Customer Service Rep(04788) - 330 Larry Holmes Dr.

📌 Core Information

🔹 Job Title: Customer Service Rep (04788) - 330 Larry Holmes Dr.

🔹 Company: Domino's

🔹 Location: Easton, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating equipment and stocking ingredients
• Preparing products and ensuring product quality
• Receiving and processing telephone orders
• Maintaining cleanliness of the facility

ASSUMPTION: This job primarily involves customer interaction and operational tasks critical to maintaining store efficiency and service quality. Previous skills in customer service settings may further enhance candidate suitability.

📋 Key Responsibilities

✅ Operate all equipment efficiently and safely

✅ Stock ingredients from delivery to designated areas (storage, work area, walk-in cooler)

✅ Prepare products according to established standards

✅ Receive, process, and manage telephone orders smoothly

✅ Perform inventory checks and complete related paperwork

✅ Maintain and clean equipment and facilities daily

ASSUMPTION: Responsibilities suggest a role that requires a mix of physical activity, organizational skills, and customer interaction abilities, relying on multitasking and adaptability.

🎯 Required Qualifications

Education: Not specified; generally requires a high school diploma or GED.

Experience: 0-2 years in a similar role or customer service environment.

Required Skills:

• Basic mathematical abilities for handling transactions
• Strong verbal and written communication skills
• Motor coordination for precise tasks
• Ability to use computer systems for order entry

Preferred Skills:

• Previous experience in a fast-paced customer service role
• Proficiency with common telephone and communication tools

ASSUMPTION: Candidates with experience in handling high-pressure situations and customer service environments will likely excel in this role due to its dynamic nature.

💰 Compensation & Benefits

Salary Range: Not specified; entry-level roles at Domino's typically start at industry-standard rates for customer service positions.

Benefits:

• Opportunity for growth within the company
• Employee discounts on products
• Training programs for skill development

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Benefits are typical of entry-level roles in large retail/food service companies, focusing on growth and employee development opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; continuously growing with international presence

Company Size: 10,001+ employees, offering diverse career paths and a vast network of colleagues

Founded: 1960, shaping the food delivery industry with innovation and sustainability

Company Description:

• One of the leading global food brands with extensive domestic and international reach
• Innovative use of technology in delivery and order management
• Strong community and customer focus supporting business growth

Company Specialties:

• Pizza
• Marketing and Digital Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s size and success indicate stability and extensive resources for employee development, beneficial for long-term career planning.

📊 Role Analysis

Career Level: Entry-level, providing a gateway into the industry

Reporting Structure: Typically reports to a shift manager or store operations supervisor

Work Arrangement: On-site; essential for maintaining product quality and customer experience

Growth Opportunities:

• Potential to advance to supervisory roles
• Opportunities to specialize in areas like inventory management or customer care
• Cross-training in different store functions

ASSUMPTION: The role is structured to support skill-building and career advancement through direct experience and continuous learning opportunities within the organization.

🌍 Location & Work Environment

Office Type: Retail/storefront environment looking for dynamic and customer-friendly spaces

Office Location(s): 330 Larry Holmes Dr, Easton, PA

Geographic Context:

• Located in a vibrant community with access to public facilities
• Part of a well-connected transportation network facilitating customer access and deliveries
• Cultural and recreational activities available in the vicinity

Work Schedule: Regular shifts with flexibility for evenings and weekends

ASSUMPTION: The working environment strongly emphasizes customer service excellence and efficient operation, making location and layout crucial for workflow.

💼 Interview & Application Insights

Typical Process:

• Online application via company career portal
• Screening interview with HR or store manager
• Hands-on operational assessment

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Operational competency in equipment and customer interactions

Application Tips:

• Highlight any prior customer service or retail experience
• Showcase skill in fast-paced environments
• Prepare for behavioral interview questions

ATS Keywords: Customer service, order processing, verbal communication, equipment operation, team collaboration

ASSUMPTION: The application process focuses on identifying candidates who thrive in active, customer-oriented settings, ensuring both skill and cultural fit.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems
• Basic inventory management tools

ASSUMPTION: Mastery of these tools will directly impact performance and service efficiency, emphasizing the need for quick adaptability and technical familiarity.

👔 Cultural Fit Considerations

Company Values:

• Innovation and continuous improvement
• Customer-focused service
• Collaboration and teamwork

Work Style:

• Fast-paced and dynamic work environment
• Teamwork-oriented with independent responsibility
• Adaptable with the ability to multi-task

Self-Assessment Questions:

• Can I remain calm and efficient under pressure?
• Do I enjoy engaging with customers on a daily basis?
• Am I comfortable working in a team-oriented environment?

ASSUMPTION: Cultural fit is paramount in ensuring high job satisfaction and alignment with company goals. Prospective candidates should resonate with the company's dynamic and customer-centric ethos.

⚠️ Potential Challenges

• High-pressure environment during peak hours
• Balancing multiple tasks simultaneously
• Dealing with diverse customer interactions
• Physical demands of standing and moving for long periods

ASSUMPTION: Successful candidates will effectively meet these challenges with resilience, patience, and a commitment to service excellence.

📈 Similar Roles Comparison

• Compare tasks and responsibilities with those in retail or food service industries
• Operational focus similar to entry-level retail positions, but with emphasis on food safety and preparation
• Customer interaction consistent with service industries but specifically contact-heavy due to order processing roles

ASSUMPTION: A comparison highlights the necessity of core skills transferable across service roles, such as communication and operational acuity.

📝 Sample Projects

• Streamlining inventory processes for optimal workflow
• Implementing customer feedback systems to enhance service
• Developing cross-training programs to improve team flexibility

ASSUMPTION: Sample projects underscore tactical improvements and efficiency-driven outcomes, strengthening the role's strategic value within the store setting.

❓ Key Questions to Ask During Interview

• What are the most significant challenges faced in this role?
• How is success typically measured for the customer service team?
• What training programs are available for newcomers?
• Can you describe a typical career path for someone in this position?
• How does this role contribute to broader company goals?

ASSUMPTION: Questions geared towards understanding role expectations and career progression help candidates assess alignment and growth opportunities within Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare a cover letter addressing your suitability for the role
• Practice responses to common behavioral interview questions
• Research more about Domino's culture and company values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.