced, dynamic work environments?
• Can you manage stress effectively while maintaining customer satisfaction?
• Are you looking for a role with growth potential within a large organization?

ASSUMPTION: A person who thrives in interactive environments and appreciates diverse interactions will fit well culturally at Domino's.

⚠️ Potential Challenges

• Managing fast-paced work conditions
• Handling physically demanding tasks such as lifting and standing for extended periods
• Dealing with varying customer demands and expectations
• Maintaining consistency and quality of service during peak hours

ASSUMPTION: Applicants should prepare for the physical and mental demands of peak service times.

📈 Similar Roles Comparison

• Similar to counter service roles in other fast-food chains
• Includes responsibilities parallel to retail positions focusing on customer interaction
• Offers growth trajectories similar to entry-level management in retail

ASSUMPTION: Comparison to peers in the industry reveals competitive advantage in growth and role diversity.

📝 Sample Projects

• Leading an initiative to improve order processing efficiency
• Coordinating a local marketing event to boost sales
• Developing a training module for new hires

ASSUMPTION: Employees might engage in projects that enhance operations and customer service quality, fostering skill development.

❓ Key Questions to Ask During Interview

• What training opportunities are available for team members?
• How does Domino's support team members seeking career advancement?
• What does a typical day look like for a Customer Service Representative?
• How are performance metrics assessed and rewarded?
• What initiatives does Domino's have in place for enhancing employee well-being?

ASSUMPTION: These questions help gauge operational environment and opportunities for growth within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service and teamwork experience
• Include a cover letter if requested, detailing interest in customer service roles
• Be ready for an initial assessment of communication skills
• Research the company to align your values and goals with Domino's objectives

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.