Customer Service Rep(04792) - 1826 Union Boulevard

📌 Core Information

🔹 Job Title: Customer Service Rep(04792) - 1826 Union Boulevard

🔹 Company: Domino's

🔹 Location: Allentown, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all equipment and stocking ingredients from delivery to storage areas.
• Preparing product and processing telephone orders.
• Taking inventory and completing necessary paperwork.
• Maintaining cleanliness of the equipment and facility daily.

ASSUMPTION: This role requires a mix of operational tasks and customer interaction, suggesting a fast-paced and dynamic work environment typical of service roles in the food industry.

📋 Key Responsibilities

✅ Operate equipment safely and efficiently.

✅ Stock ingredients from delivery areas to storage, work area, and walk-in cooler.

✅ Prepare products according to company standards.

✅ Receive and process telephone orders.

✅ Maintain inventory levels and complete associated paperwork.

✅ Clean equipment and facility approximately daily.

✅ Perform basic calculations for monetary transactions and provide correct change.

✅ Communicate effectively with customers and co-workers both verbally and in writing.

ASSUMPTION: Responsibilities imply the need for strong multitasking abilities and customer service skills, key for roles in a busy restaurant environment.

🎯 Required Qualifications

Education: Not specified (typically high school diploma or equivalent is sufficient for entry-level roles in this field).

Experience: 0-2 years in a similar role would be helpful.

Required Skills:

• Customer Service
• Order Processing
• Basic Mathematical Skills

Preferred Skills:

• Experience in a food service environment
• Capability in using point-of-sale systems

ASSUMPTION: While specific educational qualifications aren't listed, communication and mathematical skills are emphasized, likely due to the nature of tasks involved in customer service and cash handling.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service positions in the food industry offer a competitive hourly wage.

Benefits:

• Employee discount on food products
• Opportunity for growth within the company
• Supportive team environment

Working Hours: 40 hours per week, with potential for evening and weekend shifts to meet customer demands.

ASSUMPTION: The role likely offers a typical benefits package for hourly employees in the food service industry, focusing on work environment and possibly product discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - One of the world's leading pizza delivery brands with a strong presence globally.

Company Size: 10,001+ employees, indicating a large, stable company with numerous opportunities.

Founded: 1960, with a substantial history and significant development in the pizza delivery market.

Company Description:

• Innovative and fun work culture focused on winning and improvement.
• Large global presence with over 17,100 stores in 90+ markets.
• A focus on technology and customer satisfaction with a variety of products.

Company Specialties:

• Pizza and Sandwiches
• Cutting-edge Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's reputation and extensive global network suggest a robust support system for its employees.

📊 Role Analysis

Career Level: Entry-level position ideal for gaining experience in the food service and customer service industries.

Reporting Structure: Likely to report to a shift manager or store manager.

Work Arrangement: On-site position, typical for roles involving direct customer interaction and product preparation.

Growth Opportunities:

• Possibility of progressing to supervisory roles.
• Opportunity to gain skills valuable in various customer service scenarios.
• Potential for specialization in aspects such as inventory management or shift leadership.

ASSUMPTION: The role offers opportunities to develop key customer service and operational skills, which are valuable for career progression within the company or industry.

🌍 Location & Work Environment

Office Type: Retail/Restaurant setting, intended to serve customers directly.

Office Location(s): 1826 Union Boulevard, Allentown, Pennsylvania

Geographic Context:

• Located in a city with a mix of urban and suburban environments.
• Proximity to major transport links facilitates ease of access.
• Presence in a community-focused area, enhancing customer engagement opportunities.

Work Schedule: Requires flexible working hours, including evenings and weekends.

ASSUMPTION: The work environment will be dynamic and fast-paced, typical of customer service roles in the restaurant industry.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume screening.
• Phone or in-person interview with hiring manager.
• Potential assessment of practical skills related to job responsibilities.

Key Assessment Areas:

• Customer service acumen and communication skills.
• Ability to handle operational tasks efficiently.
• Problem-solving capabilities, particularly in a fast-paced environment.

Application Tips:

• Highlight any relevant experience in customer service or retail.
• Showcase strong communication and mathematical skills.
• Demonstrate flexibility in work hours and adaptability to various tasks.

ATS Keywords: Customer Service, Order Processing, Inventory, Equipment Operation, Communication Skills

ASSUMPTION: The hiring process likely aims to assess the applicant's fit with the company's dynamic environment and ability to manage multiple tasks effectively.

🛠️ Tools & Technologies

• Point-of-sale systems for processing orders.
• Basic kitchen equipment for food preparation.
• Telephone systems for taking and managing orders.

ASSUMPTION: Familiarity with standard restaurant and retail technologies will be beneficial for integrating quickly into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence.
• Emphasis on teamwork and collaboration.
• Inspirational innovation and continuous improvement.

Work Style:

• Customer-focused and results-driven approach.
• Ability to work effectively in a team setting.
• Quick thinking and adaptability in a dynamic environment.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced and dynamic environment?
• Do I have strong communication skills?
• Am I willing to work flexible hours, including weekends and holidays?

ASSUMPTION: The role is well-suited to individuals who thrive in collaborative, customer-focused settings and are eager to embrace ongoing learning opportunities.

⚠️ Potential Challenges

• Managing a diverse range of tasks efficiently.
• Handling customer inquiries and complaints professionally.
• Adapting quickly to changing menu items and promotions.
• Maintaining cleanliness and order in a busy work environment.

ASSUMPTION: Challenges are typical for roles in fast-paced service environments; adaptability and strong problem-solving skills are key.

📈 Similar Roles Comparison

• Roles in other fast food may offer similar responsibilities.
• Positions in retail could provide a good skills crossover.
• Customer support roles also focus on communication skills.

ASSUMPTION: Experience in this role can pave the way to other customer service and operational roles across the retail and hospitality industries.

📝 Sample Projects

• Participating in inventory tracking and stock management initiatives.
• Assisting in the roll-out of new product lines or promotional campaigns.
• Contributing to store layout and merchandising updates.

ASSUMPTION: Sample projects underscore opportunities for engagement in operational enhancements beyond routine tasks.

❓ Key Questions to Ask During Interview

• What training opportunities are available for new hires?
• How is performance typically measured and rewarded?
• Can you describe a typical day in this role?
• What are the key challenges your team is facing at the moment?
• How does this role contribute to the broader company goals?

ASSUMPTION: These questions are designed to gauge alignment with company priorities and assess the potential for personal growth within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume highlighting relevant skills and experience.
• Be ready for potential assessments during the interview process.
• Ensure availability to discuss your candidacy during weekdays.
• Follow up with the hiring manager or recruiter post-interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.