Customer Service Rep(04403) - 2425 Pulaski Highway

📌 Core Information

🔹 Job Title: Customer Service Representative (04403) - 2425 Pulaski Highway

🔹 Company: Domino's

🔹 Location: Newark, Delaware, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all equipment relevant to the department
• Stocking ingredients from delivery areas to storage locations, work areas, and coolers
• Receiving, processing, and accurately fulfilling telephone orders
• Maintaining cleanliness of equipment and the facility on a daily basis

ASSUMPTION: As the job listing includes tasks like processing orders and handling money, proficiency in customer interaction and basic cash register operations is assumed to be crucial for this role.

📋 Key Responsibilities

✅ Operate all equipment and stock ingredients

✅ Prepare products

✅ Receive and process telephone orders

✅ Take inventory and complete associated paperwork

✅ Clean equipment and facility daily

ASSUMPTION: Responsibilities suggest a hands-on position with a focus on operational tasks, emphasizing the need for reliability and efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar customer service role

Required Skills:

• Basic mathematical skills for accurate calculations
• Strong verbal and written communication skills
• Proficient in order processing

Preferred Skills:

• Experience with inventory management systems
• Familiarity with restaurant industry standards

ASSUMPTION: The role requires someone adept in communication and mathematical operations, integral for handling customer interactions and monetary transactions.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, roles of this nature in the restaurant industry offer hourly rates around the minimum wage scale. Additional compensation may include benefits.

Benefits:

• On-the-job training
• Potential employee discounts
• Flexible scheduling options

Working Hours: 40 hours per week, suggesting full-time commitment

ASSUMPTION: This role offers basic entry-level benefits expected in a customer service position within a fast-paced environment.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large, well-established corporate structure providing professional growth opportunities

Founded: 1960

Company Description:

• Globally recognized as a leader in pizza delivery
• Innovative in technology with initiatives like voice-ordering apps
• Focus on customer satisfaction and team collaboration

Company Specialties:

• Pizza
• Technology
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s is depicted as an innovative, technologically forward company that values teamwork and customer satisfaction highly.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their careers in customer service

Reporting Structure: Typically reports to a Store Manager or Shift Supervisor

Work Arrangement: On-site work, emphasizing the physical presence required for customer interaction and inventory management

Growth Opportunities:

• Advancement to supervisory or managerial roles
• Opportunity to gain experience in a fast-paced, customer-centric environment
• Skill development in communication and operations management

ASSUMPTION: Individuals seeking practical experience in customer service can gain foundational skills to advance within the company or industry.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment, usually in a store or outlet setting

Office Location(s): 2425 Pulaski Highway, Newark, Delaware

Geographic Context:

• Centrally located with access to local amenities
• Part of a community-focused area
• Accessible by public transport or private vehicle

Work Schedule: Flexible shifts within a full-time capacity

ASSUMPTION: The work environment is likely dynamic and requires team collaboration to meet customer needs effectively.

💼 Interview & Application Insights

Typical Process:

• Application submission via the company’s career portal
• Initial phone screening to discuss experience and fit
• In-person interview focused on customer service scenarios

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Customer service orientation

Application Tips:

• Highlight any previous customer service experience
• Emphasize adaptability and willingness to learn
• Prepare to discuss scenarios showcasing your reliability

ATS Keywords: Customer Service, Order Processing, Inventory Management, Communication, Equipment Operation

ASSUMPTION: The hiring process focuses on matching applicants' skills with role requirements and evaluating cultural fit within the company.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Telephone and communication devices

ASSUMPTION: Mastery in using POS systems and communication tools is essential for efficient operation in this role.

👔 Cultural Fit Considerations

Company Values:

• Teamwork and collaboration
• Customer satisfaction
• Innovation and creativity

Work Style:

• Proactive and energetic
• Detail-oriented with a focus on efficiency
• Adapts well to fast-paced environments

Self-Assessment Questions:

• Do you enjoy working in a team-oriented environment?
• Are you able to handle customer queries efficiently?
• Can you adapt to changing work demands swiftly?

ASSUMPTION: Candidates who thrive in dynamic and customer-focused environments will find the culture at Domino’s conducive to their personal and professional growth.

⚠️ Potential Challenges

• Managing multiple tasks efficiently during peak hours
• Adapting to changing customer requirements promptly
• Maintaining quality under time pressure
• Consistently operating within company guidelines

ASSUMPTION: Handling stress and maintaining a positive demeanor in fast-paced situations are crucial for success in this role.

📈 Similar Roles Comparison

• Comparable to roles in other fast food chains with similar operational responsibilities
• Typically have overlapping tasks of order processing and customer interaction
• Similar entry-level training and growth opportunities

ASSUMPTION: While this role can be seen as a stepping-stone for further opportunities in the customer service industry, it also provides insights into efficient operational management.

📝 Sample Projects

• Developing efficient order processing techniques during peak hours
• Improving customer satisfaction scores through service excellence
• Participation in inventory management workshops

ASSUMPTION: The candidate will be involved in practical projects aimed at enhancing day-to-day operations and customer experience.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced in this role?
• How does Domino's support professional growth for its employees?
• Can you describe a typical day for a Customer Service Representative?
• What technologies or systems are used daily?
• What does success look like in this position?

ASSUMPTION: Questions should focus on understanding company support mechanisms, role expectations, and professional development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Tailor your cover letter to reflect understanding of the job role
• Prepare for a potential phone screening
• Research Domino's company culture and values to demonstrate fit

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.