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Customer Service Rep(04443) - 19 South Race Street

Domino's
Full-time
On-site
Georgetown, Delaware, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(04443) - 19 South Race Street

πŸ”Ή Company: Domino's

πŸ”Ή Location: Georgetown, Delaware, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: Not Specified

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Providing excellent customer service during all shifts
  • Ensuring cleanliness and organization of the store
  • Preparing and processing orders accurately
  • Engaging with a diverse team and customer base

ASSUMPTION: The role focuses primarily on customer interaction and operational support within a fast-paced environment, typical of the fast-food service industry.

πŸ“‹ Key Responsibilities

βœ… Taking and processing telephone orders

βœ… Preparing pizzas and other menu items

βœ… Operating store equipment and managing inventory

βœ… Maintaining cleanliness and organization of the store

βœ… Assisting with stocking and restocking supplies

ASSUMPTION: Responsibilities include both customer-facing and back-end operations necessary for efficient store management.

🎯 Required Qualifications

Education: Not specified, minimum age requirement 16 years

Experience: Previous customer service experience preferred, but not required

Required Skills:

  • Strong communication skills
  • Basic math and cash-handling ability
  • Organizational and multitasking skills

Preferred Skills:

  • Experience with customer service operations
  • Previous retail or food service industry experience

ASSUMPTION: While specific educational qualifications are not emphasized, core interpersonal and numerical skills are critical for performance in this role.

πŸ’° Compensation & Benefits

Salary Range: Not specified. Typically, industry standards suggest entry-level hourly wages.

Benefits:

  • Flexible work hours
  • Opportunities for career advancement
  • Employee discounts on store products

Working Hours: 40 hours with possible flexibility for part-time arrangements

ASSUMPTION: Compensation is aligned with entry-level positions in the fast-food industry, providing flexibility that suits students and secondary job seekers.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants; part of a high-growth and competitive market

Company Size: 10,001+ employees, offering diverse career opportunities

Founded: 1960

Company Description:

  • Innovative and dynamic work environment
  • Focused on customer satisfaction and modern technology
  • Extensive global presence with significant market influence

Company Specialties:

  • Pizza and innovative culinary offerings
  • Marketing and digital advertising
  • Technology advancements in order processing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and market expansion is integral to its corporate culture, fostering growth opportunities.

πŸ“Š Role Analysis

Career Level: Entry-level position with potential for advancement

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: Primarily on-site, demanding active participation in daily operations

Growth Opportunities:

  • Potential to advance to management roles
  • Training and mentoring programs available
  • Opportunities to transition into franchise ownership

ASSUMPTION: The role supports skill development and career progress in a structured environment, with a clear path for advancement.

🌍 Location & Work Environment

Office Type: Retail store, front-line engagement with customers

Office Location(s): 19 South Race Street, Georgetown, Delaware

Geographic Context:

  • Strategically located in a customer-rich area
  • Accessible location for local commuting
  • Culturally diverse region enhances customer engagement

Work Schedule: Flexible shifts to accommodate various scheduling needs, including nights and weekends

ASSUMPTION: The urban spot ensures high traffic, thus requiring adaptable work schedules.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit online application via company career page
  • Initial phone interview to assess suitability
  • In-person interview with store leadership team

Key Assessment Areas:

  • Customer service aptitude
  • Problem-solving capability
  • Ability to work in a fast-paced environment

Application Tips:

  • Highlight any relevant customer service experience
  • Demonstrate flexibility and eagerness to learn
  • Emphasize multitasking ability and friendly demeanor

ATS Keywords: Customer Service, Cash Handling, Teamwork, Communication, Problem Solving

ASSUMPTION: Hiring focuses on candidates who can seamlessly integrate customer service skills with operational efficiency.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) systems
  • Order management software
  • Effective use of telephones and communication tools

ASSUMPTION: Familiarity with retail tools and technologies is preferred, though on-the-job training is often provided.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation and continuous improvement
  • Teamwork and mutual respect

Work Style:

  • Dynamic and adaptable
  • Collaborative team player
  • Customer-focused approach

Self-Assessment Questions:

  • Am I comfortable working in a fast-paced environment?
  • Can I handle multiple tasks efficiently?
  • Do I thrive in a team-oriented setting?

ASSUMPTION: A cultural alignment with Domino's customer-centric and team-driven ethos increases job satisfaction and performance.

⚠️ Potential Challenges

  • Managing high customer volume during peak hours
  • Adapting to varied shift patterns
  • Maintaining quality and speed in pizza preparation
  • Working in a physically demanding environment

ASSUMPTION: Staffing peaks and operational strain are common, necessitating robust adaptability traits.

πŸ“ˆ Similar Roles Comparison

  • Customer Service Associate at Pizza Hut
  • Counter Attendant at Papa John's
  • Food Service Crew at local cafes

ASSUMPTION: Roles across similar retail and fast-food environments share key duties, requiring basic service skills and adaptability.

πŸ“ Sample Projects

  • Organizing promotional pizza events
  • Training sessions for new staff
  • Process improvements for quicker order cycles

ASSUMPTION: Store managers encourage employee involvement in store initiatives to enhance career development.

❓ Key Questions to Ask During Interview

  • What are the growth opportunities from this position?
  • How is success measured in this role?
  • Can you describe the team dynamics?
  • What typical challenges might I face on the job?
  • What does the training process entail?

ASSUMPTION: Understanding expectations and culture will provide clarity and confidence in pursuing this role.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through Domino's Careers Page
  • Prepare for a potential initial phone screening
  • Complete any required assessments
  • Schedule and attend an in-person interview
  • Follow up with a thank you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.