Customer Service Rep(04785) - 1539 Mt Rose Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (04785) - 1539 Mt Rose Ave

🔹 Company: Domino's

🔹 Location: York, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by taking orders over the phone and in person
• Ensuring food preparation meets Domino's high-quality standards
• Handling cash transactions accurately
• Maintaining hygiene and food safety standards

ASSUMPTION: The candidate will work primarily in customer-facing roles with opportunities for internal growth, as Domino's promotes from within.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude and great customer service skills

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling

✅ Upselling Domino’s products

✅ Making Domino’s high-quality pizzas

✅ Food and portion control

✅ Hygiene and food safety

✅ General cleaning duties

ASSUMPTION: The ability to multitask and adapt in a fast-paced environment is crucial for fulfilling these responsibilities effectively.

🎯 Required Qualifications

Education: Not specified; assumed high school diploma or equivalent preferred

Experience: 0-2 years in customer service or a similar role

Required Skills:

• Strong communication skills
• Basic math skills
• Customer service-oriented attitude
• Ability to work in a fast-paced environment

Preferred Skills:

• Experience in the food industry
• Basic cash-handling experience

ASSUMPTION: Basic computer skills are assumed necessary due to the requirement of handling orders through a computerized system.

💰 Compensation & Benefits

Salary Range: Not specified; typical range for entry-level customer service roles in the area provided by industry standards

Benefits:

• Employee discounts on meals
• Opportunities for advancement and training
• Flexible hours

Working Hours: 40 hours with potential for part-time flexibility

ASSUMPTION: Compensation includes benefits typical of roles at similar companies, such as meal discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - building a leading position through extensive market coverage and innovation

Company Size: Over 10,001 employees, providing a robust support system for career growth

Founded: 1960, with a rich history of pizza innovation and community presence

Company Description:

• Globally renowned for pizza and tech-driven customer service solutions
• Committed to employee growth, evidenced by many promotions from within
• Pioneers in pizza delivery technology enhancements

Company Specialties:

• Pizza
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's focus on technology and customer service suggests an innovative work environment.

📊 Role Analysis

Career Level: Entry-level with opportunities for advancement to management roles

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site position

Growth Opportunities:

• Advancement to supervisory or managerial roles
• Training in various aspects of retail and food service operations
• Potential for franchise ownership through growth and development programs

ASSUMPTION: The growth opportunities indicate a career path for motivated individuals looking to progress in the food service industry.

🌍 Location & Work Environment

Office Type: Retail and food preparation environment

Office Location(s): 1539 Mt Rose Ave, York, Pennsylvania

Geographic Context:

• Located in a busy community, offering potential for a dynamic workday
• Accessible by major local transportation routes
• Part of a vibrant local economy with a growing retail sector

Work Schedule: Schedule includes evenings and weekends, typical of customer service roles in retail

ASSUMPTION: The dynamic environment suggests a diverse clientèle and varied work experiences daily.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Ability to multitask under pressure
• Communication skills

Application Tips:

• Highlight any relevant customer service experience
• Demonstrate flexibility and willingness to learn
• Prepare examples of past teamwork experiences

ATS Keywords: Customer Service, Cash Handling, Food Safety, Teamwork

ASSUMPTION: The process includes standard assessment steps for entry-level positions focusing on customer interaction skills.

🛠️ Tools & Technologies

• Inventory management systems
• POS (Point of Sale) systems
• Food safety tracking tools

ASSUMPTION: Familiarity with food service technology is beneficial based on the job's operational nature.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Commitment to customer satisfaction
• Inclusivity and team spirit

Work Style:

• Fast-paced and energetic
• Customer-focused with a solution-oriented approach
• Collaborative and supportive team dynamic

Self-Assessment Questions:

• Do I thrive in a fast-paced environment?
• Am I comfortable working evenings and weekends?
• Can I provide exceptional customer service under pressure?

ASSUMPTION: These cultural considerations are inferred from the company's emphasis on team dynamics and customer satisfaction.

⚠️ Potential Challenges

• Working under pressure during rush hours
• Maintaining composure in varied temperature environments
• Handling physically demanding tasks, such as lifting
• Managing repetitive tasks efficiently

ASSUMPTION: The challenges reflect common conditions in a retail and restaurant setting with high customer interaction.

📈 Similar Roles Comparison

• Similar to other customer service roles in retail regarding customer interaction
• More emphasis on food safety and preparation than in typical retail jobs
• Greater physical demands compared to non-food service positions

ASSUMPTION: The role is comparable to other entry-level service jobs but with a unique focus on food safety and team collaboration.

📝 Sample Projects

• Participating in a promotional sales event to increase store visibility
• Assisting in a training program for new employees
• Contributing to cleanliness and organization campaigns to improve operational efficiency

ASSUMPTION: Sample projects emphasize teamwork and individual contributions to store success.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are typically available here?
• How does Domino's support professional development?
• Can you describe a typical day for a Customer Service Rep here?
• What are some of the most common challenges employees face in this role?
• What qualities do top-performing employees share?

ASSUMPTION: These questions will help candidates understand the role's impact and growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to align with customer service and food handling skills
• Tailor a cover letter explaining your interest in Domino's and this role specifically
• Practice responses to common customer service questions
• Contact references to inform them of potential inquiries

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.