Customer Service Rep(04614) - 22409 Jefferson Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(04614) - 22409 Jefferson Blvd

🔹 Company: Domino's

🔹 Location: Smithsburg, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Receiving and processing customer orders accurately and efficiently
• Preparing and stocking product ingredients
• Maintaining cleanliness and organization within the facility
• Promoting a positive customer experience and supporting team dynamics

ASSUMPTION: The role is expected to engage directly with customers consistently, requiring an energetic and positive demeanor to align with Domino's brand values.

📋 Key Responsibilities

✅ Receive and process customer orders both in-store and over the phone

✅ Prepare products following Domino's quality control standards

✅ Stock ingredients and maintain organized storage

✅ Clean equipment and facilities daily

✅ Distribute marketing materials as directed

✅ Communicate positively with customers and team members

✅ Perform additional tasks as assigned by management

ASSUMPTION: Responsibilities may expand with increasing proficiency and reliability, potentially including leadership tasks in the absence of managers.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or related field

Required Skills:

• Strong customer service orientation
• Basic math skills for handling transactions
• Effective communication with a positive attitude
• Capability to work independently and in a team
• Ability to adhere to company image and uniform standards

Preferred Skills:

• Previous experience in a fast-paced service environment
• Familiarity with POS systems

ASSUMPTION: High school education or equivalent may be typically expected, though not explicitly required for this entry-level role.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level customer service roles offer hourly wages commensurate with experience

Benefits:

• Employee discounts on products
• Flexible scheduling opportunities
• Potential for career advancement within the company

Working Hours: Full-time, approximately 40 hours per week

ASSUMPTION: Benefits and wage scales conform to regional standards and company policies, potentially offering performance-based perks and work flexibility.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant and Food Services, with a focus on pizza delivery

Company Size: Over 10,001 employees, suggesting a robust support network and diverse career paths

Founded: 1960

Company Description:

• Global presence with approximately 17,100 stores in over 90 markets
• Pioneers in incorporating technology into customer service processes
• Focused on delivering high-quality food and outstanding customer service

Company Specialties:

• Pizza
• Digital Innovation
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company heavily invests in technology and market expansion, offering dynamic roles especially for tech-savvy individuals.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their career

Reporting Structure: Reports to store or shift managers

Work Arrangement: On-site, requiring physical presence at the store location

Growth Opportunities:

• Development of customer service and communication skills
• Progression to supervisory roles such as shift leader or assistant manager
• Potential to engage with in-store marketing initiatives

ASSUMPTION: Career development will depend on demonstrated capability and willingness to take on additional responsibilities.

🌍 Location & Work Environment

Office Type: In-store commercial setting

Office Location(s): 22409 Jefferson Blvd, Smithsburg, MD

Geographic Context:

• Located within a community with a focus on local delivery service
• Proximity to residential areas promoting convenience for employees and delivery efficiency
• Accessibility to public transportation for commuting

Work Schedule: Typically includes weekends, evenings, and holiday hours

ASSUMPTION: The role may involve varying shift demands reflecting the operational hours of the fast-food industry.

💼 Interview & Application Insights

Typical Process:

• Online application submission via Domino’s career page
• Initial screening through phone or video interviews
• In-person interview with store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving capabilities
• Dependability and punctuality

Application Tips:

• Highlight customer service experience
• Demonstrate flexibility with working hours
• Express enthusiasm for working in a dynamic environment

ATS Keywords: Customer service, team player, flexible schedule, fast-paced

ASSUMPTION: The hiring process emphasizes personality and cultural fit over prior extensive experience.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Online ordering platforms
• Internal communication tools

ASSUMPTION: Day-to-day operations are technologically supported, requiring basic digital literacy for effective job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Team collaboration
• Innovation and change adaptation

Work Style:

• Fast-paced and dynamic
• Customer-focused
• Supportive team environment

Self-Assessment Questions:

• Am I comfortable working directly with the public?
• Can I maintain energy and positivity in a busy environment?
• Do I thrive in team-focused settings?

ASSUMPTION: The cultural environment prioritizes a positive attitude and adaptability to team and customer needs.

⚠️ Potential Challenges

• Managing multiple customer interactions simultaneously
• Adapting to various shifts, including nights and weekends
• Maintaining high standards amidst a fast-paced workflow
• Physical demands of standing and manual tasks

ASSUMPTION: Candidates should anticipate and be ready to handle the diverse physical and scheduling challenges inherent in the food service industry.

📈 Similar Roles Comparison

• Similar qualifications as other entry-level food service roles
• Comparable to retail customer service positions in terms of customer interaction
• Distinct focus on product preparation and delivery unique to the pizza industry

ASSUMPTION: Comparable roles offer varied customer interaction experiences but with differing emphasis on product handling.

📝 Sample Projects

• Assisting in launching local store marketing initiatives
• Supporting team in high-volume order periods (e.g., game days, holidays)
• Participating in product quality improvement workshops

ASSUMPTION: While formal project work might not be a standard requirement, team involvement in operational and promotional activities is anticipated.

❓ Key Questions to Ask During Interview

• What are the opportunities for advancement within this role?
• How does the team typically handle peak service times?
• What training programs are available for new employees?
• How does the company value work-life balance, particularly with rotating shifts?
• What expectations does the company hold regarding customer service excellence?

ASSUMPTION: Candidates should prepare to inquire about growth, team dynamics, and support structures to gain an accurate picture of their prospective work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure that your resume highlights relevant customer service and teamwork experience
• Prepare for initial screenings by practicing common customer service questions
• Check your email regularly for communications from Domino's hiring team
• Research more about Domino's culture and operations to align your application with company missions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.