Customer Service Rep(04781) - 798D New Holland Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (04781) - 798D New Holland Ave

🔹 Company: Domino's

🔹 Location: Lancaster, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by efficiently taking and processing orders.
• Preparing and assembling products with precision and speed.
• Ensuring cleanliness and operational readiness of the store.
• Effective communication with both customers and team members.

ASSUMPTION: This role is most suitable for individuals who thrive in fast-paced environments and possess strong interpersonal skills, as customer interaction is a central aspect.

📋 Key Responsibilities

✅ Take and process telephone and in-person orders.

✅ Prepare food products and stock ingredients efficiently.

✅ Ensure the store's cleanliness and operational equipment readiness.

✅ Complete inventory and related paperwork accurately.

ASSUMPTION: This job requires multi-tasking and the capability to handle high-pressure situations, which are important for maintaining quick service and quality standards.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of relevant experience in customer service or retail preferred.

Required Skills:

• Strong communication and verbal skills
• Basic math skills for handling money and creating orders
• Ability to work under varying temperature and physical conditions

Preferred Skills:

• Previous experience in a similar customer service role
• Proficiency with order processing systems

ASSUMPTION: High school students or individuals looking for entry-level roles are ideal candidates, considering the age requirement and skills set.

💰 Compensation & Benefits

Salary Range: Not specified, industry average suggests entry-level hourly wage.

Benefits:

• Flexible working hours
• Opportunities for career advancement
• Employee discounts

Working Hours: 40 hours per week with the possibility of shift flexibility to accommodate personal schedules.

ASSUMPTION: Benefits commonly offered by Domino's, such as flexible hours and employee discounts, are applicable, considering the standard industry practices for similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery and fast food services

Company Size: 10,001+ employees, indicating a large company with ample resources and a structured hierarchy.

Founded: 1960, providing a long-standing reputation in the industry.

Company Description:

• Global leader in pizza delivery with a presence in over 90 markets.
• Commitment to innovation and technology to enhance customer experience.
• Dynamic work environment emphasizing fun and team spirit.

Company Specialties:

• Pizza and Sandwiches
• Digital Innovation
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's prioritizes creating a diverse and inclusive workplace, offering equal growth opportunities for all employees.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting their career or looking for supplementary income.

Reporting Structure: Report to store management, typically supervised by shift leaders or store managers.

Work Arrangement: On-site, with potential rotational shifts.

Growth Opportunities:

• Advance from customer service to supervisory roles.
• Possibility of transitioning to management positions.
• Skill development in customer service and operations.

ASSUMPTION: Domino's offers notable internal promotion pathways, emphasizing career progression for motivated individuals.

🌍 Location & Work Environment

Office Type: Retail store environment with customer-facing components.

Office Location(s): Primarily Lancaster, but applicable for other Domino's locations as well.

Geographic Context:

• Strong community presence and recognition within Lancaster.
• Access to local amenities conducive for part-time workers or students.
• Diverse customer base providing a vibrant working atmosphere.

Work Schedule: Flexible scheduling with peak hours during meal times; adaptability is key.

ASSUMPTION: Employees are expected to accommodate varying shift requirements, especially during weekends and peak times.

💼 Interview & Application Insights

Typical Process:

• Submit application online via Domino's careers portal.
• Initial phone screening for basic qualification check.
• In-person or virtual interview focusing on skills and experience.

Key Assessment Areas:

• Customer service aptitude and communication skills
• Ability to perform under pressure
• Teamwork and collaboration capability

Application Tips:

• Highlight any relevant experience in customer-facing roles.
• Emphasize flexibility in work scheduling and location adaptability.
• Prepare to discuss how you handle stressful situations and teamwork.

ATS Keywords: Customer Service, Time Management, Adaptability, Communication Skills

ASSUMPTION: Emphasizing your enthusiasm and readiness to learn will stand out during the hiring process.

🛠️ Tools & Technologies

• Point of sale (POS) systems
• Telephone and headset communication
• Basic computer operations

ASSUMPTION: Familiarity with typical restaurant technologies aids in smoother onboarding and training periods.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach
• Commitment to diversity and inclusion
• Innovation and teamwork

Work Style:

• Fast-paced and dynamic
• Team-oriented with a focus on collaborative success
• Adaptable to changing customer demands

Self-Assessment Questions:

• Do you thrive in high-energy environments?
• Can you manage multiple tasks effectively?
• Are you comfortable with flexible working hours?

ASSUMPTION: Candidates who align with a team-driven, customer-focused culture will excel in this role.

⚠️ Potential Challenges

• Managing fluctuating workloads during peak business hours
• Adapting to diverse customer needs and preferences
• Physical demands of standing and manual tasks
• Maintaining accuracy under time pressure

ASSUMPTION: Physical and mental resilience is vital, given the high-energy environment typical of pizza delivery services.

📈 Similar Roles Comparison

• Comparable to other quick-service restaurant positions
• Emphasizes speed and efficiency - similar to retail roles
• Customer service focus aligns with hospitality sector positions

ASSUMPTION: This role shares core attributes with other entry-level service positions, valuable for gaining diverse industry experience.

📝 Sample Projects

• Participating in team-targeted sales challenges
• Assisting in store promotional events
• Contributing to customer feedback sessions to improve services

ASSUMPTION: Projects align with enhancing store operations and customer satisfaction, integral to team development.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• How are performance and success measured for this role?
• What opportunities for advancement are available?
• How does the team support each other during busy periods?
• What training and development programs are offered?

ASSUMPTION: Asking about the workplace culture and development opportunities shows motivation and a proactive mindset.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare your resume with relevant experiences and skills.
• Be ready for a potential phone screening.
• Practice mock interviews focusing on customer service scenarios.
• Follow up on your application status if not contacted within two weeks.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.