Customer Service Rep(04505) - 6814 Tilton Rd

📌 Core Information

🔹 Job Title: Customer Service Rep (04505) - 6814 Tilton Rd

🔹 Company: Domino's

🔹 Location: New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering customer phone calls efficiently and courteously
• Taking accurate and detailed customer orders
• Assisting customers with any in-store inquiries
• Supporting other restaurant operations as needed

ASSUMPTION: This role focuses on hands-on customer interaction primarily through telephone and face-to-face engagements within the store. The position may require multitasking under time constraints, typical in fast-paced restaurant environments.

📋 Key Responsibilities

✅ Answer phones and communicate clearly with customers

✅ Take and process customer orders accurately

✅ Assist in-store customers with questions and support restaurant functions

ASSUMPTION: Due to the nature of the business, CSRs might also be involved in light cleaning tasks or other duties that assist in the seamless operation of the restaurant.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service roles preferred

Required Skills:

• Customer Service
• Order Taking
• Phone Handling
• Assisting Customers

Preferred Skills:

• Familiarity with restaurant operations
• Experience in a fast-paced environment

ASSUMPTION: Basic communication and interpersonal skills are essential. Proficiency in English is likely required for effective interaction with customers.

💰 Compensation & Benefits

Salary Range: Not specified, generally competitive for entry-level roles in the food service industry.

Benefits:

• Employee discounts on food orders
• Potential for flexible scheduling
• Opportunities for advancement within the company

Working Hours: 40 hours per week, with potential for evening and weekend shifts.

ASSUMPTION: The compensation package might include standard benefits for full-time employees such as paid time off and health care options, but specifics should be confirmed with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery and innovation

Company Size: Over 10,001 employees, indicating a robust support structure and diverse career pathways

Founded: 1960, with a strong history in the food service industry

Company Description:

• Recognized as one of the world’s top public restaurant brands
• Focuses on innovation with a global presence in over 90 markets
• Offers a collaborative and fun work environment

Company Specialties:

• Pizza
• Technology and digital ordering systems
• Advertising and marketing strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s operates in a dynamic and competitive market, making adaptability and innovation core values for their employees.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals beginning their careers in customer service

Reporting Structure: Likely reports to a shift manager or store manager

Work Arrangement: On-site work required, with a need to accommodate a flexible schedule

Growth Opportunities:

• Possibility to advance to supervisory roles
• Training programs for skill development
• Opportunities to transfer to other locations

ASSUMPTION: This role is a foundational step for gaining experience in customer service within a large organization, providing pathways to various career advancements in the industry.

🌍 Location & Work Environment

Office Type: Retail environment within a Domino's store

Office Location(s): 6814 Tilton Rd, New Jersey

Geographic Context:

• Located in a community-accessible area with various amenities
• Potential for high foot traffic, indicative of a busy work environment
• Accessible by public transportation

Work Schedule: Requires evening, weekend, and holiday availability due to restaurant industry demands

ASSUMPTION: The work environment is fast-paced, customer-oriented, and requires effective communication skills.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer interaction abilities
• Problem-solving skills
• Ability to perform in high-pressure scenarios

Application Tips:

• Emphasize any past customer service experience
• Be prepared to discuss how you handle challenging customer interactions
• Highlight any skills relevant to food service and retail

ATS Keywords: Customer Service, Order Processing, Communication Skills, Team Work, Reliability

ASSUMPTION: Familiarity with food service operations may enhance application success but is not explicitly required.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Telephone systems for customer orders
• Basic computer literacy

ASSUMPTION: Training on specific systems and tools used by Domino’s will likely be provided on the job.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Emphasis on innovation and efficiency
• Valuing teamwork and collaborative efforts

Work Style:

• Fast-paced and customer-centric
• Encourages proactive problem-solving
• Values adaptability and flexibility

Self-Assessment Questions:

• Am I comfortable interacting with a diverse customer base?
• Can I thrive in a fast-paced work environment?
• How do I balance customer needs with operational demands?

ASSUMPTION: A positive attitude and ability to work effectively in a team are crucial for success in this role.

⚠️ Potential Challenges

• Handling high volumes of customer orders during peak times
• Maintaining efficiency and accuracy in a fast-paced setting
• Balancing multiple tasks and responsibilities simultaneously
• Dealing with challenging customer interactions

ASSUMPTION: The challenges highlight the need for strong time management skills and resilience.

📈 Similar Roles Comparison

• Comparable to entry-level retail customer service positions
• Similar skill requirements to other fast-food service roles
• Offers pathways to supervisory roles like similar entry-level positions

ASSUMPTION: The role is typical of entry-level positions in the food service industry, providing a good starting point for career growth.

📝 Sample Projects

• Coordinating store promotions or events
• Participating in team meetings to improve customer service
• Assisting with inventory management or order accuracy improvements

ASSUMPTION: Sample projects will likely revolve around enhancing the customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a CSR at this store?
• How is success measured for this position?
• Are there opportunities for advancement within the company?
• What training is provided for new employees?
• How does Domino's support employee development and growth?

ASSUMPTION: These questions help applicants understand job expectations and career development opportunities at Domino’s.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a potential phone screening interview
• Familiarize yourself with basic customer service principles in a retail setting
• Demonstrate enthusiasm for working in a fast-paced, team-focused environment

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.