Customer Service Rep(04472) - 5389 Gumtree Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(04472) - 5389 Gumtree Rd

🔹 Company: Domino's

🔹 Location: Wallburg, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours.
• Competitive compensation within a supportive environment.
• Engagement in a fun, locally-owned franchise setting.
• A focus on excellent customer service and interpersonal kindness.

ASSUMPTION: The job heavily emphasizes customer interaction in a fast-paced, dynamic environment typical for a restaurant franchise. Flexible hours may allow variation in shift patterns to suit different personal schedules.

📋 Key Responsibilities

✅ Answering customer inquiries via phone.

✅ Assisting with order placements and ensuring customer satisfaction.

✅ Playing a vital role in creating a friendly and welcoming service experience.

ASSUMPTION: Responsibilities require multitasking skills due to likely high call volumes and varying customer needs during service hours.

🎯 Required Qualifications

Education: Not specified, typically high school diploma or equivalent preferred.

Experience: Entry-level, 0-2 years. Experience in customer service is beneficial.

Required Skills:

• Excellent communication skills.
• Proficiency in handling customer inquiries politely.
• Ability to work in a fast-paced environment.

Preferred Skills:

• Previous experience in a similar role.
• Familiarity with POS systems.

ASSUMPTION: The qualifications focus on soft skills such as communication and interpersonal aptitude, which are critical in high-customer interaction roles.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligns with industry standards for entry-level positions.

Benefits:

• Flexible working schedule.
• Potential for career growth within the franchise.
• Employee discounts on products.

Working Hours: 40 hours per week with emphasis on flexible scheduling.

ASSUMPTION: The benefits promote a balanced work-life situation conducive to long-term employment satisfaction within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically targeting quick-service pizza delivery.

Company Size: 10,001+ employees, offering large company stability with numerous advancement opportunities.

Founded: 1960

Company Description:

• Domino’s is one of the world’s largest pizza delivery chains.
• The company is known for its innovative approach, including tech-driven solutions.
• Focuses on providing fun and rewarding environments for employees.

Company Specialties:

• Pizza and sandwich offerings.
• Innovative marketing techniques.
• Digital ordering technologies including mobile apps.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's aims to maintain leadership in pizza delivery by enhancing employee engagement and leveraging technology.

📊 Role Analysis

Career Level: Entry-level position, ideal for those starting in customer service careers.

Reporting Structure: Reports typically to store managers and franchise owners.

Work Arrangement: On-site role necessitating physical presence for duties.

Growth Opportunities:

• Progression to supervisory roles such as shift leader or assistant manager.
• Skill development in customer service and sales.
• Opportunities for training in store management.

ASSUMPTION: Offers a clear pathway for career development due to the structured hierarchy typical in franchise models.

🌍 Location & Work Environment

Office Type: Fast-paced, customer-centric retail environment.

Office Location(s): Wallburg, NC with potential shifts in proximity products.

Geographic Context:

• Part of the Winston-Salem region, known for its community feel.
• Accessible for local and nearby residents.
• Comparable cost of living beneficial for entry-level roles.

Work Schedule: Predominantly includes evenings and weekends, critical for peak business times.

ASSUMPTION: The work setting may include high-energy interactions and a close-knit team dynamic often found in franchise-operated businesses.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening for skills and availability.
• In-person interview with store management.

Key Assessment Areas:

• Customer service skills.
• Problem-solving abilities.
• Fit with company culture and values.

Application Tips:

• Highlight experience with customer service roles, even informally.
• Emphasize flexibility and reliability in work availability.
• Showcase enthusiasm for fast-paced, service-oriented work.

ATS Keywords: Customer service, interpersonal skills, reliability, flexible hours.

ASSUMPTION: The hiring process seeks to identify candidates with high personal rapport and skill adaptability, critical in positive customer experiences.

🛠️ Tools & Technologies

• Telephone systems for order management.
• Point Of Sale (POS) systems for transactions.
• Inventory software for stock handling.

ASSUMPTION: The role utilizes basic technological tools common in service settings, requiring fundamental technical proficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction.
• Teamwork and collaboration.
• Culture of innovation and improvement.

Work Style:

• Environmentally adaptable and responsive to customer needs.
• Reliance on team synergy and mutual support.
• Encourages initiative and proactive service approaches.

Self-Assessment Questions:

• Do you enjoy interacting directly with customers?
• Are you adaptable to dynamic work schedules?
• How do you handle stressful or high-pressure situations?

ASSUMPTION: The cultural framework prioritizes interpersonal effectiveness and resourcefulness for successful store operations.

⚠️ Potential Challenges

• Demand variability affecting workload intensity.
• Last-minute schedule changes for accommodating peak times.
• Rapid problem-solving under pressure with customer issues.
• Maintaining customer service standards amidst high transaction volumes.

ASSUMPTION: Anticipated challenges are consistent with fast-service retail industries where customer satisfaction is pivotal.

📈 Similar Roles Comparison

• Other entry-level service roles may not offer as much schedule flexibility.
• Unique emphasis on combining order taking with production tasks.
• Company-wide growth paths are clearer at Domino’s than smaller establishments.

ASSUMPTION: The comparisons leverage Domino's size and scale to highlight differentiation in career trajectory and work-life balance offerings.

📝 Sample Projects

• Streamlining order process during high-demand shifts.
• Innovations in customer loyalty programs.
• Employee-led community engagement initiatives.

ASSUMPTION: Projects likely emphasize operational efficiency and customer satisfaction as cornerstones to Domino's store reputation and employee impact.

❓ Key Questions to Ask During Interview

• What opportunities are there for career progression within Domino’s?
• How does the team handle high-demand periods?
• What training is provided for new hires?
• How much flexibility is there in scheduling shifts?
• What are the key performance indicators for this role?

ASSUMPTION: Questions should focus on understanding daily operations and personal growth opportunities, fostering informed career decisions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience.
• Prepare for potential phone screening by practicing common interview questions.
• Schedule availability and flexibility should be highlighted during interviews.
• Visit the store for firsthand experience of the environment, if possible.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.