Customer Service Rep(04536) - 454 Rt 519

📌 Core Information

🔹 Job Title: Customer Service Rep(04536) - 454 Rt 519

🔹 Company: Domino's

🔹 Location: Stewartsville, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all store equipment efficiently and safely.
• Stocking ingredients and supplies in various storage areas.
• Preparing products to Domino's standards.
• Receiving and processing telephone orders effectively.

ASSUMPTION: This role focuses heavily on physical tasks and customer interaction. Applicants should be prepared for a fast-paced work environment, typical in quick-service restaurants.

📋 Key Responsibilities

✅ Operate all necessary equipment.

✅ Stock ingredients from the delivery area to the storage, work area, and walk-in cooler.

✅ Prepare product accurately and rapidly.

✅ Receive and process telephone orders, ensuring customer satisfaction.

✅ Take inventory and complete associated paperwork efficiently.

✅ Clean equipment and facility daily to maintain hygiene standards.

✅ Handle monetary transactions and provide correct change.

✅ Use verbal, written, and telephone skills to take and process orders.

ASSUMPTION: This position may require standing for long periods and performing repetitive tasks, which should be considered by potential applicants.

🎯 Required Qualifications

Education: Not specified

Experience: Preferably 0-2 years in a customer service or similar role.

Required Skills:

• Basic mathematical abilities for monetary transactions.
• Strong verbal and written communication skills for customer interaction.
• Excellent motor coordination for equipment operation.

Preferred Skills:

• Previous experience in a fast-food or retail environment.
• Familiarity with computer keyboard or touch screen order entry.

ASSUMPTION: The position is entry-level with basic skills required, offering on-the-job training to bridge any skill gaps for new hires.

💰 Compensation & Benefits

Salary Range: Not specified; competitive with industry standards for entry-level positions in quick-service environments.

Benefits:

• Employee discount on menu items.
• Opportunities for career advancement.
• Supportive work environment focused on team success.

Working Hours: 40 hours per week with some flexibility required for peak times.

ASSUMPTION: Standard benefits are offered, with potential for growth within the company as noted in company culture descriptions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, emphasizing quick-service and delivery

Company Size: Over 10,001 employees worldwide, offering extensive career development opportunities.

Founded: 1960, with a strong global presence.

Company Description:

• Globally recognized brand with a franchise-based model.
• Focus on innovation in digital ordering and customer engagement.
• Committed to being the top pizza company in every neighborhood.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is highly focused on digital innovation, which could offer employees exposure to cutting-edge technology within the quick-service industry.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their career in customer service.

Reporting Structure: Likely reports to a Store Manager or Assistant Manager.

Work Arrangement: Full-time, on-site.

Growth Opportunities:

• Potential for advancement to supervisory roles.
• Training programs available for skill enhancement.
• Opportunity to learn about operations management.

ASSUMPTION: There is a clear path for advancement within the company for individuals who demonstrate strong work ethic and adaptability.

🌍 Location & Work Environment

Office Type: Retail store environment.

Office Location(s): Stewartsville, New Jersey.

Geographic Context:

• Situated in a community-oriented setting.
• Accessible via main roads and public transport.
• Part of a vibrant local retail hub.

Work Schedule: Fixed schedule with potential night, weekend, and holiday shifts.

ASSUMPTION: The position reflects typical quick-service restaurant hours; flexibility is essential, especially during peak seasons.

💼 Interview & Application Insights

Typical Process:

• Initial application through Domino's career website.
• Phone screening by HR or a store manager.
• In-person interview at the location.

Key Assessment Areas:

• Ability to perform under pressure.
• Customer service orientation.
• Basic mathematical and problem-solving skills.

Application Tips:

• Highlight any prior experience in customer service or food service.
• Demonstrate readiness to work flexible hours.
• Emphasize strong communication skills.

ATS Keywords: Customer Service, Order Processing, Inventory Management, Quick-service, Domino’s

ASSUMPTION: Emphasize dependability and multitasking abilities during the interview process, as these are critical in a fast-paced environment like Domino’s.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Inventory Management Software
• Telephone and Communication Equipment

ASSUMPTION: Familiarity with basic digital ordering platforms will benefit candidates, considering Domino’s focus on digital innovation.

👔 Cultural Fit Considerations

Company Values:

• Customer Satisfaction
• Innovation and Improvement
• Teamwork and Collaboration

Work Style:

• Fast-paced and dynamic
• Customer-focused orientation
• Adaptability and flexibility in varying conditions

Self-Assessment Questions:

• Do I enjoy working in a fast-paced environment?
• Am I comfortable handling customer inquiries and issues?
• Can I manage multiple tasks efficiently?

ASSUMPTION: Ideal candidates should enjoy a team-oriented environment where rapid problem-solving is key.

⚠️ Potential Challenges

• Managing high-pressure situations during peak hours
• Adapting to rapidly changing technology
• Maintaining quality service standards consistently
• Balancing multiple tasks simultaneously

ASSUMPTION: Candidates should be prepared for physical demands and possible stress during busy service periods.

📈 Similar Roles Comparison

• Comparable to roles in fast-food chains or retail customer service
• Entry-level with growth potential in managerial positions
• More emphasis on food preparation and operational tasks

ASSUMPTION: Similar roles might offer varying emphasis between customer service and operational duties based on company structure.

📝 Sample Projects

• Participating in inventory stock takes and reporting
• Assisting in training new team members
• Involvement in local store marketing initiatives

ASSUMPTION: Projects will likely focus on improving efficiency and customer satisfaction at the store level.

❓ Key Questions to Ask During Interview

• What does success look like in this role?
• Can you describe the team structure and reporting lines?
• What opportunities are available for advancement?
• How does Domino's support career growth for entry-level roles?
• What is the company culture like in this store?

ASSUMPTION: Inquiring about growth paths and workplace culture will provide insight into the long-term potential of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone screening that evaluates basic skills and availability
• Participate in an on-site interview focusing on customer service aptitude
• Follow up with the hiring manager for any additional information
• Evaluate if the role aligns with your career goals and aspirations

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.