Customer Service Rep(04861) - 1200 Market St

📌 Core Information

🔹 Job Title: Customer Service Rep (04861) - 1200 Market St

🔹 Company: Domino's

🔹 Location: Lemoyne, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a fast-paced environment
• Responsibility for processing orders over the phone and in-person
• Handling cash transactions accurately and efficiently
• Ensuring compliance with hygiene and food safety standards

ASSUMPTION: The role primarily involves customer interaction and requires flexibility in working hours, likely covering evenings and weekends.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude

✅ Taking orders over the phone and in person

✅ Handling cash and maintaining accurate records

✅ Upselling and promoting products to customers

✅ Preparing high-quality pizzas and managing portions

✅ Ensuring adherence to hygiene and food safety regulations

✅ Performing general cleaning duties and equipment maintenance

ASSUMPTION: Responsibilities are designed to support both the service and operational needs of the store, enhancing customer satisfaction.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of relevant experience

Required Skills:

• Strong communication skills
• Ability to handle cash and make correct monetary change
• Excellent customer service skills
• Basic mathematical skills

Preferred Skills:

• Experience in a food service environment
• Familiarity with point-of-sale systems

ASSUMPTION: Entry-level position suitable for individuals looking to start a career in customer service or the food industry.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• On-the-job training and support
• Opportunities for advancement within the company
• Employee discounts on food

Working Hours: Approximately 40 hours per week, with potential for flexible scheduling

ASSUMPTION: Compensation will likely be competitive for entry-level positions, with potential bonuses or performance incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery

Company Size: 10,001+ employees, providing a wide network and potential opportunities for internal growth

Founded: 1960

Company Description:

• Innovative franchise and corporate team known for technology and delicious menu items
• A global presence with approximately 17,100 stores in 90+ markets
• Commitment to quality service and community engagement

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's large-scale operations and innovation make it an attractive workplace for those interested in the food and service industry.

📊 Role Analysis

Career Level: Entry-level, providing foundational experience in customer service and food service industries

Reporting Structure: Reports to store management team

Work Arrangement: On-site, inside a dynamic and customer-centric environment

Growth Opportunities:

• Potential to advance to supervisory or management roles
• Opportunity to develop skills in customer service and operations
• Access to internal promotions within the company

ASSUMPTION: The role is structured to provide career progression, encouraging internal growth paths from CSR to management.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Lemoyne, Pennsylvania

Geographic Context:

• Located in a vibrant community with access to local amenities
• Easily accessible with public transport options
• Part of a network of stores, allowing for regional opportunities

Work Schedule: Includes evenings and weekends, based on store hours.

ASSUMPTION: The work environment is busy, catering to local customer needs and supporting team collaboration.

💼 Interview & Application Insights

Typical Process:

• Application submission via online portal or in-person
• Initial phone screening or interview
• In-person or virtual interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to handle cash responsibly
• Adaptability and problem-solving capabilities

Application Tips:

• Highlight any previous customer service or food industry experience
• Demonstrate your communication and teamwork skills
• Be punctual and dressed appropriately for interviews

ATS Keywords: Customer Service, Cash Handling, Food Preparation, Hygiene, Communication, Teamwork

ASSUMPTION: The application process emphasizes service-oriented skills and reliability, with likely multiple rounds to assess suitability.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order processing software
• Basic kitchen equipment

ASSUMPTION: Familiarity with technology used in the retail and food service industry will be beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and continuous improvement
• Teamwork and mutual respect

Work Style:

• Fast-paced and customer-focused environment
• Encourages teamwork and individual reliability
• Adaptable to varying workloads and peak hours

Self-Assessment Questions:

• Do you enjoy interacting with people and providing excellent service?
• Are you able to multitask and prioritize in a busy environment?
• Can you work flexible hours, including evenings and weekends?

ASSUMPTION: A passion for customer service and teamwork is critical for cultural fit within Domino’s.

⚠️ Potential Challenges

• Managing responsibilities during peak hours
• Ensuring accuracy in cash handling and order processing
• Maintaining compliance with health and safety regulations
• Adapting to shifts in customer demand and store activity

ASSUMPTION: Job challenges revolve around operational efficiency and customer satisfaction in a dynamic environment.

📈 Similar Roles Comparison

• More customer interaction compared to a kitchen-only role
• Requires multitasking skills similar to roles in hospitality
• Growth potential within a large franchise system

ASSUMPTION: Comparable to other entry-level service roles, but with specific emphasis on interpersonal skills and sales.

📝 Sample Projects

• Handling a busy evening shift independently
• Training new team members on customer service policies
• Participating in a promotional campaign to boost sales

ASSUMPTION: Projects focus on team collaboration and individual performance enhancement.

❓ Key Questions to Ask During Interview

• What does a typical shift look like for a Customer Service Rep?
• How does the training process support new team members?
• What are the most important qualities for success in this role?
• What opportunities for advancement are available?
• How does Domino's handle peak times or rush periods?

ASSUMPTION: Key questions should address expectations, training, and career growth within the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a summary of relevant work experience and skills
• Be ready for a possible phone screening
• Practice common customer service scenarios for interviews
• Follow up with a thank-you note after interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.