Customer Service Rep(04422) - 1728 Marsh Road

📌 Core Information

🔹 Job Title: Customer Service Rep(04422) - 1728 Marsh Road

🔹 Company: Domino's

🔹 Location: Wilmington, Delaware, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025 02:44:17 GMT+0000

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating a variety of equipment effectively
• Managing inventory from delivery to storage efficiently
• Processing telephone orders promptly
• Maintaining cleanliness of the facility and equipment

ASSUMPTION: This role may prioritize candidates with basic customer interaction skills and experience in a fast-paced environment, given its demand for rapid and accurate order processing.

📋 Key Responsibilities

✅ Operate all equipment used in daily tasks

✅ Stock ingredients from delivery areas to storage locations

✅ Prepare products as per standard recipes and guidelines

✅ Receive and process telephone orders with excellent customer service

✅ Take inventory and complete associated paperwork accurately

✅ Maintain cleanliness of equipment and the overall facility daily

ASSUMPTION: Employees are expected to self-manage inventory and cleanliness daily, indicating a level of independence and accountability in work tasks.

🎯 Required Qualifications

Education: Not specified, but likely requires at least a high school diploma or equivalent.

Experience: 0-2 years in customer service or similar roles.

Required Skills:

• Basic mathematical skills
• Strong verbal and written communication skills
• Proficient in order processing and usage of a computer or touch screen
• Good motor coordination and attention to detail

Preferred Skills:

• Experience in a customer service role
• Ability to work in a fast-paced restaurant environment

ASSUMPTION: Although specific educational requirements aren't listed, having prior customer service experience will likely be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, customer service roles at Domino's offer competitive hourly rates consistent with industry standards.

Benefits:

• Employee discounts on products
• Opportunities for career growth and advancement
• Flexible scheduling to accommodate personal needs

Working Hours: 40 hours per week, with potential for overtime during peak periods.

ASSUMPTION: Benefits may vary based on location and employment type but often include employee training programs.

📌 Applicant Insights

🔍 Company Context

Industry: Domino's operates in the restaurant industry, focusing on pizza delivery and innovation within digital ordering.

Company Size: 10,001+ employees, indicating a large-scale operation with multiple global opportunities.

Founded: 1960

Company Description:

• Leading global brand in pizza delivery
• Experienced in technology innovation and market adaptability
• Emphasizes a culture of fun and continuous improvement

Company Specialties:

• Pizza and Sandwiches
• Marketing and Digital Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's continuous growth and market presence suggest significant opportunities for employee development and career progression.

📊 Role Analysis

Career Level: Entry-level, offering foundational experience in customer service.

Reporting Structure: Typically reports to a shift manager or store manager in a retail setting.

Work Arrangement: On-site, requiring physical presence for customer interaction and task execution.

Growth Opportunities:

• Advancement to shift lead or management positions
• Cross-training in different operational functions
• Participation in leadership development programs

ASSUMPTION: Role analysis suggests significant training and mentorship opportunities, especially for those interested in retail management careers.

🌍 Location & Work Environment

Office Type: Retail store environment with customer-facing responsibilities.

Office Location(s): 1728 Marsh Road, Wilmington, Delaware

Geographic Context:

• Located in a suburban area with access to local amenities
• Proximity to transportation facilities is beneficial
• Community-oriented with potential for local customer engagement

Work Schedule: Typical work hours structured around retail business needs, including evenings and weekends.

ASSUMPTION: The location offers diverse customer interactions, enhancing community engagement experience.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company website
• Phone screening with HR or store management
• In-person interview at the store location

Key Assessment Areas:

• Customer service aptitude and skills
• Technical proficiency in order processing systems
• Ability to handle multi-tasking and high pressure

Application Tips:

• Highlight relevant experience in retail or customer service roles
• Showcase ability to work in a team-efficiently
• Emphasize flexibility and adaptability in various working conditions

ATS Keywords: Customer Service, Order Processing, Inventory Management, Verbal Communication, Equipment Operation

ASSUMPTION: The process is designed to evaluate both technical skills and cultural fit, ensuring candidates align with company values.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• Basic kitchen and food preparation equipment
• Calculator for transaction accuracy

ASSUMPTION: Familiarity with POS systems is critical; any prior exposure will be advantageous.

👔 Cultural Fit Considerations

Company Values:

• Commitment to outstanding customer service
• Emphasis on team collaboration and support
• Innovation and fun in the workplace

Work Style:

• Results-driven with a focus on efficiency
• Interpersonal communication and cooperation
• Adaptability to varied customer needs

Self-Assessment Questions:

• Can you thrive in a fast-paced, customer-focused environment?
• Do you enjoy interactive and team-centered tasks?
• Are you adaptable to changing customer demands?

ASSUMPTION: Cultural values focus heavily on teamwork and customer satisfaction, so aligning personal values with these attributes will be beneficial.

⚠️ Potential Challenges

• Maintaining high energy levels throughout long shifts
• Ensuring accuracy in fast-paced, high-pressure situations
• Managing inventory and order processing efficiently
• Adjusting to varying customer demands and feedback

ASSUMPTION: Coping strategies for stress and excellent time management will aid in overcoming common challenges.

📈 Similar Roles Comparison

• Comparable to roles in other fast-food or quick-service restaurants
• Offers similar skill development in customer interaction
• Provides foundational basis for careers in retail and service management

ASSUMPTION: Experience in this role can be leveraged to transition into higher responsibility roles in related industries.

📝 Sample Projects

• Organizing and executing small-scale promotional events within the store
• Participating in implementation of new inventory systems or procedures
• Contributing to team success during peak business hours

ASSUMPTION: Employee engagement in projects may vary, but proactive involvement is encouraged and beneficial.

❓ Key Questions to Ask During Interview

• What does a typical workday look like for this position?
• How does the company support professional development?
• What are the core values of the team culture?
• What kind of advancement opportunities are there?
• How is performance evaluated and rewarded?

ASSUMPTION: These questions indicate genuine interest and can aid in understanding opportunities and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening
• Follow up with personal references to support your application
• Ensure your resume is tailored to highlight relevant skills
• Attend an on-site interview as scheduled

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.