📌 Core Information
🔹 Job Title: Customer Service Rep(04456) - 1205 E Broad Ave
🔹 Company: Domino's
🔹 Location: Rockingham, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Ensuring efficient handling of customer orders and inquiries.
- Contributing to the team’s efforts towards aggressive service standards such as Heightened Time Awareness (HTA).
- Learning and utilizing the Domino's Pulse point-of-sale system effectively.
- Engaging in continuous learning through online courses and hands-on training.
ASSUMPTION: This role involves high-paced work, requiring quick learning and adaptation due to the HTA standards.
📋 Key Responsibilities
✅ Answering customer calls within two rings.
✅ Processing orders swiftly to ensure they are in the oven in less than three minutes.
✅ Assisting in getting delivery orders out the door in under fifteen minutes.
✅ Communicating with customers in a friendly and professional manner as the first point of contact.
ASSUMPTION: The position demands strong teamwork as these responsibilities are critical for maintaining Domino's competitive edge in customer service.
🎯 Required Qualifications
Education: Not specified, but high school education is commonly expected.
Experience: 0-2 years of experience in customer service or a similar field is preferred.
Required Skills:
- Outstanding customer service abilities.
- Positive and friendly attitude.
- Attention to detail and time management skills.
Preferred Skills:
- Familiarity with point-of-sale systems.
- Experience in the food industry.
ASSUMPTION: Skills that enhance order processing and customer interaction are highly valued in this role.
💰 Compensation & Benefits
Salary Range: Not specified. Typically competitive within the fast-food service industry.
Benefits:
- Training and development programs
- Uniforms provided (shirts and hats)
- Potential for career advancement into management roles
Working Hours: Approximately 40 hours per week, with potential for flexibility according to team scheduling needs.
ASSUMPTION: The company likely offers some standard benefits such as employee discounts and possibly basic health and wellness perks.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees, indicating a large, well-established company with extensive resources.
Founded: 1960
Company Description:
- Global industry leader in pizza delivery.
- Innovator in technology with apps and new menu items.
- Culture of fun, driven by talented colleagues who aim for excellence.
Company Specialties:
- Pizza
- Sandwiches
- Technology and Data Analytics
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's is likely to emphasize teamwork, innovation, and consistent quality across its global operations.
📊 Role Analysis
Career Level: Entry-level, suitable for those starting their career in customer service or the food industry.
Reporting Structure: Likely reports to a shift manager or store manager.
Work Arrangement: On-site, requiring physical presence for direct customer interaction.
Growth Opportunities:
- Possibility to transition into management roles through dedicated training programs.
- Opportunity to develop in customer service and operation logistics.
- Skills development in point-of-sale systems and time management.
ASSUMPTION: Motivated employees can leverage the training programs for upward mobility within the company.
🌍 Location & Work Environment
Office Type: Retail-based fast-casual restaurant environment.
Office Location(s): 1205 E Broad Ave, Rockingham, NC, with other potential locations in the region.
Geographic Context:
- Proximity to vibrant community spots and local attractions.
- Good access to transportation and local amenities.
- A growing area with a mix of urban and suburban character.
Work Schedule: 40 hours a week, likely with variable shifts to cover operational hours.
ASSUMPTION: The position requires adaptability to shift rotations and varying peak hours of operation.
💼 Interview & Application Insights
Typical Process:
- Online application through Domino's career website.
- Initial phone or video interview.
- Some candidates may experience a practical assessment.
Key Assessment Areas:
- Customer service skills.
- Communication proficiency.
- Problem-solving capabilities.
Application Tips:
- Highlight relevant customer service experience.
- Showcase problem-solving skills with real-world examples.
- Demonstrate familiarity with point-of-sale systems or willingness to learn.
ATS Keywords: Customer Service, Teamwork, Communication, Efficiency, Dominos Pulse
ASSUMPTION: Candidates should present strong communication skills and quick adaptability to new technological tools.
🛠️ Tools & Technologies
- Domino’s Pulse POS System
- Customer service telephony systems
- Operational software for order management
ASSUMPTION: Familiarity with these systems will enhance efficiency but training will be provided to all new hires.
👔 Cultural Fit Considerations
Company Values:
- Commitment to quality and customer satisfaction.
- Innovation in service and product delivery.
- Team-oriented and collaborative working style.
Work Style:
- High-energy and fast-paced environment.
- Emphasis on teamwork and shared objectives.
- Adaptable to peak time pressures and customer demands.
Self-Assessment Questions:
- Do you thrive in high-energy, fast-paced work environments?
- How do you manage multiple tasks effectively under time constraints?
- Are you comfortable with technology and willing to learn new systems?
ASSUMPTION: A cultural fit at Domino’s would be someone enthusiastic, team-oriented, and responsive to customer needs.
⚠️ Potential Challenges
- Managing multiple tasks during peak service times.
- Adhering to strict time performance metrics such as HTA.
- Balancing customer service quality with speed of service.
- Adapting quickly to new system updates or procedural changes.
ASSUMPTION: The role can be demanding, especially during rush hours, requiring calm and organized problem-solving skills.
📈 Similar Roles Comparison
- Compared to similar roles, Domino's focuses heavily on time efficiency.
- There is more integration with technology through Domino's Pulse system.
- Growth paths are explicitly structured, which may not be the case in smaller food service operations.
ASSUMPTION: The structured paths offered by Domino's provide clear advancement criteria, potentially appealing for career-focused applicants.
📝 Sample Projects
- Conducting in-store demos to improve customer experience and product upsells.
- Participating in team workshops to enhance operational efficiencies.
- Development of local marketing strategies that align with company objectives.
ASSUMPTION: While project involvement may not be a direct requirement, proactive employees could engage in these initiatives.
❓ Key Questions to Ask During Interview
- What does success look like in this role at Domino’s?
- How does the team handle peak service periods?
- What opportunities are available for professional growth?
- How does Domino's support employee development?
- What are the most challenging aspects of this position?
ASSUMPTION: Asking these questions can provide a clearer view of expectations and advancement at Domino's.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Prepare for a potential phone screening.
- Practice communication and customer service scenarios.
- Review basic order and delivery processing protocols.
- Demonstrate a positive attitude and enthusiasm in all interactions.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
