Customer Service Rep(04373) - 7839-d Rolling Rd

📌 Core Information

🔹 Job Title: Customer Service Representative (04373) - 7839-d Rolling Rd

🔹 Company: Domino's

🔹 Location: Springfield, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering telephones and taking customer orders
• Ensuring a friendly and polite demeanor at all times
• Maintaining professionalism in every interaction
• Being punctual and adhering to schedule requirements

ASSUMPTION: The focus on answering telephones and taking orders suggests this role is primarily customer-facing, requiring strong communication skills.

📋 Key Responsibilities

✅ Answer incoming telephone calls and assist customers with their orders

✅ Ensure all customer interactions are conducted in a friendly and polite manner

✅ Maintain a professional demeanor while handling customer inquiries

✅ Adhere to punctuality and specified work schedule

ASSUMPTION: Based on typical customer service roles at Domino's, responsibilities may include resolving basic customer complaints.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Customer Service
• Polite communication style
• Professionalism
• Punctuality

Preferred Skills:

• Previous experience in fast food or restaurant services
• Basic problem-solving skills

ASSUMPTION: Preferred skills suggest familiarity with the food service industry could be advantageous.

💰 Compensation & Benefits

Salary Range: Not specified. In similar roles within the industry, compensation typically includes an hourly wage with potential for advancement.

Benefits:

• Employee discounts
• Flexible working hours
• Opportunities for skills development

Working Hours: 40 hours per week, with potential for shifts

ASSUMPTION: Benefits like flexible work hours and discounts are common in customer service roles in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, offering a diverse range of career paths and opportunities for growth

Founded: 1960

Company Description:

• Innovative franchise and corporate team driving success
• Focus on customer satisfaction and delicious menu items
• Engagement in technology advancements, such as voice-ordering apps

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's commitment to technology and innovation suggests a dynamic working environment.

📊 Role Analysis

Career Level: Entry-level position

Reporting Structure: Typically reports to a shift manager or store manager

Work Arrangement: Fully on-site, customer-facing role

Growth Opportunities:

• Potential for promotion to supervisory roles
• Opportunities to explore corporate career paths after gaining experience
• Skill development through diverse responsibilities

ASSUMPTION: Entry-level roles often serve as stepping stones for further career advancement in customer service.

🌍 Location & Work Environment

Office Type: Storefront office environment typical of fast-food outlets

Office Location(s): Springfield, Virginia

Geographic Context:

• Located in a suburban area with customer foot traffic
• Conveniently accessible through public transportation
• Part of a community-focused franchise network

Work Schedule: Consistent 40-hour work week with potential weekend shifts

ASSUMPTION: Location suggests a supportive community environment beneficial for customer service roles.

💼 Interview & Application Insights

Typical Process:

• Submission of online application and resume
• Initial phone screening interview
• In-person interview with store manager

Key Assessment Areas:

• Communication and customer service skills
• Ability to handle customer inquiries politely
• Punctuality and professionalism

Application Tips:

• Emphasize customer service experience and skills
• Prepare for behavioral interview questions
• Research about Domino's company culture

ATS Keywords: Customer service, order processing, professional, punctual, polite

ASSUMPTION: Application process aligns with industry standards, focusing on interpersonal skills.

🛠️ Tools & Technologies

• Telephone systems for order taking
• Point of Sale (POS) software
• Basic computer systems for data entry

ASSUMPTION: Must be comfortable using retail and food service technology tools.

👔 Cultural Fit Considerations

Company Values:

• Focus on customer satisfaction
• Emphasis on teamwork and collaboration
• Commitment to innovation and fun

Work Style:

• Friendly and approachable manner
• Agility in handling various tasks
• Delivering excellence under pressure

Self-Assessment Questions:

• Am I comfortable interacting with diverse customer groups?
• Can I maintain professionalism in a fast-paced environment?
• Am I punctual and reliable in time management?

ASSUMPTION: Values suggest a team-based, customer-first approach is vital for success.

⚠️ Potential Challenges

• Handling high volumes of customer calls
• Managing customer expectations and complaints
• Operating within fast-paced working conditions
• Adapting to a structured work schedule

ASSUMPTION: Typical challenges reflect the demands of a dynamic and customer-driven industry.

📈 Similar Roles Comparison

• Fast-food customer service roles focusing on order management
• Retail service positions requiring interpersonal skills
• Opportunities to advance into team leadership roles

ASSUMPTION: Similar customer service roles in the industry often provide foundational skills for career development.

📝 Sample Projects

• Supporting a promotional event at the store
• Participating in community outreach programs
• Assisting in training new team members

ASSUMPTION: Projects reflect the role’s engagement with the community and teamwork dynamics.

❓ Key Questions to Ask During Interview

• What are the typical challenges faced by customer service representatives here?
• How is success measured in this position?
• Can you describe the training program for new hires?
• How does Domino's encourage professional development?
• What does a typical career progression look like for this role?

ASSUMPTION: Questions aim to uncover expectations and growth opportunities in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Complete any required assessments or questionnaires honestly
• Follow up with the hiring manager post-interview
• Be prepared to provide references upon request

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.