Customer Service Rep(04752) - 300 Terry Reiley Way

📌 Core Information

🔹 Job Title: Customer Service Rep (04752) - 300 Terry Reiley Way

🔹 Company: Domino's

🔹 Location: Pottsville, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 03:12:31 GMT+0000

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment and systems efficiently
• Managing and organizing inventory and ingredients
• Processing customer orders both telephonically and digitally
• Ensuring the cleanliness and maintenance of the facility

ASSUMPTION: This job will likely involve close interaction with kitchen and delivery team members, given the emphasis on equipment usage and inventory management.

📋 Key Responsibilities

✅ Operate all equipment efficiently in a fast-paced setting

✅ Stock ingredients from delivery areas to designated storage

✅ Prepare food products according to company standards

✅ Receive and process telephone orders with accuracy

✅ Take inventory and complete related paperwork regularly

✅ Maintain cleanliness of equipment and store facilities

✅ Perform basic mathematical operations and manage monetary transactions

ASSUMPTION: Responsibilities may require flexibility and the ability to handle customer interactions smoothly while multitasking.

🎯 Required Qualifications

Education: High school diploma or equivalent (assumed)

Experience: Experience in customer service or a similar environment is preferred but not mandatory

Required Skills:

• Basic mathematical proficiency for transaction accuracy
• Strong verbal and written communication for customer interactions
• Effective inventory management and organizational skills

Preferred Skills:

• Experience with equipment operation in a food service setting
• Proficiency with computer systems or POS interfaces

ASSUMPTION: Educational requirements were not specified but are inferred based on typical standards for similar roles.

💰 Compensation & Benefits

Salary Range: Not specified, typically ranges from $10-$15 per hour in this industry.

Benefits:

• Employee discounts on food and beverages
• Flexible scheduling for part-time roles
• Opportunities for training and advancement

Working Hours: 40 hours per week, with potential for evening and weekend shifts

ASSUMPTION: Compensation may vary depending on location and specific franchise policies. Check with the hiring manager for more details.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, focusing on fast-food services

Company Size: 10,001+ employees, providing vast internal networking opportunities

Founded: 1960, with a long-standing presence in the restaurant industry

Company Description:

• Global leader in pizza delivery with a fun, innovative culture
• Strong focus on customer satisfaction and product quality
• Dedicated to technology-driven solutions and high-quality service

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Digital innovation and Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its size and global reach, Domino's offers ample opportunities for career growth and skill development.

📊 Role Analysis

Career Level: Entry-level, suitable for those entering the workforce

Reporting Structure: Reports directly to the Store Manager or Shift Supervisor

Work Arrangement: Primarily on-site with potential for shift-based flexibility

Growth Opportunities:

• Skill development in customer service and operations
• Potential advancement to supervisory roles
• Opportunities to work in various company departments

ASSUMPTION: There are considerable opportunities for advancement given Domino's focus on internal promotion and development.

🌍 Location & Work Environment

Office Type: Quick-service restaurant environment

Office Location(s): 300 Terry Reiley Way, Pottsville, PA

Geographic Context:

• Located in a community-centered area, close to residential neighborhoods
• A thriving area with easy access to nearby amenities
• Good public transit connectivity

Work Schedule: Full-time, 40 hours per week; requires flexibility to work evenings and weekends

ASSUMPTION: As a customer service role in the food industry, expect dynamic and potentially busy work shifts, especially during peak hours.

💼 Interview & Application Insights

Typical Process:

• Submission of application via company careers page
• Initial screening by HR or hiring manager
• In-person or virtual interview with store management

Key Assessment Areas:

• Communication skills and customer interaction
• Problem-solving abilities in a fast-paced environment
• Ability to manage multiple tasks and priorities

Application Tips:

• Emphasize customer service experience and skills
• Prepare examples of teamwork and handling challenging situations
• Understand company values and demonstrate enthusiasm for the role

ATS Keywords: Customer Service, Order Processing, Team Collaboration, Communication Skills

ASSUMPTION: Interviews will likely focus more on personality and fit with the team rather than technical expertise.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems for transaction processing
• Inventory management software for stock tracking
• Communication systems for order management

ASSUMPTION: Familiarity with basic computer operation and quick adaptability to new software will be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovative and team-oriented approach
• Focus on quality and continuous improvement

Work Style:

• Fast-paced and dynamic work environment
• Collaborative team engagement
• Customer-centric with a focus on service excellence

Self-Assessment Questions:

• How do you handle high-stress situations?
• Can you work effectively in a team setting?
• What experience do you have with customer-facing roles?

ASSUMPTION: Success at Domino's often requires adaptability and a friendly, positive attitude in diverse team settings.

⚠️ Potential Challenges

• Managing customer expectations during busy periods
• Maintaining accuracy in fast-paced order handling
• Balancing multiple tasks and short notice scheduling changes
• Ensuring facility cleanliness amid high customer turnover

ASSUMPTION: Potential challenges will likely involve balancing speed and quality, particularly during peak hours.

📈 Similar Roles Comparison

• Higher emphasis on teamwork than similar roles in small cafes or personal service establishments
• Fast-paced, similar to other quick-service restaurant roles but with a stronger corporate identity
• More opportunities for career progression within a globally recognized brand

ASSUMPTION: Compared to independent establishments, Domino's offers comprehensive structural support and advancement opportunities.

📝 Sample Projects

• Organizing a weekend inventory audit
• Leading a team in a new product promotional event
• Implementing a new procedure for faster order processing

ASSUMPTION: Sample projects are extrapolated from typical responsibilities and company operations.

❓ Key Questions to Ask During Interview

• How does Domino's support employee growth and development?
• What are the biggest challenges faced by the team at this location?
• What initiatives are in place for ensuring customer satisfaction?
• Can you describe the typical career path for someone in this role?
• What does success look like for a team member here?

ASSUMPTION: Questions are crafted to garner insights into team dynamics, growth, and success indicators at the store level.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights key skills relevant to customer service and inventory management
• Prepare to discuss your experience with operating equipment and handling transactions
• Reach out to the hiring manager for any specific inquiries about shift availability
• Plan to follow up after the interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.