📌 Core Information
🔹 Job Title: Customer Service Representative (04451) - 306 Granville Corners
🔹 Company: Domino's
🔹 Location: Oxford, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2
🔹 Remote Status: Not specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing excellent customer service both over the phone and in-person.
- Upholding Domino’s standards of customer engagement and operational procedures.
- Ensuring all customer orders are accurately confirmed, prepared, and delivered.
- Maintaining cleanliness and organization both personally and with company vehicles.
ASSUMPTION: The emphasis on excellent customer service suggests a high interaction role requiring strong communication skills.
📋 Key Responsibilities
✅ Answer phone calls or assist carryout customers in a helpful and knowledgeable manner.
✅ Maintain personal appearance and company image according to standards.
✅ Follow specific WOW steps to ensure customer satisfaction: Apologize, provide desired service, and offer something extra.
✅ Adhere to the precise preparation of pizza involving counting specific toppings like pepperoni and ham.
✅ Ensure accurate cash handling and carry minimal personal funds while on the clock.
✅ Maintain vehicle cleanliness and safety during deliveries.
✅ Repeat customer orders to ensure accuracy and confirm details before processing.
ASSUMPTION: Details on responsibilities suggest strong attentiveness and adherence to company protocols are crucial for this role.
🎯 Required Qualifications
Education: High school diploma or equivalent assumed due to entry-level nature but not specified.
Experience: Experience in customer service preferred but not required.
Required Skills:
- Strong communication skills
- Attention to detail
- Ability to follow procedure and company standards
Preferred Skills:
- Previous customer service experience
- Familiarity with Domino's menu and offerings
ASSUMPTION: Educational requirements are assumed minimal to align with typical entry-level positions.
💰 Compensation & Benefits
Salary Range: Not specified; typically aligns with industry standards for entry-level customer service roles.
Benefits:
- Potential employee discounts on menu items
- Structured growth opportunities within Domino's team
- Training provided on customer service and operational skills
Working Hours: 40 hours per week
ASSUMPTION: Given the entry-level nature of the role, compensation likely includes standard benefits for similar positions in the industry.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, specializing in pizza delivery and quick-service dining.
Company Size: 10,001+ employees, indicating a vast network of opportunities and potentially diverse work environments.
Founded: 1960
Company Description:
- One of the leading public restaurant brands globally.
- Focused on innovation, from app development to new menu creations.
- Driven by a team-centric and customer-focused culture.
Company Specialties:
- Pizza and Sandwiches
- Technology and Digital Innovation
- Marketing and Advertising Excellence
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Strong emphasis on technology suggests investment in tools to improve customer service and operational efficiency.
📊 Role Analysis
Career Level: Entry-level, suitable for those starting out in customer service careers.
Reporting Structure: Likely reports to store manager or assistant manager.
Work Arrangement: On-site, with potential for varied shifts and weekend work.
Growth Opportunities:
- Potential promotion to supervisory roles such as shift lead or manager.
- Opportunities to gain experience in various operational areas within the company.
- Access to training programs to enhance skills and career development.
ASSUMPTION: This role offers foundational experience, pivotal for those interested in climbing the internal ranks.
🌍 Location & Work Environment
Office Type: In-store customer service environment.
Office Location(s): Specific to the Oxford, NC location.
Geographic Context:
- Located in a small-town setting conducive to community engagement.
- Proximity to local amenities and potential customer base.
- Offers a mix of residential and commuter clientele.
Work Schedule: Regular store hours with possible evening and weekend shifts to accommodate peak customer times.
ASSUMPTION: Environment likely fosters team-based, fast-paced work atmosphere in line with typical service industry expectations.
💼 Interview & Application Insights
Typical Process:
- Online application submission through the Domino's careers portal.
- Initial phone or in-person interview with store management.
- Skills or scenario-based assessment to evaluate customer service aptitude.
Key Assessment Areas:
- Customer service skills
- Ability to adhere to protocol and processes
- Teamwork and communication abilities
Application Tips:
- Highlight any previous customer service experience, even if informal.
- Familiarize yourself with Domino's menu and operational philosophy.
- Emphasize flexibility and willingness to work varied shifts.
ATS Keywords: Customer Service, Teamwork, Communication, Menu Knowledge
ASSUMPTION: Process incorporates a mixture of skill assessments and behavioral interviews typical of entry-level service positions.
🛠️ Tools & Technologies
- Domino’s proprietary order management systems
- Standard POS (Point of Sale) systems
- Delivery scheduling and route optimization tools
ASSUMPTION: Expected familiarity with general service industry technology, though on-the-job training will be provided for proprietary systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric service
- Corporate and store-level teamwork
- Continuous innovation in service and product offerings
Work Style:
- Focus on efficiency and accuracy in task completion
- Adaptability and quick thinking in a fast-paced environment
- Friendly and approachable demeanor with customers
Self-Assessment Questions:
- Are you comfortable working under pressure in a busy environment?
- Do you enjoy interacting with a diverse range of customers?
- Can you maintain a positive demeanor even when challenges arise?
ASSUMPTION: Cultural fit is paramount in ensuring team cohesion and aligning with Domino’s customer service values.
⚠️ Potential Challenges
- Handling high-volume customer interactions during peak hours.
- Maintaining composure and service quality under pressure.
- Adhering to strict cash handling and delivery procedures.
- Adapting quickly to scheduling demands and operational needs.
ASSUMPTION: Emphasis on customer service standards suggests challenges arising from maintaining constant service quality during peak periods.
📈 Similar Roles Comparison
- Comparable roles in other fast-food chains may have similar customer service expectations.
- Grocery service counters offer parallel customer interaction experiences.
- Retail frontline roles require similar customer focus and process adherence.
ASSUMPTION: The entry-level nature of the job makes it similar in requirements and expectations to other quick-service or retail positions.
📝 Sample Projects
- Participation in a store customer service improvement initiative.
- Contributing ideas to enhance menu presentation or service flow.
- Assist in organizing a local store marketing event to boost sales.
ASSUMPTION: Projects would likely focus on customer service enhancement and operational efficiency improvements.
❓ Key Questions to Ask During Interview
- What are the busiest times in the store, and how do you manage them?
- How does Domino's support employee development at the store level?
- What are the expectations for a successful customer interaction?
- How is service quality monitored and improved in the store?
- What opportunities exist for career advancement within the company?
ASSUMPTION: Questions target understanding operational dynamics and career prospects within the store.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Domino's Careers Page
- Prepare to discuss any relevant experience in customer service and teamwork.
- Be ready to demonstrate situational handling aligned with customer care.
- Research Domino’s corporate values and service approach to align responses.
- Follow up with store management regarding application status, if necessary.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
