Customer Service Rep(04739) - 840 W. Main St

📌 Core Information

🔹 Job Title: Customer Service Representative (04739) - 840 W. Main St

🔹 Company: Domino's

🔹 Location: New Holland, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service to each client
• Handling orders efficiently over the phone and in-person
• Maintaining a clean and safe work environment
• Operating equipment such as ovens and cash registers safely

ASSUMPTION: The job overview emphasizes customer interaction and operational efficiency. It assumes that candidates are motivated to provide quick and accurate service to enhance customer satisfaction.

📋 Key Responsibilities

✅ Taking and processing customer orders over the phone and in-person

✅ Preparing products according to company standards

✅ Maintaining cleanliness throughout the store

✅ Operating store equipment, such as registers and ovens

✅ Stocking ingredients and supplies as needed

ASSUMPTION: The responsibilities focus on operational and interpersonal tasks in a fast-paced environment, requiring multitasking abilities.

🎯 Required Qualifications

Education: No specific education requirements noted, but being at least 16 years of age is mandatory.

Experience: 0-2 years of experience in a similar role or environment

Required Skills:

• Customer Service
• Communication
• Basic Math Skills

Preferred Skills:

• Inventory Management
• Time Management

ASSUMPTION: The role is entry-level, targeting individuals with a high level of energy and basic interpersonal skills.

💰 Compensation & Benefits

Salary Range: Not specified. Generally, for similar roles, the pay may be hourly and commensurate with experience.

Benefits:

• Flexible Scheduling
• Opportunities for Advancement
• Employee Discounts

Working Hours: 40 hours per week, with potential flexibility for part-time arrangements

ASSUMPTION: Benefits likely focus on flexibility and professional growth opportunities as part of a larger corporate structure.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically quick-service pizza delivery

Company Size: 10,001+ employees, providing a robust support structure for employees

Founded: 1960, with decades of industry experience and innovation

Company Description:

• Innovative and dynamic work environment
• Focus on team collaboration and customer satisfaction
• Expansive global presence and market leader in pizza delivery

Company Specialties:

• Pizza
• Technology Innovation
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given the company's size and operations, new employees can expect to benefit from established systems and potential for upward mobility.

📊 Role Analysis

Career Level: Entry-level position with ample opportunity for growth

Reporting Structure: Likely reports to a Store Manager or Assistant Manager

Work Arrangement: Full-time, on-site with potential for flexible shifts

Growth Opportunities:

• Promotion to managerial roles
• Possible franchise opportunities for long-term employees
• Skill development in operations and customer service

ASSUMPTION: The role is suited for those looking to build a career in a supportive and dynamic retail environment.

🌍 Location & Work Environment

Office Type: Storefront within a community-based setting

Office Location(s): Located at 840 W. Main St, New Holland, PA

Geographic Context:

• Located in a vibrant community setting
• Accessible to both local residents and passing visitors
• Part of a national chain with strong community ties

Work Schedule: Offers flexible scheduling to accommodate personal commitments

ASSUMPTION: Assumes an active and engaging work environment that fosters community interaction.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening interview
• In-person interview with a manager

Key Assessment Areas:

• Customer service aptitude
• Ability to handle stress and multitask
• Basic math competency

Application Tips:

• Highlight relevant customer service experience
• Emphasize communication and teamwork skills
• Be prepared to demonstrate problem-solving abilities

ATS Keywords: Customer Service, Multi-tasking, Teamwork, Fast-paced, Communication

ASSUMPTION: Assumes an application process focusing on interpersonal skills and basic operational abilities.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Kitchen and baking equipment
• Order management software

ASSUMPTION: The role involves using standard industry equipment and software for effective order processing and management.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused service
• Commitment to quality and safety
• Diversity and teamwork

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Flexible and adaptable

Self-Assessment Questions:

• Can I effectively handle customer inquiries and concerns?
• Am I capable of working in a high-pressure, fast-paced environment?
• Am I comfortable with routine and repetitive tasks?

ASSUMPTION: The company culture thrives on teamwork, innovation, and customer satisfaction.

⚠️ Potential Challenges

• Handling high volumes of orders during peak times
• Maintaining productivity in a hot and confined workspace
• Ensuring consistent quality under time constraints
• Managing multiple priorities efficiently

ASSUMPTION: Given the nature of the restaurant industry, challenges are related to operational efficiency and customer service.

📈 Similar Roles Comparison

• Fast-food crew member at other chains
• Cashier roles in other retail environments
• Food service positions with similar customer interaction focus

ASSUMPTION: Roles in similar settings typically involve basic customer interaction and order processing duties.

📝 Sample Projects

• Initiating a new customer loyalty program
• Improving order accuracy and delivery time metrics
• Organizing community events to promote local engagement

ASSUMPTION: Projects in this role may focus on enhancing customer service and operational efficiency.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available?
• How does the team typically handle high-pressure situations?
• What are the company's expectations for customer service excellence?
• How is performance typically evaluated for this position?
• What training opportunities are available for skill development?

ASSUMPTION: These questions aim to provide insight into growth, expectations, and work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Be prompt and professional in all communications
• Follow up if no response is received within two weeks
• Prepare for common interview questions related to customer service

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.