Customer Service Rep(04440) - 137 Jerome Dr

📌 Core Information

🔹 Job Title: Customer Service Rep (04440) - 137 Jerome Dr

🔹 Company: Domino's

🔹 Location: Dover, Delaware, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking and processing customer orders efficiently.
• Operating store equipment and maintaining a clean work environment.
• Providing prompt and friendly service to ensure customer satisfaction.
• Managing inventory and performing related paperwork duties.

ASSUMPTION: This role is designed to be flexible, accommodating both full-time and part-time schedules suitable for various lifestyles, including students or those seeking a second job.

📋 Key Responsibilities

✅ Operate all store equipment safely and effectively.

✅ Stock and organize ingredients and other store supplies.

✅ Prepare menu items according to Domino's standards.

✅ Receive and process telephone and online orders accurately.

✅ Take inventory and complete associated paperwork regularly.

✅ Maintain a clean and safe working environment daily.

ASSUMPTION: The responsibilities are designed to support a high-paced environment, requiring adaptable and quick-thinking individuals.

🎯 Required Qualifications

Education: Not specifically required, but must be 16 years of age or older.

Experience: 0-2 years of customer service experience preferred, but not required.

Required Skills:

• Strong communication skills for customer interaction.
• Basic mathematics for accurate cash handling and order processing.
• Proficiency in computers or ability to learn quickly.

Preferred Skills:

• Experience in a similar customer service or retail role.
• Ability to multitask and manage time effectively.

ASSUMPTION: While prior experience is beneficial, the primary focus is on hiring individuals with strong interpersonal skills and a willingness to learn.

💰 Compensation & Benefits

Salary Range: Not specified; aligns with industry standards for entry-level customer service roles.

Benefits:

• Flexible work hours to accommodate personal schedules.
• Opportunities for advancement within the company.
• Training and development programs provided on the job.

Working Hours: Average of 40 hours per week, with potential flexibility for part-time schedules.

ASSUMPTION: The compensation package includes typical entry-level benefits like flexible scheduling and advancement opportunities, but specific salary figures would need clarification from the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; focuses on fast food and pizza delivery.

Company Size: 10,001+ employees, offering diverse roles and career growth prospects.

Founded: 1960

Company Description:

• Global presence with approximately 17,100 stores in over 90 markets.
• Innovative spirit, constantly introducing technology-driven solutions.
• Focuses on delivering quality and customer satisfaction.

Company Specialties:

• Pizza
• Marketing
• Technology and digital solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s leverages its expansive scale to offer robust growth opportunities for employees interested in career advancement.

📊 Role Analysis

Career Level: Entry-level, suitable for candidates new to the workforce or looking to change careers.

Reporting Structure: Reports to the store manager or assistant manager.

Work Arrangement: On-site presence required due to the nature of customer interaction and store operations.

Growth Opportunities:

• Promotion to management roles with demonstrated leadership skills.
• Potential to become a franchise owner with experience and investment.
• Professional growth through training programs.

ASSUMPTION: The role is designed to serve as a stepping stone for those seeking to advance in the food service industry.

🌍 Location & Work Environment

Office Type: Retail store setting.

Office Location(s): 137 Jerome Dr, Dover, Delaware

Geographic Context:

• Located in a suburban area with potential customer base from local residents.
• Accessible via local transportation networks.
• Near schools and universities, attracting student employees.

Work Schedule: Varies based on store needs; includes shifts during busy meal times.

ASSUMPTION: The location's accessibility makes it ideal for high school and college students seeking part-time work.

💼 Interview & Application Insights

Typical Process:

• Submit an online application or resume at the store.
• Initial screening interview with HR or store manager.
• Follow-up interview with potential supervisors.

Key Assessment Areas:

• Customer service skills
• Adaptability and teamwork
• Problem-solving abilities

Application Tips:

• Highlight any previous customer service experience.
• Emphasize availability, especially during peak hours.
• Show enthusiasm for the brand and its mission.

ATS Keywords: Customer service, teamwork, communication, adaptability, problem-solving.

ASSUMPTION: The interview process is straightforward, focusing on interpersonal skills and availability.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order processing software
• Basic food preparation equipment

ASSUMPTION: The tools and technologies involved are user-friendly and specific to the retail food service industry.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Diversity and inclusion
• Passion for quality and innovation

Work Style:

• High-energy and fast-paced environment
• Collaborative and team-focused culture
• Emphasis on efficiency and effective communication

Self-Assessment Questions:

• Am I comfortable in a high-paced work environment?
• Do I enjoy interacting with customers and solving their issues?
• Am I open to learning and adhering to company standards?

ASSUMPTION: A strong cultural fit is essential to thrive in the team-oriented and customer-driven environment at Domino's.

⚠️ Potential Challenges

• Managing high volumes during peak hours
• Adapting to varying temperature conditions
• Handling customer complaints with professionalism
• Balancing multiple tasks at once

ASSUMPTION: Challenges are typical of fast-paced customer service environments, requiring resilience and problem-solving skills.

📈 Similar Roles Comparison

• Similar roles may include positions at other quick-service restaurants such as McDonald's or Pizza Hut.
• Roles involve customer interaction, cash handling, and food preparation.
• Opportunities for advancement in similar industries may be comparable.

ASSUMPTION: Domino's offers a unique culture focused on growth within the company, distinguishing it from other brands.

📝 Sample Projects

• Implementing a customer satisfaction survey in the store.
• Organizing an inventory management system improvement project.
• Developing a community customer loyalty program.

ASSUMPTION: These projects demonstrate initiative and a desire to enhance customer and operational outcomes.

❓ Key Questions to Ask During Interview

• What does a successful employee look like at Domino's?
• How do you measure customer satisfaction?
• What opportunities for advancement are available?
• How is feedback typically provided to employees?
• Can you describe a typical career path within the company?

ASSUMPTION: These questions provide insights into company expectations and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience and availability.
• Be ready for a potential phone or in-person interview.
• Gather references who can speak to your work ethic and skills.
• Follow up with the hiring manager as appropriate to express continued interest.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.