Customer Service Rep(04828) - 142 W Germantown Pike B

📌 Core Information

🔹 Job Title: Customer Service Rep (04828) - 142 W Germantown Pike B

🔹 Company: Domino's

🔹 Location: Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating and maintaining various equipment within the facility
• Handling and stocking ingredients and inventory management
• Receiving and processing telephone orders efficiently
• Performing basic mathematical calculations and making accurate monetary change

ASSUMPTION: The role requires multitasking between order processing and equipment operation, indicating a fast-paced environment typical of a customer service position in a company like Domino's.

📋 Key Responsibilities

✅ Operate all equipment and ensure it functions correctly

✅ Stock ingredients from the delivery area to appropriate storage locations

✅ Process telephone orders efficiently and accurately

✅ Ensure cleanliness of the facility and equipment daily

✅ Compile and complete inventory paperwork

ASSUMPTION: Responsibilities are designed to support both front-end customer service and back-end operational tasks to maintain smooth workflow.

🎯 Required Qualifications

Education: Not specified, likely open to high school graduates or equivalent

Experience: 0-2 years in a similar customer service setting

Required Skills:

• Basic mathematical skills (addition, subtraction, multiplication, division)
• Strong verbal and written communication
• Proficient use of a computer keyboard or touch screen

Preferred Skills:

• Familiarity with point-of-sale systems
• Experience in a food service environment

ASSUMPTION: Skills are tailored to ensure effective customer interactions and proficient handling of orders.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level hourly wage in industry context

Benefits:

• Standard company benefits like health insurance
• Discounts on food purchases
• Paid time off

Working Hours: 40 hours per week, likely including weekends and evenings

ASSUMPTION: Benefits and compensation are structured to align with typical restaurant industry standards, focusing on hourly wage and employee discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a fast-paced sector emphasizing customer satisfaction

Company Size: Over 10,001 employees, providing a large network and growth opportunities

Founded: 1960, with a rich history of innovation in the fast-food industry

Company Description:

• Global presence with a commitment to quality and innovation in food delivery
• Diverse product line including pizza, sandwiches, and technological advancements
• Strong community and franchise network

Company Specialties:

• Pizza
• Marketing
• Technology and digital innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's strong market position and innovation focus provide stable employment with potential career advancement through various roles.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals new to the workforce or transitioning careers

Reporting Structure: Likely reports to a shift manager or store manager

Work Arrangement: On-site role ensuring interaction with customers and team collaboration

Growth Opportunities:

• Potential progression to shift leader or assistant manager roles
• Skill development in customer service and operations
• Opportunity to work in different company locations

ASSUMPTION: The role offers a foundation for career growth within the quick-service restaurant industry, facilitating upward mobility for committed employees.

🌍 Location & Work Environment

Office Type: Restaurant/store environment conducive to hands-on, customer-facing roles

Office Location(s): 142 W Germantown Pike B, Pennsylvania

Geographic Context:

• Located within a community-friendly area with potential customer traffic
• Accessible by local transport
• Presence of a supportive team environment

Work Schedule: Flexible, often involving shifts during evenings and weekends

ASSUMPTION: The work environment at Domino's stores is dynamic and centered on direct interaction, fostering customer relations and teamwork.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service skills
• Problem-solving ability
• Ability to multitask in a fast-paced environment

Application Tips:

• Emphasize customer service experience
• Highlight ability to learn new technologies quickly
• Demonstrate enthusiasm for the role and company

ATS Keywords: Customer Service, Order Processing, Inventory Management, Equipment Operation

ASSUMPTION: Application processes and key assessments align with typical customer-focused roles requiring communication and multitasking skills.

🛠️ Tools & Technologies

• Point-of-sale systems
• Inventory management software
• Basic office equipment (phone, computer touch screen)

ASSUMPTION: Tools are standard in the fast-food industry, aiding in efficient handling and processing of customer orders.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence
• Innovation and progress
• Customer-first approach

Work Style:

• Proactive and energetic
• Team-oriented
• Adaptable to fast-paced environments

Self-Assessment Questions:

• Am I comfortable working in a fast-paced, customer-driven environment?
• Do I enjoy multitasking and taking on a variety of tasks daily?
• Am I willing to work flexible hours, including weekends?

ASSUMPTION: Employees who thrive in dynamic, customer-focused environments are likely to find a good fit with Domino's culture.

⚠️ Potential Challenges

• Handling high volume of orders during peak times
• Maintaining cleanliness and order while multitasking
• Ensuring customer satisfaction in diverse scenarios
• Adapting to new technologies and systems quickly

ASSUMPTION: Challenges are common in food service roles requiring resilience and quick adaptation.

📈 Similar Roles Comparison

• Similar to roles in other quick-service restaurants, with a mix of customer service and operational tasks
• Comparable to retail cashier positions requiring customer interaction
• Opportunities for skill acquisition similar to entry-level hospitality industry roles

ASSUMPTION: Many roles at Domino's will share common traits with other fast-paced service industry roles, providing transferable skills.

📝 Sample Projects

• Managing a rush hour shift efficiently and maintaining order accuracy
• Initiating a store cleanliness and organization project
• Implementing process improvements for inventory storage

ASSUMPTION: Projects assumed are based on typical customer service and operational improvement initiatives within a dynamic store environment.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by your team here?
• How does Domino's support ongoing employee training and development?
• Can you describe a typical day in this role?
• How are performance and success measured in this position?
• What growth opportunities are available for someone in this role?

ASSUMPTION: Asking relevant questions during an interview can help candidates determine if they align with the company's goals and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume, emphasizing relevant customer service experience
• Look out for an initial phone screening
• Practice responses for potential interview questions
• Follow up with thank-you notes post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.