Customer Service Rep(04753) - 2844 Penn Ave.

📌 Core Information

🔹 Job Title: Customer Service Rep(04753) - 2844 Penn Ave.

🔹 Company: Domino's

🔹 Location: Reading, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment and machinery
• Stocking and managing ingredient inventory
• Preparing food products and receiving/process telephone orders
• Maintaining cleanliness and hygiene of equipment and facilities

ASSUMPTION: The responsibilities listed suggest a combination of customer interaction and physical tasks, implying a need for adaptability and efficiency.

📋 Key Responsibilities

✅ Operate all equipment efficiently.

✅ Stock ingredients from delivery to storage.

✅ Prepare products per company recipes.

✅ Receive and process customer telephone orders.

✅ Take inventory and complete necessary paperwork.

✅ Maintain facility cleanliness.

ASSUMPTION: The role may involve fluctuating duties based on store activity and staff schedules.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Mathematical skills: Ability to perform basic arithmetic and financial transactions
• Communication skills: Strong verbal and written communication
• Motor coordination: Quick and precise hand-eye movements

Preferred Skills:

• Prior experience in a fast-food or customer service environment
• Familiarity with point-of-sale systems

ASSUMPTION: Skills such as adaptability and teamwork might also enhance candidate effectiveness.

💰 Compensation & Benefits

Salary Range: Not specified, industry standards suggest an hourly wage based on experience and local regulations.

Benefits:

• Employee discounts on products
• Potential career development opportunities
• Flexible working hours

Working Hours: Approximately 40 hours per week, with possible weekend and evening shifts.

ASSUMPTION: Benefits are typically aligned with entry-level roles in the restaurant industry, focusing on team morale and retention.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a strong focus on quick-service dining and delivery.

Company Size: 10,001+ employees globally, providing a robust support network for career growth.

Founded: 1960, with a long history of innovation in the pizza delivery sector.

Company Description:

• Leading pizza chain with a global presence
• Focus on customer satisfaction and technological innovation
• Offers a diverse range of menu items including pizzas and sandwiches

Company Specialties:

• Pizza and Sandwiches
• Digital Ordering Technology
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's focus on technology and customer satisfaction suggests opportunities for employees to engage with innovative projects.

📊 Role Analysis

Career Level: Entry-level opportunity with potential for advancement based on performance and company growth.

Reporting Structure: Typically reports to store manager or shift supervisor.

Work Arrangement: Full-time, on-site position with requirements to be physically present during operational hours.

Growth Opportunities:

• Potential promotion to supervisory roles
• Participation in corporate training programs
• Opportunity to transition to corporate or regional roles

ASSUMPTION: The structure and opportunities may vary based on location and store performance.

🌍 Location & Work Environment

Office Type: Fast-paced, customer-centric store environment.

Office Location(s): Domino's store on 2844 Penn Ave., Reading, Pennsylvania.

Geographic Context:

• Located in a suburban setting with nearby amenities
• Accessible by public transportation
• Located in a community-driven retail area

Work Schedule: Scheduled based on store hours, including potential night and weekend shifts.

ASSUMPTION: The store location likely affects customer footfall and peak hours.

💼 Interview & Application Insights

Typical Process:

• Submit application via company's career portal
• Initial phone or in-person interview with a hiring manager
• Possibly a trial shift to assess on-the-job skills

Key Assessment Areas:

• Customer service aptitude
• Ability to handle pressure in a fast-paced environment
• Accuracy in cash handling and order processing

Application Tips:

• Highlight relevant customer service experience
• Emphasize multitasking capabilities
• Prepare examples showcasing teamwork and problem solving

ATS Keywords: Customer Service, Order Processing, Team Player, Punctuality, Communication Skills

ASSUMPTION: The application process likely favors candidates with strong interpersonal and organizational skills.

🛠️ Tools & Technologies

• Point-of-Sale systems
• Inventory management software
• Telephonic and digital order systems

ASSUMPTION: Familiarity with technology improves efficiency and accuracy in this role.

👔 Cultural Fit Considerations

Company Values:

• Customer focus and excellence
• Innovation and teamwork
• Commitment to quality

Work Style:

• Adaptable to varying business demands
• Comfortable with fast-paced environments
• Strong collaboration with team members

Self-Assessment Questions:

• Am I comfortable in a customer-facing role?
• Do I excel in team settings?
• Can I manage multiple tasks efficiently?

ASSUMPTION: The role requires a proactive and customer-oriented work style to thrive in the company culture.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Handling customer complaints and dissatisfaction effectively
• Maintaining consistent quality under pressure
• Adhering to strict health and safety standards

ASSUMPTION: Challenges are typical of positions in high-traffic service environments, requiring resilience and patience.

📈 Similar Roles Comparison

• Customer service roles in similar fast-food chains
• Retail associate positions focusing on customer interaction
• Logistics roles with a focus on efficiency and resource management

ASSUMPTION: Comparisons are based on similar skill requirements and job environments.

📝 Sample Projects

• Improved customer service training modules
• Inventory management optimization projects
• Community outreach and promotional events

ASSUMPTION: Sample projects are hypothetical and derived from the nature of responsibilities outlined.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does Domino's measure success for this position?
• What training programs are available for career development?
• Can you provide examples of career growth from this role?
• How does the store manage peak service times?

ASSUMPTION: These questions enable candidates to understand company expectations and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Be ready for potential on-the-job demonstrations during interviews
• Contact the store for any specific queries regarding shifts and duties
• Follow up on application status if no response is received within 2 weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.