📌 Core Information
🔹 Job Title: Customer Service Rep(04791) - 2-4 E. Susquehanna St.
🔹 Company: Domino's
🔹 Location: Allentown, Pennsylvania, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025 03:15:05 GMT+0000 (Coordinated Universal Time)
🔹 Experience Level: 0-2
🔹 Remote Status: Not Specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Operate all company equipment and tools involved in customer service processes.
- Stock ingredients efficiently from the delivery area to designated storage or workspace.
- Receive and process customer orders accurately, with a focus on speed and precision.
- Maintain cleanliness of both equipment and the work environment daily.
ASSUMPTION: Assumed the emphasis on equipment operation and cleanliness as critical daily tasks due to their repeated mention in the job description.
📋 Key Responsibilities
✅ Operate equipment and tools needed for customer service activities.
✅ Stock ingredients from receiving to proper storage locations.
✅ Prepare products according to company standards and customer requests.
✅ Process telephone orders accurately and efficiently.
✅ Take inventory and manage associated paperwork/forms.
✅ Ensure the facility and equipment are cleaned approximately daily.
✅ Perform basic mathematical calculations for order processing and monetary transactions.
✅ Communicate effectively via telephone and in person with customers and coworkers.
ASSUMPTION: Clear and frequent communication and maintaining hygienic stores are assumed to be high priorities for the role, given Domino’s brand emphasis on quality service standards.
🎯 Required Qualifications
Education: Not specified, but basic literacy in math and communication implied.
Experience: 0-2 years in similar customer-facing or service roles preferred.
Required Skills:
- Strong verbal, writing, and telephone skills.
- Proficient in basic mathematics for order processing.
- Computer skills for order entry using a keyboard or touch screen.
- Good motor coordination for executing tasks at speed.
Preferred Skills:
- Prior experience in fast-paced retail or food service environment.
- Familiarity with inventory management systems.
ASSUMPTION: Skills are assumed based on the tasks described and industry standards for similar positions.
💰 Compensation & Benefits
Salary Range: Not specified, typically competitive hourly rates in the retail foodservice industry.
Benefits:
- Employee discounts on products.
- Flexible scheduling based on store hours and demand.
- Training and development programs.
Working Hours: 40 hours, with potential for flexible shifts.
ASSUMPTION: Assumed wide availability and shift flexibility as benefits based on common industry practice.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants; Domino's operates as part of a global network renowned for pizza delivery.
Company Size: 10,001+ employees, providing a large company culture with diverse opportunities.
Founded: 1960
Company Description:
- Known for being a fun, innovative environment with a competitive edge.
- Leads in technological advancements within the fast-food sector, e.g., app development.
- Focused on continual growth and improvement in customer service and product quality.
Company Specialties:
- Pizza and Sandwich creation.
- Use of technology and digital solutions.
- Marketing and Advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Company culture placed on innovation and competition inferred from their focus on technology and continued global expansion.
📊 Role Analysis
Career Level: Entry-level, suitable for candidates new to the workforce or transitioning into customer service.
Reporting Structure: Reports to store manager or shift supervisor.
Work Arrangement: Predominantly on-site.
Growth Opportunities:
- Potential to move into supervisory roles or specialized customer service functions.
- Opportunities for cross-training with other roles within the store.
- Possibility of roles in new stores or markets as Domino's expands.
ASSUMPTION: Assumed rapid advancement opportunities given industry practice of promoting from within.
🌍 Location & Work Environment
Office Type: Traditional store environment.
Office Location(s): 2-4 E. Susquehanna St., Allentown, PA
Geographic Context:
- Centrally located with access to urban amenities.
- Part of a thriving community with food service critical to local economy.
- Accessible by public transportation and major roadways.
Work Schedule: Typically rotational, to cover opening and closing times in a flexible manner.
ASSUMPTION: Assumed importance of location due to job site details and industry norms for accessibility.
💼 Interview & Application Insights
Typical Process:
- Submit an online application through the Domino's careers portal.
- Initial phone screening to discuss experience and availability.
- In-person interview to assess communication skills and cultural fit.
Key Assessment Areas:
- Customer service aptitude.
- Attention to detail in stocking and preparation tasks.
- Team collaboration and communication abilities.
Application Tips:
- Highlight any experience in fast-paced work environments.
- Emphasize flexibility in work hours and willingness to learn.
- Provide examples of problem-solving skills in customer service.
ATS Keywords: Customer service, telephone orders, inventory management, equipment operation, communication.
ASSUMPTION: Application process inferred from similar industry practices.
🛠️ Tools & Technologies
- Point-of-Sale (POS) systems.
- Basic restaurant kitchen equipment.
- Telephone ordering systems.
ASSUMPTION: List compiled from standard restaurant technology utilized in similar roles.
👔 Cultural Fit Considerations
Company Values:
- Innovation and cutting-edge service delivery.
- Commitment to improving customer experience.
- Teamwork and mutual respect among staff.
Work Style:
- Adaptable to fast-paced busy environments.
- Team-oriented while being self-sufficient when required.
- Proactive in anticipating and solving problems.
Self-Assessment Questions:
- Do you enjoy interacting with diverse customer groups?
- Can you maintain composure in a fast-paced setting?
- Are you comfortable taking initiative and learning new skills?
ASSUMPTION: Assumed cultural dynamics based on Domino's focus on teamwork and fun.
⚠️ Potential Challenges
- Managing high-volume customer traffic, especially during peak hours.
- Maintaining precision in order processing amidst multitasking.
- Ensuring consistent cleanliness and workspace organization.
- Balancing speed and quality in product preparation.
ASSUMPTION: Challenges reflect rapid service demands typical in the industry.
📈 Similar Roles Comparison
- Similar roles in fast-food chains often emphasize customer interaction and speed.
- Retail roles may offer overlap in inventory management tasks.
- Service-based roles share a focus on communication skills.
ASSUMPTION: Assumed comparisons with hospitality and retail sectors due to overlapping skill requirements.
📝 Sample Projects
- Developing a system for more efficient stock rotation.
- Creating a communication protocol for complex orders.
- Pilot testing a new inventory management software.
ASSUMPTION: Projects could enhance operational efficiency and are typical of store management improvements.
❓ Key Questions to Ask During Interview
- What are the busiest times for the store and how is staff scheduling adjusted for this?
- What are the primary tools or technologies I will be using daily?
- What opportunities are there for advancement from this position?
- How does the team handle challenging customer interactions?
- What training programs are available for new hires?
ASSUMPTION: Questions designed to assess fit with company processes and personal career goals.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare your resume highlighting relevant experience.
- Complete any additional online assessments as instructed.
- Wait for a follow-up regarding the initial review or interview scheduling.
- Gather references that can attest to your work ethic and customer service skills.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
