Customer Service Rep(04463) - 1415 US Highway 52

📌 Core Information

🔹 Job Title: Customer Service Rep(04463)

🔹 Company: Domino's

🔹 Location: Albemarle, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexibility with work hours
• Competitive pay
• Engaging and fun environment
• Hands-on pizza preparation and customer interaction

ASSUMPTION: The description suggests a highly interactive role with both customer service and product preparation responsibilities, implying it suits outgoing individuals who enjoy multitasking in a dynamic setting.

📋 Key Responsibilities

✅ Answer customer phone calls and queries

✅ Assist in pizza preparation and other restaurant duties

ASSUMPTION: Additional responsibilities may include maintaining cleanliness and assisting with in-store promotions given the nature of customer-facing retail service.

🎯 Required Qualifications

Education: Not specified (Assumed minimum: High school diploma or equivalent)

Experience: 0-2 years in customer service or related field

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Teamwork

ASSUMPTION: Given the entry-level nature, a friendly demeanor and willingness to learn quickly could be equally critical.

💰 Compensation & Benefits

Salary Range: Not specified, generally competitive in the food service industry

Benefits:

• Flexible work hours
• Potential for career advancement
• Friendly work environment

Working Hours: Full-time, 40 hours with flexibility in scheduling

ASSUMPTION: Benefits likely include industry-standard offerings such as discounts and potentially bonuses, typical for chain restaurants.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; major player in fast-food pizza delivery

Company Size: 10,001+ employees globally, offering diverse career paths

Founded: 1960

Company Description:

• Renowned for innovation in food tech and customer service
• Focus on growth and exceeding customer expectations
• Operates over 17,100 stores in 90+ markets worldwide

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Technology and data analytics

Company Website: Domino's Careers

ASSUMPTION: Domino's emphasis on technology may offer employees exposure to innovative practices beyond typical food service roles.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or those entering the workforce

Reporting Structure: Reports likely to store manager or shift leader

Work Arrangement: Fully on-site at the specified location

Growth Opportunities:

• Potential to advance to shift leader positions
• Opportunities to gain cross-departmental skills
• Company-wide mobility due to large global presence

ASSUMPTION: There likely exists a structured path for advancement given the size and structure of Domino's operations.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant environment

Office Location(s): 1415 US Highway 52, Albemarle, North Carolina

Geographic Context:

• Conveniently located for regional customers
• Part of a vibrant local community with accessible amenities
• Close proximity to other stores allowing learning opportunities across locations

Work Schedule: Primarily shift-based with flexibility

ASSUMPTION: The location may require own transportation given typical suburban store setups.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone or in-person interview
• Skills assessment, likely practical

Key Assessment Areas:

• Customer service proficiency
• Ability to handle high-pressure situations
• Adaptability and teamwork

Application Tips:

• Highlight customer service experience
• Showcase adaptability and quick learning instances
• Provide examples of teamwork and reliability

ATS Keywords: Customer Service, Communication, Flexibility, Teamwork, Problem Solver

ASSUMPTION: The recruitment process likely values reliability and positive demeanor above formal qualifications.

🛠️ Tools & Technologies

• POS systems for order management
• Communication devices (phone and headsets)
• Basic cooking appliances for pizza preparation

ASSUMPTION: Familiarity with these tools could shorten the learning curve for new hires.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Team spirit and collaboration

Work Style:

• Fast-paced and dynamic
• Emphasis on team collaboration
• Adaptable to fluctuating customer demands

Self-Assessment Questions:

• Am I comfortable working in a dynamic, fast-paced environment?
• Do I enjoy interacting with customers and solving problems?
• Can I maintain a positive attitude during busy shifts?

ASSUMPTION: Candidates comfortable with rapid shifts in workload and task types are likely to thrive here.

⚠️ Potential Challenges

• High-pressure during peak hours
• Potentially repetitive routines
• Managing customer dissatisfaction
• Physical demands of the role

ASSUMPTION: The challenges highlight the importance of resilience and a customer-centric mindset in this role.

📈 Similar Roles Comparison

• Compared to retail customer roles, offers direct skill application via food preparation
• May involve more physical involvement than office-based customer service roles
• Presents broader teamwork scope than some entry-level roles

ASSUMPTION: Differences in role dynamics could attract individuals seeking hands-on experience with direct outcomes.

📝 Sample Projects

• Assisting in a successful in-store promotion
• Developing personalized customer engagement strategies
• Leading a team to meet shift targets efficiently

ASSUMPTION: Locally led projects form critical learning elements and engagement channels for team skills development.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• How does Domino's support career advancement within the company?
• What measures are in place to handle high-demand periods and ensure quality service?
• Can you describe the team dynamics and store culture?
• What is the most rewarding aspect of working with Domino's?

ASSUMPTION: Prepared questions may illustrate a candidate's awareness and enthusiasm, reflecting their genuine interest in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to highlight customer service experiences in your resume
• Be ready to discuss how you manage stress and multitasking
• Research the company's service offerings for informed discussion
• Reach out to current employees for insights if possible

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.