Customer Service Rep(04516) - 510 East Landis Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(04516) - 510 East Landis Ave

🔹 Company: Domino's

🔹 Location: Vineland, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phones and assisting customers
• Taking customer orders accurately
• Providing in-store assistance
• Supporting restaurant functions as needed

ASSUMPTION: The CSR role involves direct customer interaction and problem-solving skills, focusing on a friendly and efficient service approach.

📋 Key Responsibilities

✅ Answering customer calls and inquiries

✅ Taking and processing orders

✅ Assisting customers with any queries or issues in-store

✅ Supporting other operational tasks to maintain restaurant efficiency

ASSUMPTION: Responsibilities include multitasking and handling various customer-facing roles within the store environment.

🎯 Required Qualifications

Education: Not Specified

Experience: 0-2 years of customer service experience preferred

Required Skills:

• Excellent phone handling and communication skills
• Strong customer service abilities
• Effective order-taking skills

Preferred Skills:

• Prior experience in a fast-paced retail environment
• Basic computer and technology skills

ASSUMPTION: Basic educational expectations assume a high school diploma or equivalent as a standard requirement.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive for entry-level positions in customer service

Benefits:

• Potential employee discounts
• Opportunities for advancement
• Training and development programs

Working Hours: 40 hours per week with potential for evening and weekend shifts

ASSUMPTION: Salary and benefits will align with industry standards for similar entry-level roles in the restaurant sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on fast-food service and delivery

Company Size: 10,001+ employees, offering a corporate support structure and growth potential

Founded: 1960, with a well-established brand reputation

Company Description:

• Innovative and dynamic company culture
• Expansive global presence with over 17,100 stores
• Focus on technology and customer experience enhancement

Company Specialties:

• Pizza and Sandwiches
• Digital Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company culture emphasizes innovation and customer engagement, striving to remain a market leader.

📊 Role Analysis

Career Level: Entry-level, focused on gaining experience in customer service

Reporting Structure: Reports to store manager or supervisor

Work Arrangement: Fully on-site at the specified store location

Growth Opportunities:

• Advancement to supervisory roles
• Potential for management training
• Skill development in customer relationship management

ASSUMPTION: Growth is promoted through performance and experience, with internal development pathways.

🌍 Location & Work Environment

Office Type: Retail outlet, customer-facing

Office Location(s): Vineland, New Jersey

Geographic Context:

• Located in a vibrant community
• Accessible to local amenities and public transport
• Supports a diverse customer base

Work Schedule: Rotational shifts including evenings and weekends

ASSUMPTION: The work environment is fast-paced and requires adaptability to varying customer needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video screening
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Communication effectiveness
• Problem-solving abilities

Application Tips:

• Highlight any previous customer service experience
• Demonstrate communication skills in your resume
• Prepare examples of handling customer inquiries

ATS Keywords: Customer service, order taking, phone handling, team player

ASSUMPTION: The application process may focus on interpersonal skills and the ability to handle dynamic store environments.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems
• Basic order management software

ASSUMPTION: Candidates may be expected to learn and adapt to basic store technology as part of their role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Emphasis on teamwork
• Continuous improvement and innovation

Work Style:

• Adaptable to fast-paced environments
• Collaborative with a strong team ethic
• Customer-focused approach

Self-Assessment Questions:

• How do you handle high-pressure situations with customers?
• What strategies do you use to ensure customer satisfaction?
• How do you prioritize tasks during busy periods?

ASSUMPTION: Cultural fit will depend on alignment with company values focused on customer service excellence.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Maintaining composure during peak hours
• Adapting to diverse customer needs
• Balancing multiple responsibilities simultaneously

ASSUMPTION: Challenges may include dealing with a varied customer base and maintaining service quality during busy times.

📈 Similar Roles Comparison

• Similar roles in retail provide equally dynamic work. Emphasis on customer interaction can vary.
• Roles at competing fast-food chains may offer different benefits or compensation packages.
• Service roles in different sectors might emphasize diverse skill sets.

ASSUMPTION: Comparisons are based on typical industry roles with varying emphasis on specific skills and responsibilities.

📝 Sample Projects

• Implementing a new customer service project
• Participating in store promotion campaigns
• Assisting in technology-focused pilot programs for order processing

ASSUMPTION: Sample projects are hypothetical scenarios for skill application and career development.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available?
• How is performance evaluated in this role?
• What constitutes success in the first 90 days?
• How do team members collaborate to handle demanding shifts?
• What training is provided for new employees?

ASSUMPTION: Questions focus on gauging growth opportunities and understanding day-to-day responsibilities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Complete any required assessments
• Be prepared for an initial phone screening
• Schedule a follow-up interview if selected

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.