Customer Service Rep(04793) - 3007 N 5th Hwy

📌 Core Information

🔹 Job Title: Customer Service Rep(04793) - 3007 N 5th Hwy

🔹 Company: Domino's

🔹 Location: Reading, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all store equipment effectively and safely
• Stocking and organizing ingredients from delivery to storage
• Preparing products as per customer's orders
• Receiving and processing telephone orders efficiently

ASSUMPTION: The candidate must be prepared for physically demanding tasks and fast-paced work due to the nature of the role in handling equipment and processing orders.

📋 Key Responsibilities

✅ Operate all equipment proficiently.

✅ Stock ingredients in designated areas.

✅ Prepare food products according to Domino's standards.

✅ Receive and accurately process telephone orders.

✅ Conduct inventory checks and maintain records.

✅ Clean and maintain equipment and facilities.

✅ Make accurate mathematical calculations for monetary changes.

✅ Utilize verbal and written skills for order processing.

ASSUMPTION: Responsibilities include both customer interaction and back-of-house activities, emphasizing the importance of versatility in this role.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or a similar field

Required Skills:

• Basic mathematical proficiency
• Strong verbal and written communication skills
• Effective telephone communication abilities

Preferred Skills:

• Previous experience in a similar role
• Familiarity with Domino’s products and services

ASSUMPTION: Essential skills include basic arithmetic and multitasking abilities, suggesting candidates should be comfortable with routine and repetitive tasks.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service roles in this industry range from $25,000 to $35,000 annually.

Benefits:

• Employee discounts
• Opportunities for advancement
• Flexible scheduling options

Working Hours: 40 hours per week with potential variations based on store needs

ASSUMPTION: The role provides standard benefits typical of retail positions, focusing on flexibility and employee growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focused on pizza delivery

Company Size: 10,001+ employees, providing ample networking and growth opportunities

Founded: Established in 1960, Domino's has a long-standing reputation in the food service industry.

Company Description:

• A globally recognized brand in pizza delivery
• Known for integrating technology in service delivery
• Emphasizes a fun and innovative work environment

Company Specialties:

• Pizza and sandwich offerings
• Innovative marketing and technology initiatives
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large corporation, Domino's provides structured career development programs.

📊 Role Analysis

Career Level: Entry-level, suitable for candidates seeking their first job or transition into retail/service industries

Reporting Structure: Typically reports to the Store Manager or Assistant Manager

Work Arrangement: On-site; hands-on physical presence required for task execution

Growth Opportunities:

• Potential for promotion to supervisory roles
• Skill development programs
• Cross-training opportunities within the store

ASSUMPTION: Employees have opportunities for career advancement and skill enhancements based on performance.

🌍 Location & Work Environment

Office Type: Retail store environment with direct customer interaction

Office Location(s): 3007 N 5th Hwy, Reading, PA

Geographic Context:

• Part of a vibrant local community
• Accessible by local transport routes
• Nearby other retail and service outlets

Work Schedule: Flexible with standard shifts; includes weekends and holidays

ASSUMPTION: The work environment is fast-paced, requiring adaptability to varied shift patterns.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screen with HR
• In-person interview with store management team

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Attention to detail and reliability

Application Tips:

• Demonstrate enthusiasm for the role and the brand
• Showcase any relevant experience or skills
• Be prepared to discuss availability and flexibility

ATS Keywords: Customer Service, Order Processing, Communication Skills, Equipment Operation

ASSUMPTION: The recruitment process is streamlined to efficiently identify candidates with strong service orientation.

🛠️ Tools & Technologies

• Point-of-sale systems
• Telephone systems
• Computer-based order processing tools

ASSUMPTION: Candidates should be familiar with basic digital interfaces and systems related to order processing.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service
• Innovation in technology and operations
• Teamwork and a sense of belonging

Work Style:

• Friendly and customer-focused approach
• Efficiency in a fast-paced environment
• Adaptability to changing tasks and priorities

Self-Assessment Questions:

• Can I handle a fast-paced work setting?
• Do I have good communication skills?
• Am I able to work flexible hours?

ASSUMPTION: The role requires a highly adaptable and customer-oriented individual who thrives in dynamic environments.

⚠️ Potential Challenges

• High demand periods leading to increased workload
• Maintaining accuracy under pressure
• Handling challenging customer interactions professionally
• Balancing diverse tasks simultaneously

ASSUMPTION: Candidates should be prepared for intensive work periods, especially during peak hours and holiday seasons.

📈 Similar Roles Comparison

• Similar roles may offer varying degrees of responsibility and customer interaction
• Related positions might include retail sales positions
• Other food service roles may differ in product knowledge requirements

ASSUMPTION: This role can serve as a stepping-stone within the service industry, sharing broad similarities with other customer-facing positions.

📝 Sample Projects

• Assisting in holiday promotional activities
• Participating in inventory management projects
• Contributing to customer feedback initiatives

ASSUMPTION: Employees may engage in ad-hoc projects that contribute to personal and professional growth.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this role?
• How does the company handle high demand periods?
• What opportunities exist for career advancement?
• What is the training process like for new employees?
• How is success measured for this position?

ASSUMPTION: These questions can help clarify role expectations and growth potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills and experience
• Tailor your cover letter to express your interest in Domino’s and the customer service role
• Be prepared for a potential phone screening
• Research the company and practice common interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.