Customer Service Rep(04565) - 13 Washington Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep(04565) - 13 Washington Ave.

🔹 Company: Domino's

🔹 Location: Dumont, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to create a positive first impression
• Maintaining a cheerful demeanor in a fast-paced environment
• Balancing multiple tasks efficiently and effectively
• Working across various shifts including lunch, evening, and late-night

ASSUMPTION: The job overview suggests a dynamic role where customer interaction is critical, and flexibility in scheduling is necessary. Since no prior restaurant experience is needed, training is likely provided.

📋 Key Responsibilities

✅ Create a welcoming environment for customers that leaves a lasting positive impression

✅ Deliver consistent and friendly customer service

✅ Manage multiple duties efficiently, handling customer inquiries and orders simultaneously

ASSUMPTION: Responsibilities focus heavily on interpersonal skills and multitasking, implying robust training in customer service will be provided to uphold Domino's service standards.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer-facing role

Required Skills:

• Positive and cheerful demeanor
• Strong attention to detail
• Ability to multi-task

Preferred Skills:

• Experience in customer service or retail
• Flexibility to work varied shifts

ASSUMPTION: Skills emphasized suggest a focus on attitude and capability over specific educational requirements. Candidates should display enthusiasm and readiness to adapt to varying shifts.

💰 Compensation & Benefits

Salary Range: Not specified, but typical industry entry-level positions may offer around $10-$15 per hour

Benefits:

• Potential promotion to management roles for exemplary performers
• Flexible scheduling options
• Employee discount on food purchases

Working Hours: 40 hours per week, with possibilities of part-time schedules

ASSUMPTION: Based on the part-time and flexible nature of the position, it likely offers hourly pay with typical benefits like employee discounts, focusing more on work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating wide resources for support and growth opportunities

Founded: 1960

Company Description:

• Global presence with over 17,100 stores in 90+ markets
• Innovative in technology with self-ordering apps
• Passionate work culture aiming to lead the pizza industry

Company Specialties:

• Pizza
• Technology and data analytics
• Advertising and digital marketing

Company Website: Domino's Careers

ASSUMPTION: Domino's prides itself on a strong, dynamic team culture and an innovative approach, reflecting in ample opportunities for skill development and career advancement.

📊 Role Analysis

Career Level: Entry level, with potential progression based on performance

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: Primarily on-site, with varying shifts

Growth Opportunities:

• Internal promotions from CSR to management roles
• Skill development in customer care and operations
• Networking within a large global corporation

ASSUMPTION: Roles may start entry-level but potentially lead to supervisory positions, offering career growth within a reputable brand.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 13 Washington Ave., Dumont, New Jersey

Geographic Context:

• Located in the suburban area with local customer base
• Accessible by public transport and car
• Part of a fast-paced retail and service industry landscape

Work Schedule: Flexible hours, including weekend and evening shifts

ASSUMPTION: The store location provides a community-centric workplace, necessitating adaptability to typical retail schedules and customer peaks.

💼 Interview & Application Insights

Typical Process:

• Initial application through the Domino's career site
• Phone screening by a recruiter or manager
• In-person interview at the store location

Key Assessment Areas:

• Customer service orientation and skills
• Ability to work in a team environment
• Flexibility in scheduling

Application Tips:

• Highlight flexibility and customer service experience on your resume
• Prepare examples of past multitasking experiences
• Show enthusiasm for working with the Domino's team

ATS Keywords: Customer Service, Positive Attitude, Attention to Detail, Multi-tasking

ASSUMPTION: The interview process will likely emphasize situational and behavioral questions to determine fit with company values and operational environment.

🛠️ Tools & Technologies

• Point of sale systems
• Order management software
• Customer service applications

ASSUMPTION: On-the-job training will be provided for any technology-specific roles or tools, allowing quick adaptability to store operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Fostering a supportive and fun work environment
• Continuous improvement and innovation

Work Style:

• Team-oriented
• Adaptable to fast-paced situations
• Focused on delivering quality experiences

Self-Assessment Questions:

• Am I comfortable working varied hours, including nights and weekends?
• Do I thrive in a team-centered, fast-paced environment?
• Am I motivated by customer interactions and solving issues quickly?

ASSUMPTION: Cultural alignment with Domino's is key, with a focus on enthusiasm, teamwork, and a drive to exceed customer expectations.

⚠️ Potential Challenges

• Handling high volumes of customer interactions during peak times
• Maintaining a positive attitude in challenging situations
• Adapting to schedule changes based on business needs
• Juggling multiple responsibilities simultaneously

ASSUMPTION: These challenges are typically faced in retail and service roles, requiring resilience and flexibility from candidates.

📈 Similar Roles Comparison

• Customer Service Representative at fast food outlets
• Clerk positions in retail environments
• Front-of-house roles in restaurants

ASSUMPTION: The role can be compared to similar customer-facing positions across the service industry, often sharing core skills and requirements.

📝 Sample Projects

• Streamlining daily order processing to improve efficiency
• Implementing customer feedback systems for enhanced service delivery
• Organizing trainings for new hires to align with company standards

ASSUMPTION: Sample projects are illustrative of initiatives that may be undertaken at the store level, focusing on operational improvements.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a CSR in this store?
• How does the company measure customer service success?
• What opportunities are available for career advancement within Domino's?
• How are shifts scheduled, and what flexibility is available?
• What sort of initial training and ongoing support is provided?

ASSUMPTION: Interview questions should center around role expectations, team dynamics, and progression paths within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills and experience
• Complete any required online assessment or questionnaire
• Schedule an interview with the hiring manager
• Follow up post-interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.