Customer Service Rep(04858) - 11-C Old Baltimore Pike

📌 Core Information

🔹 Job Title: Customer Service Rep(04858) - 11-C Old Baltimore Pike

🔹 Company: Domino's

🔹 Location: Avondale, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating equipment efficiently and safely
• Stocking and organizing ingredients for seamless workflow
• Preparing and processing product orders accurately
• Maintaining cleanliness standards in the facility

ASSUMPTION: This job will involve a fast-paced environment requiring multi-tasking skills to handle both order processing and facility maintenance.

📋 Key Responsibilities

✅ Operate all necessary equipment

✅ Stock ingredients from the delivery area to storage and work areas

✅ Prepare products as per company standards

✅ Receive and process telephone orders with excellent customer service

✅ Maintain cleanliness of equipment and facility

✅ Take inventory and complete required paperwork

✅ Use mathematical skills for accurate monetary exchanges

ASSUMPTION: Responsibilities extend beyond customer service to include inventory management and operational tasks.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: 0-2 years in customer service or a related field

Required Skills:

• Basic mathematical skills for handling payments
• Strong verbal and written communication skills
• Attention to detail with ability to follow instructions accurately

Preferred Skills:

• Experience with point-of-sale systems
• Previous experience in a food service or retail environment

ASSUMPTION: The role requires strong customer service skills; previous experience in a similar environment would be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified, average industry salary for entry-level customer service roles is approximately $25,000 to $35,000 annually.

Benefits:

• Employee discount on products
• Opportunity for growth within the company
• Training and development programs

Working Hours: 40 hours per week, with some flexibility for shifts

ASSUMPTION: Benefits may vary based on full-time/part-time status, and salary details are typically revealed during the interview process.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry specializing in quick-service pizza delivery with a strong global presence.

Company Size: 10,001+ employees; indicates a stable but large corporate environment with significant resources.

Founded: 1960

Company Description:

• A leader in the pizza delivery market with technological innovations
• Global reach with approximately 17,100 stores in over 90 markets worldwide
• Focuses on modernizing service with apps for seamless customer experiences

Company Specialties:

• Pizza and Sandwiches
• Digital and Marketing Technologies
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's places emphasis on technological advancements and customer satisfaction as core aspects of their brand.

📊 Role Analysis

Career Level: Entry-level with potential advancement opportunities based on performance

Reporting Structure: Typically reports to a store manager or assistant store manager

Work Arrangement: Predominantly on-site work with structured shifts

Growth Opportunities:

• Promotion to supervisory roles
• Skill development in customer service and operations
• Potential for cross-departmental training

ASSUMPTION: Entry-level positions often provide a training ground for more advanced roles within the company.

🌍 Location & Work Environment

Office Type: Retail store environment focused on quick-service delivery

Office Location(s): 11-C Old Baltimore Pike, Avondale, Pennsylvania

Geographic Context:

• Located in a small town with notable community engagement
• Proximity to major urban areas like Philadelphia
• A community-focused work environment

Work Schedule: Flexible scheduling with potential for evening and weekend shifts

ASSUMPTION: The location suggests a close-knit team environment with established customer relationships.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Problem-solving abilities

Application Tips:

• Highlight customer service experience
• Demonstrate flexibility and willingness to learn
• Prepare examples of handling difficult customer situations

ATS Keywords: Customer Service, Inventory Management, Order Processing, Teamwork, Communication Skills

ASSUMPTION: Emphasizing previous customer service experience and a positive attitude will be beneficial.

🛠️ Tools & Technologies

• Point-of-sale systems
• Telephone systems for order processing
• Inventory management software

ASSUMPTION: Familiarity with basic computer operations is essential, further training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Innovation and technology-driven solutions
• Commitment to customer service excellence
• Community engagement and responsible operations

Work Style:

• Fast-paced and dynamic work environment
• Team-oriented tasks with individual responsibilities
• Cohesive and collaborative team culture

Self-Assessment Questions:

• Do I enjoy working in a customer-facing environment?
• Am I capable of handling multiple tasks simultaneously?
• Do I thrive in fast-paced settings?

ASSUMPTION: Prospective candidates should be team players who can adapt to rapidly changing needs.

⚠️ Potential Challenges

• Handling high volumes of orders during peak times
• Maintaining product quality under pressure
• Balancing multiple customer interactions simultaneously
• Adapting to changes in customer demands or product offerings

ASSUMPTION: Candidates should be prepared for a lively and demanding working atmosphere.

📈 Similar Roles Comparison

• Comparable to retail cashier roles in customer service scope
• Operational duties similar to roles in fast-food chains
• Requires skills common in call center positions

ASSUMPTION: Comparing across industries reinforces the diversity of skills needed in this role.

📝 Sample Projects

• Developing customer loyalty strategies
• Implementing an efficient stock rotation system
• Designing a streamlined order processing workflow

ASSUMPTION: Practical projects may involve both independent initiative and collaborative efforts to improve service.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does the team handle peak times?
• What growth opportunities are available in this position?
• How is success measured in this role?
• What training strategies are used for new employees?

ASSUMPTION: Understanding expectations and challenges will provide clarity on the role's demands.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume and cover letter highlighting relevant experience
• Be ready to discuss availability and preferred shifts
• Anticipate questions about handling customer scenarios
• Follow up if not contacted within a week of application submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.