D

Customer Service Rep(04578) - 1303 Centennial Ave

Domino's
Full-time
On-site
Piscataway, New Jersey, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(04578) - 1303 Centennial Ave

πŸ”Ή Company: Domino's

πŸ”Ή Location: Piscataway, New Jersey, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: March 30, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Operating all necessary equipment
  • Stocking ingredients and maintaining inventory
  • Preparing products and processing telephone orders
  • Daily cleaning of equipment and facilities

ASSUMPTION: This role primarily involves in-person interaction and operational tasks given the on-site nature of the job and lack of remote option.

πŸ“‹ Key Responsibilities

βœ… Operate and maintain equipment

βœ… Stock and organize ingredients

βœ… Prepare products for customer orders

βœ… Receive and process telephone orders

βœ… Complete inventory management and paperwork

βœ… Maintain cleanliness of equipment and facility

βœ… Use basic math skills to handle payments and change accurately

ASSUMPTION: Responsibilities suggest an emphasis on efficiency, accuracy, and customer interaction, indicating a fast-paced work environment.

🎯 Required Qualifications

Education: Not specified, but basic literacy and numeracy skills are expected.

Experience: 0-2 years in a similar role is preferred but not required.

Required Skills:

  • Basic mathematical skills
  • Strong verbal and written communication
  • Good motor coordination and ability to operate a computer

Preferred Skills:

  • Prior experience in customer service
  • Proficiency with inventory management

ASSUMPTION: Prior experience is not mandatory, as training is likely provided, making this role suitable for entry-level candidates.

πŸ’° Compensation & Benefits

Salary Range: Not specified, typically aligned with industry standards which can be estimated around $12-$15/hour for similar roles.

Benefits:

  • Employee discounts
  • Flexible scheduling options
  • Opportunities for skill development

Working Hours: 40 hours per week, with potential for flexibility based on store needs.

ASSUMPTION: Benefits are assumed based on typical industry offerings for similar positions.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants, a dynamic and customer-centric sector

Company Size: 10,001+ employees, indicating a well-established and stable organization.

Founded: 1960, showcasing a long-standing presence in the industry.

Company Description:

  • Innovative and technology-driven company culture
  • Operates over 17,100 stores globally
  • Focuses on delivering high-quality products and services

Company Specialties:

  • Pizza and sandwiches
  • Digital and marketing strategies
  • Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Company information emphasizes a robust brand presence and innovation in operations.

πŸ“Š Role Analysis

Career Level: Entry-level, ideal for those starting in the customer service industry

Reporting Structure: Likely reports to a store manager or shift supervisor.

Work Arrangement: On-site, requiring direct customer interaction and teamwork.

Growth Opportunities:

  • Potential to advance to management roles
  • Skill development in customer service and operations
  • Possibility for cross-training in additional areas

ASSUMPTION: Opportunities are available for advancement through performance and experience.

🌍 Location & Work Environment

Office Type: Store-front location specializing in customer orders and service.

Office Location(s): 1303 Centennial Ave, Piscataway, NJ

Geographic Context:

  • Located in a bustling suburban area
  • Serves a diverse customer base in New Jersey
  • Accessible by public transportation and major roads

Work Schedule: Flexibility in shifts may be necessary, including evenings and weekends, standard in the retail and service industry.

ASSUMPTION: The work environment requires adaptability to busy service hours, especially during peak times.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Initial phone screening
  • In-person or virtual interview

Key Assessment Areas:

  • Customer service skills
  • Problem-solving abilities
  • Communication proficiency

Application Tips:

  • Emphasize customer service experience
  • Highlight adaptability and quick learning
  • Showcase communication skills through examples

ATS Keywords: Customer service, order processing, inventory management, team player

ASSUMPTION: The application process aligns with standard procedures in retail environments.

πŸ› οΈ Tools & Technologies

  • POS systems
  • Order entry tablets
  • Basic office software (e.g., MS Office)

ASSUMPTION: Tools include common technologies in service roles for order processing and customer interaction.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Continuous innovation and improvement
  • Teamwork and collaboration

Work Style:

  • Fast-paced and energetic
  • Focus on efficiency and accuracy
  • Encourages proactive problem solving

Self-Assessment Questions:

  • Can I handle a fast-paced work environment?
  • Am I comfortable with direct customer interaction?
  • Do I have strong organizational skills to manage tasks?

ASSUMPTION: Cultural fit requires candidates to thrive in dynamic and team-oriented settings.

⚠️ Potential Challenges

  • Managing high volume of orders during peak hours
  • Balancing multiple tasks with accuracy
  • Ensuring quality customer service under pressure
  • Adapting to varying customer needs and expectations

ASSUMPTION: Challenges in this role stem from the dynamic nature of customer service in a busy restaurant environment.

πŸ“ˆ Similar Roles Comparison

  • Compared to similar roles, this position offers direct customer interaction and operational responsibilities.
  • Roles in similar settings may provide varied hours and similar benefits.
  • Domino's brand reputation can differentiate this role due to its global reach and innovation in services.

ASSUMPTION: Comparisons are made based on typical retail customer service positions.

πŸ“ Sample Projects

  • Implementing a new inventory system
  • Developing a customer feedback initiative
  • Organizing a promotional event

ASSUMPTION: Project examples are hypothetical and based on common industry practices to improve service and efficiency.

❓ Key Questions to Ask During Interview

  • What training programs are available for new hires?
  • How does Domino's support career growth within the company?
  • What are the peak times for customer service, and how are they managed?
  • How is performance typically evaluated?
  • Can you describe the team dynamic at this location?

ASSUMPTION: These questions target understanding of growth and daily operations, important for candidates evaluating their fit.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for an initial phone screening
  • Gather references and relevant experiences
  • Prepare questions about the role and company
  • Follow up with the hiring manager after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.