📌 Core Information
🔹 Job Title: Customer Service Rep(04530) - 2901 Brunswick Pike
🔹 Company: Domino's
🔹 Location: Lawrenceville, New Jersey, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not Specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Taking and managing phone calls efficiently in a high-paced setting
- Providing polite and professional customer assistance
- Engaging in multitasking to handle various responsibilities
- Contributing to pizza making during peak times
ASSUMPTION: The role requires flexibility and the ability to switch between customer service tasks and hands-on duties, like pizza making, depending on operational needs.
📋 Key Responsibilities
✅ Handle phone calls in a fast-paced environment
✅ Assist customers with inquiries and issues in a polite and professional manner
✅ Participate in pizza-making with the crew during busy periods
ASSUMPTION: The responsibilities imply a dual focus on both customer service and operational support during peak hours.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years in a customer service role preferred
Required Skills:
- Customer Service
- Phone Communication
- Professionalism
Preferred Skills:
- Multitasking
- Pizza Making
ASSUMPTION: Skills in multitasking and pizza making, while preferred, constitute a significant advantage for roles in food service environments.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits:
- Not specified; typically includes standard employee benefits like health insurance, PTO, etc.
Working Hours: 40 hours per week, with potential variability during peak times
ASSUMPTION: Standard full-time hours are likely during business operations with possible overtime during busy periods.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees, indicating a large-scale operation with diverse opportunities
Founded: 1960, highlighting decades of growth and industry evolution
Company Description:
- Global leader in pizza delivery and restaurant innovation
- Embraces technological advancements and digital ordering
- Firm focus on customer satisfaction and community presence
Company Specialties:
- Pizza and Sandwiches
- Marketing and Advertising
- Digital Technology and Data Analytics
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: The company’s long-standing history and global reach suggest a stable work environment with potential for career progression.
📊 Role Analysis
Career Level: Entry-level position, suitable for recent graduates or early-stage professionals
Reporting Structure: Likely reports to store manager or shift supervisor
Work Arrangement: On-site in the Lawrenceville location
Growth Opportunities:
- Potential to advance to supervisory roles within the store
- Opportunity to gain diverse skills in both customer service and operational tasks
- Exposure to large-scale corporate operations with future openings in other departments
ASSUMPTION: Domino's being a large corporation may offer structured growth paths for high-performing employees.
🌍 Location & Work Environment
Office Type: Retail store environment
Office Location(s): 2901 Brunswick Pike, Lawrenceville, NJ
Geographic Context:
- Located in a commercially active area, with significant customer traffic
- Accessible by public transportation and major roadways
- Close to local amenities, providing convenience for employees
Work Schedule: Standard retail hours that require flexibility, including evenings and weekends
ASSUMPTION: The in-store environment demands adaptability to varying customer needs and rush periods.
💼 Interview & Application Insights
Typical Process:
- Submission of online application via the Domino's career portal
- Initial screening call with HR or store manager
- In-person interview at the store location
Key Assessment Areas:
- Customer service skills
- Ability to multitask in high-pressure settings
- Teamwork and adaptability
Application Tips:
- Highlight any previous experience in retail or food service
- Demonstrate strong communication and interpersonal skills
- Prepare examples of handling stressful situations effectively
ATS Keywords: Customer Service, Multitasking, Teamwork, Pizza Making
ASSUMPTION: The hiring process is likely streamlined to quickly fulfil immediate staffing needs due to the nature of retail operations.
🛠️ Tools & Technologies
- POS systems for order and payment processing
- Communication tools like phones and headsets
- Kitchen equipment for pizza preparation and baking
ASSUMPTION: Familiarity with basic retail technology and kitchen appliances is advantageous for efficiency.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Innovation in service and product offerings
- Community involvement and global responsibility
Work Style:
- Fast-paced and dynamic
- Collaborative teamwork approach
- Solution-oriented to meet customer expectations
Self-Assessment Questions:
- Am I comfortable working in a fast-paced, customer-facing environment?
- Do I enjoy collaborating closely with team members?
- Can I manage multiple tasks and priorities effectively?
ASSUMPTION: Cultural alignment with Domino’s values will likely enhance job satisfaction and performance.
⚠️ Potential Challenges
- Handling high volumes of customer interactions during peak hours
- Maintaining quality service amidst multitasking
- Keeping up with operational and customer service demands simultaneously
- Adapting to different team roles as needed
ASSUMPTION: The role's challenges are typical of retail environments where efficiency and customer focus are key.
📈 Similar Roles Comparison
- Compared to similar roles in smaller establishments, opportunities for growth and training are more structured in a large corporation like Domino's.
- The role combines customer service with operational tasks, unlike more specialized positions in larger food service corporations.
- Domino's focus on technology might offer more exposure to digital solutions than smaller chains.
ASSUMPTION: The job offers a diverse experience due to the company's size and operational standards.
📝 Sample Projects
- Assisting in a promotional campaign launch at the store
- Supporting team efforts during special events or peak seasons
- Contributing to process improvement initiatives for customer service
ASSUMPTION: Engagement in non-routine projects like promotional events may arise occasionally, providing exposure to marketing aspects.
❓ Key Questions to Ask During Interview
- What does a typical day look like for a Customer Service Representative at this location?
- How does the team handle peak periods or busy events?
- What opportunities exist for career advancement within Domino's?
- How is performance measured and success defined in this role?
- What training or support programs are available for new employees?
ASSUMPTION: Asking these questions helps gauge expectations and company culture, informing candidate readiness and fit.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Ensure your resume highlights relevant customer service experience
- Include specific examples of handling multitasking and team collaboration
- Prepare for a phone screening with HR or a hiring manager
- Be ready for a potential in-person interview at the Lawrenceville location
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
