Customer Service Rep(04483) - 372 S Broadway St

📌 Core Information

🔹 Job Title: Customer Service Rep(04483) - 372 S Broadway St

🔹 Company: Domino's

🔹 Location: Forest City, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours tailored to the needs of dynamic customer service environments.
• Competitively structured compensation aligned with industry standards.
• A lively and engaging workplace atmosphere.
• The opportunity to handle essential tasks like customer interaction and pizza preparation.

ASSUMPTION: Flexible hours likely accommodate personal schedules, often a critical advantage in customer service roles. Domino's emphasizes creating a lively work environment to appeal to applicants seeking fun and collaborative workplaces.

📋 Key Responsibilities

✅ Answer customer calls with professionalism and efficiency.

✅ Assist customers with inquiries and orders.

✅ Participate in pizza preparation and operational support tasks.

ASSUMPTION: The responsibilities appear straightforward but essential to Domino’s operation, suggesting an emphasis on multitasking and handling multiple roles as needed in a fast-paced environment.

🎯 Required Qualifications

Education: Not specified (High school diploma or equivalent likely preferred)

Experience: 0-2 years in customer service or similar roles

Required Skills:

• Customer Service
• Effective Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Basic understanding of point-of-sale systems
• Experience in the food service industry

ASSUMPTION: The required skills focus on interpersonal and operational capabilities essential for direct customer interaction. Preferred skills hint at a benefit for applicants with previous industry experience or familiarity with technological applications in service contexts.

💰 Compensation & Benefits

Salary Range: Not specified (Typically anticipated to be at or above minimum wage with opportunities for increases)

Benefits:

• Flexible working schedules
• Employee discounts
• Potential for advancement within the company

Working Hours: Flexible, up to 40 hours per week

ASSUMPTION: Compensation and benefits likely align with industry standards for entry-level positions in customer service, emphasizing flexibility and potential for personal growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on quick-service pizza delivery

Company Size: 10,001+ employees, indicative of strong company infrastructure and brand presence

Founded: 1960, establishing a long-standing reputation in the food and service industry

Company Description:

• Innovative in its use of technology to streamline operations and enhance customer service.
• Committed to community presence and being the top choice in pizza delivery.
• Focused on continuous growth and brand expansion globally.

Company Specialties:

• Pizza & Sandwiches
• Marketing & Advertising
• Technology & Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s extensive footprint in the industry suggests a stable work environment with numerous growth opportunities across various functions.

📊 Role Analysis

Career Level: Entry-level, ideal for those new to the workforce or seeking a career in customer service

Reporting Structure: Typically reports to store manager or shift supervisor

Work Arrangement: Fully on-site to maintain direct customer and team interaction

Growth Opportunities:

• Merit-based promotion to supervisory roles
• Cross-functional training in various Domino's departments
• Enhanced skill development in customer service and operations

ASSUMPTION: Opportunities for advancement likely exist, particularly for those willing to engage in cross-training and leadership development programs.

🌍 Location & Work Environment

Office Type: Retail location within a community setting

Office Location(s): 372 S Broadway St, Forest City, NC

Geographic Context:

• Located in a community-focused area with local clientele
• Potential to attract repeat customers through excellent service
• Part of a network of Domino’s locations with regional support

Work Schedule: Varies; primarily designed around team and peak serving times

ASSUMPTION: The work environment is likely designed to be collaborative with a focus on efficiency and customer satisfaction given its retail nature.

💼 Interview & Application Insights

Typical Process:

• Online application submission through Domino's career portal
• Initial telephone screening
• In-person interview with store management

Key Assessment Areas:

• Communication Skills
• Customer Service Attitude
• Problem-solving Abilities

Application Tips:

• Highlight previous customer service experiences, even informal ones
• Emphasize flexibility and teamwork
• Demonstrate passion for the service industry

ATS Keywords: Customer service, communication skills, teamwork, flexible hours, pizza preparation

ASSUMPTION: The interview process is streamlined to accommodate high applicant volume common in entry-level hiring, focusing on essential interpersonal and professional skills.

🛠️ Tools & Technologies

• Point-of-Sale (POS) Systems
• Telephone Systems
• Basic Computer Operations

ASSUMPTION: Knowledge of basic technological tools is likely sufficient given the role’s primary focus on customer interaction and service.

👔 Cultural Fit Considerations

Company Values:

• Customer Focus
• Innovation
• Community Engagement

Work Style:

• Team-oriented with active collaboration
• Fast-paced and dynamic
• Service-focused with an emphasis on customer experiences

Self-Assessment Questions:

• Can you thrive in fast-paced environments?
• Do you enjoy customer service and interacting with the public?
• Are you adaptable to schedule changes?

ASSUMPTION: The work environment is culturally vibrant, leveraging teamwork and customer interactions as part of its core operational focus.

⚠️ Potential Challenges

• Managing customer expectations during busy periods
• Balancing multiple tasks efficiently
• Maintaining product quality in a fast-paced setting
• Adapting to schedule changes or peak time demands

ASSUMPTION: Challenges primarily revolve around maintaining service standards in a high-demand, customer-facing role.

📈 Similar Roles Comparison

• Comparable to roles at fast-food chains like McDonald's or Pizza Hut
• Involves similar skill sets and job functions
• Offers entry into the broader food service industry with promotional potential

ASSUMPTION: This role compares favorably against other entry-level positions by offering similar learning and growth opportunities within a global brand.

📝 Sample Projects

• Leading a small team during high-volume service hours
• Implementing customer feedback strategies
• Participating in new product launches or promotions

ASSUMPTION: Projects likely revolve around day-to-day operational improvements and customer experience enhancements.

❓ Key Questions to Ask During Interview

• What are the most successful customer service representatives' traits here?
• How is performance measured for this position?
• What are typical career paths from this role?
• How does Domino's support skills development and training?
• What unique challenges does this location face?

ASSUMPTION: Questions should focus on career progression, company culture, and personal development opportunities within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers portal
• Prepare a resume highlighting relevant customer service experience
• Be ready for a potential phone interview
• Attend an in-person interview if shortlisted
• Await follow-up for potential job offer

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.