Customer Service Rep(04783) - 351 Loucks Rd

📌 Core Information

🔹 Job Title: Customer Service Rep (04783) - 351 Loucks Rd

🔹 Company: Domino's

🔹 Location: York, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service through telephone and in-person interactions
• Handling cash and processing orders efficiently
• Ensuring food safety and hygiene standards are maintained
• Engaging in various operational tasks such as inventory and cleaning

ASSUMPTION: Domino's likely expects Customer Service Representatives to be adaptable and knowledgeable about both customer interaction and operational logistics to support store functionality.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling and upselling

✅ Making Domino’s high-quality pizzas and food preparation

✅ Maintaining hygiene and food safety standards

✅ Performing general cleaning duties

ASSUMPTION: This role requires flexible multitasking, ensuring tasks such as order taking and cash handling are done simultaneously with operational duties.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or similar fields

Required Skills:

• Customer Service
• Basic Math Skills for Cash Handling
• Effective Communication
• Teamwork

Preferred Skills:

• Previous experience in food preparation
• Inventory management skills

ASSUMPTION: Essential skills focus on communication and multitasking, critical for responding to dynamic customer and workplace needs.

💰 Compensation & Benefits

Salary Range: Not specified; typically industry standards suggest hourly compensation suitable for entry-level roles in food service.

Benefits:

• Training and development opportunities
• Potential career progression within the company
• Flexible working hours

Working Hours: 40 hours per week, with potential for flexible scheduling to accommodate personal commitments

ASSUMPTION: Compensation likely aligns with standard hourly rates given the entry-level nature of the position, with benefits focusing on career growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; Domino’s is a major player with a global presence in the pizza delivery market.

Company Size: 10,001+ employees; allows for diverse opportunities and stability.

Founded: 1960; long-standing history with a reputation for innovation and customer focus.

Company Description:

• Renowned for being one of the leading pizza delivery brands globally
• Pioneers in integrating technology with service; known for apps and digital ordering
• Strong focus on creating a supportive and fun work environment

Company Specialties:

• Pizza and Sandwiches
• Innovative Technology
• Digital Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s has emphasized growth and technological integration to enhance both customer and employee experiences, suggesting robust support for advancement.

📊 Role Analysis

Career Level: Entry-level, with a pathway to growth in various aspects of store operations and management opportunities.

Reporting Structure: Reports to Store Manager and collaborates frequently with other team members.

Work Arrangement: On-site with potential for flexible scheduling to accommodate personal obligations.

Growth Opportunities:

• Advancement to supervisory or management roles
• Potential to become a franchise owner
• Skill enhancement through various training programs

ASSUMPTION: Employees have opportunities to progress from operational roles to management or entrepreneurial endeavors within the company.

🌍 Location & Work Environment

Office Type: Retail food service location

Office Location(s): York, Pennsylvania; part of a network of Domino’s stores nationwide.

Geographic Context:

• York is a central hub with access to diverse communities
• The city is known for its rich history and industrial growth
• Engagement with diverse customer bases enhances service experience

Work Schedule: Typically includes varied shifts that may require evening and weekend work to meet peak service demands.

ASSUMPTION: The environment in York offers exposure to a mix of urban and suburban customers, contributing to varied work experiences.

💼 Interview & Application Insights

Typical Process:

• Complete an online application through the company website
• Initial phone or in-store interview to assess basic qualifications and fit
• In-person interview with store manager focusing on role-specific skills

Key Assessment Areas:

• Customer service aptitude
• Ability to multitask in a fast-paced environment
• Adaptability to work varied shifts

Application Tips:

• Highlight any previous customer service experience
• Demonstrate flexibility in scheduling availability
• Show eagerness to learn and adapt to new environments

ATS Keywords: Customer Service, Order Processing, Cash Handling, Teamwork, Communication

ASSUMPTION: The application process emphasizes agility and customer focus, as well as the ability to handle dynamic work situations.

🛠️ Tools & Technologies

• POS Systems for transaction processing
• Telephone and headset equipment for order taking
• Standard kitchen equipment for food preparation

ASSUMPTION: Familiarity with basic retail and food service technology is advantageous for applicants.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Fostering a positive and inclusive work environment
• Drive for innovation and continuous improvement

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable under pressure
• Customer-focused with a passion for service excellence

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy engaging with a wide range of customers?
• Am I willing to learn and adapt to new tasks quickly?

ASSUMPTION: Prospective employees should be prepared for a dynamic environment that values both individual contribution and teamwork.

⚠️ Potential Challenges

• Managing high-volume order periods effectively
• Maintaining consistent quality under pressure
• Adapting to fluctuations in work schedules
• Ensuring all safety protocols are strictly followed

ASSUMPTION: Challenges primarily concern workload management and adherence to service standards, crucial in a fast-paced retail setting.

📈 Similar Roles Comparison

• Entry-level customer service positions in other fast-food chains
• Retail cashier roles requiring customer interaction
• Entry roles that include operational duties and customer engagement

ASSUMPTION: This role compares closely with other entry-level service positions, offering a blend of customer interaction and operational responsibilities.

📝 Sample Projects

• Implementing a new order-taking system with team collaboration
• Participating in a store-wide cleanliness initiative
• Developing a customer feedback program to improve service delivery

ASSUMPTION: Given the role, project examples are speculative, emphasizing initiatives that enhance service quality and operational efficiency.

❓ Key Questions to Ask During Interview

• What opportunities does Domino’s offer for career advancement?
• How does the team ensure high service standards during peak hours?
• What training is provided to new hires?
• Can you describe a typical day for a Customer Service Representative?
• What are the primary expectations for successful performance in this role?

ASSUMPTION: These questions are geared towards understanding the support systems in place and potential career pathways.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with relevant customer service experiences
• Ensure availability for flexible scheduling
• Research Domino’s company culture and history for interview readiness
• Review typical customer service challenges and how you would address them

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.