Customer Service Rep(04749) - 3801 Perkiomen Ave.

📌 Core Information

🔹 Job Title: Customer Service Representative (04749) - 3801 Perkiomen Ave

🔹 Company: Domino's

🔹 Location: Reading, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all store equipment efficiently
• Stocking ingredients from the delivery area to storage
• Preparing products and managing telephone orders
• Maintaining cleanliness of equipment and facility

ASSUMPTION: The role requires multitasking in a fast-paced environment, often dealing with inventory and direct customer interaction, which suggests a high-energy level and organizational skills.

📋 Key Responsibilities

✅ Operate all equipment in the store safely and efficiently.

✅ Stock ingredients and maintain inventory levels as needed.

✅ Prepare a variety of products and process telephone orders.

✅ Keep the equipment and the facility clean on a regular basis.

✅ Accurately handle monetary transactions and make correct change.

✅ Communicate effectively with customers and co-workers, both verbally and in writing.

ASSUMPTION: It is assumed that the ability to multitask is crucial given the diverse range of responsibilities from food preparation to customer service and cleaning.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role desired

Required Skills:

• Basic math skills for monetary transactions
• Strong verbal and written communication skills
• Proficient in using a computer keyboard or touch screen
• Attention to detail and ability to follow instructions

Preferred Skills:

• Experience in retail or restaurant environments
• Familiarity with inventory management processes

ASSUMPTION: While specific educational requirements are not listed, skills in communication and basic math are emphasized, indicating a focus on practical abilities.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive with industry standards for entry-level positions in customer service

Benefits:

• Employee discounts on products
• Opportunities for career advancement within the company
• Access to training programs for skill development

Working Hours: 40 hours per week, with potential for additional hours during busy periods

ASSUMPTION: Compensation likely includes hourly wages with additional benefits customary in part-time and full-time retail positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - A globally recognized leader in pizza delivery with a strong emphasis on customer service and innovation.

Company Size: 10,001+ employees - Large corporation offering diverse opportunities across multiple regions.

Founded: 1960 - Rich history with continual growth and innovation over decades.

Company Description:

• Innovative approach with technology integration
• Focus on customer satisfaction and quality service
• Global presence with over 17,100 stores worldwide

Company Specialties:

• Pizza and Sandwich offerings
• Marketing and Technology
• Data Analytics and Digital platforms

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on technology and customer focus offers employees an environment of learning and growth.

📊 Role Analysis

Career Level: Entry-level position suitable for those new to the job market or transitioning to the service industry.

Reporting Structure: Reports directly to the store manager or shift supervisor.

Work Arrangement: On-site presence required to perform customer service and operational duties.

Growth Opportunities:

• Promotion to supervisory roles
• Skill enhancement through extensive training programs
• Potential for cross-functional roles

ASSUMPTION: The role can serve as a stepping stone for advancing within Domino's, given their internal promotion culture.

🌍 Location & Work Environment

Office Type: Storefront environment with customer interaction focus

Office Location(s): 3801 Perkiomen Ave, Reading, PA

Geographic Context:

• Located in a bustling community with diverse customer demographics
• Accessible public transportation nearby
• Dynamic area with potential for strong local customer base

Work Schedule: Fixed weekly hours, with flexibility for overtime during peak periods

ASSUMPTION: The location suggests it's well-suited to cater to a local, possibly suburban customer base, encouraging community engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission followed by in-person interview
• Standard screening for customer service roles
• Opportunity to demonstrate communication and math skills during the interview

Key Assessment Areas:

• Customer interaction skills
• Problem-solving abilities
• Ability to handle fast-paced work environments

Application Tips:

• Highlight experience in customer service and retail
• Demonstrate proficiency in math and technology use
• Emphasize flexibility and willingness to work varied hours

ATS Keywords: Customer Service, Inventory Management, Order Processing

ASSUMPTION: The interview will focus heavily on assessing interpersonal skills and problem-solving capabilities.

🛠️ Tools & Technologies

• POS (Point of Sale) Systems
• Telephone and communication equipment
• Microsoft Office Suite for inventory and paperwork

ASSUMPTION: Familiarity with basic technology and inventory systems is expected, given the focus on operational efficiency.

👔 Cultural Fit Considerations

Company Values:

• Focus on quality and customer satisfaction
• Innovation-driven environment
• Commitment to teamwork and community

Work Style:

• Hands-on and proactive
• Flexible and adaptable
• Customer-oriented with a positive attitude

Self-Assessment Questions:

• Do you enjoy working in customer-facing roles?
• Are you comfortable with multitasking in a dynamic environment?
• How do you handle challenging customer interactions?

ASSUMPTION: The cultural fit is key given the company's prominence on team collaboration and customer focus.

⚠️ Potential Challenges

• Maintaining composure during high-volume periods
• Balancing multiple tasks efficiently
• Ensuring accuracy in order processing and cash handling
• Adapting to a rapidly changing work environment

ASSUMPTION: Challenges are typical of customer service roles but can be mitigated with training and experience.

📈 Similar Roles Comparison

• Compared to other retail roles, there is a stronger emphasis on product preparation and order accuracy.
• Similarities in skill sets required for efficient customer service handling and inventory management.
• Potential for career growth through internal training and development programs.

ASSUMPTION: The role is well-aligned with typical customer service positions in fast food but with added operational duties.

📝 Sample Projects

• Developing a streamlined ordering system for better customer service.
• Initiating an inventory tracking system to reduce wastage.
• Training sessions to enhance interpersonal communication skills among staff.

ASSUMPTION: Projects likely focus on improving efficiency and customer satisfaction if such opportunities arise.

❓ Key Questions to Ask During Interviews

• What are the key performance indicators for this role?
• How does Domino's support career advancement within the company?
• What training does the company provide for new hires?
• How is success measured for this position?
• Are there opportunities for employees to contribute to process improvements?

ASSUMPTION: These questions can help applicants understand growth potential and company expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience.
• Expect a follow-up call for a preliminary phone interview.
• Complete any necessary online assessments provided by the employer.
• Attend an in-person interview at the specified location.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.