Customer Service Rep(04862) - 200 S. Spring Garden St

📌 Core Information

🔹 Job Title: Customer Service Rep(04862) - 200 S. Spring Garden St

🔹 Company: Domino's

🔹 Location: Carlisle, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service both in person and over the phone
• Handling cash transactions accurately
• Ensuring food safety and hygiene standards are maintained
• Operating the pizza-making equipment efficiently

ASSUMPTION: The job may involve multitasking due to the fast-paced environment as inferred from industry practices in customer service roles.

📋 Key Responsibilities

✅ Demonstrating a friendly, positive attitude

✅ Taking orders over the phone and in person

✅ Dealing with customer concerns

✅ Cash handling and balancing registers

✅ Upselling products to enhance sales

✅ Making high-quality pizzas

✅ Ensuring food and portion control

✅ General cleaning duties

ASSUMPTION: Employees are expected to work as a team to maximize efficiency, based on common industry standards in food service operations.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Entry-level, experience in customer service is a plus

Required Skills:

• Strong communication skills
• Basic math skills for cash handling
• Physical stamina for prolonged periods of standing

Preferred Skills:

• Previous experience in food preparation
• Proficiency in upselling techniques

ASSUMPTION: Candidates with any level of customer service experience will be prioritized for interview opportunities, which is typical in this role.

💰 Compensation & Benefits

Salary Range: Typically ranges from $10 to $15 per hour within the industry

Benefits:

• Staff meals
• Flexible work schedules
• Opportunities for advancement

Working Hours: Up to 40 hours per week, with flexibility for varying shifts

ASSUMPTION: Benefits are assumed based on industry norms, as specific details were not provided in the raw listing.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - one of the most dynamic sectors focused on customer satisfaction

Company Size: 10,001+ employees, indicating a well-established corporate structure with opportunities for career growth

Founded: 1960

Company Description:

• Global presence with over 17,100 stores worldwide
• Known for innovation in technology and product offerings
• Focused on maintaining a fun and inclusive company culture

Company Specialties:

• Pizza and sandwiches
• Digital ordering and technology
• Marketing and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company promotes a culture of fun and innovation, which promotes employee satisfaction and retention, based on company description.

📊 Role Analysis

Career Level: Entry-level with potential for growth within the company

Reporting Structure: Reports to the store manager or shift supervisor

Work Arrangement: Full-time, on-location at the specific Domino's outlet

Growth Opportunities:

• Promotion to supervisory roles
• Opportunities to become a franchise owner
• Cross-training in different aspects of store operations

ASSUMPTION: Growth opportunities exist based on employee performance and store requirements, aligning with Domino's known practice of promoting from within.

🌍 Location & Work Environment

Office Type: Retail store environment at a Domino's franchise outlet

Office Location(s): 200 S. Spring Garden St, Carlisle, Pennsylvania, United States

Geographic Context:

• Located in a community-centric area
• Near educational institutions, potentially providing part-time work opportunities for students
• Accessible by public transportation

Work Schedule: Includes regular evenings and weekends, typical of the food service industry

ASSUMPTION: The work environment is expected to be fast-paced and interactive, typical in customer service roles in a retail setting.

💼 Interview & Application Insights

Typical Process:

• Application submission online or in-store
• Initial phone screening
• In-person interview at the store location

Key Assessment Areas:

• Customer service aptitude
• Ability to handle stressful situations
• Teamwork and coordination skills

Application Tips:

• Highlight customer service experience, even if informal
• Be prepared to discuss how you handle customer complaints
• Demonstrate enthusiasm for working in a fast-paced environment

ATS Keywords: Customer service, cash handling, food safety, teamwork

ASSUMPTION: The application process is assumed to involve a straightforward three-step selection typically applied by Domino's as part of its hiring process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• In-house pizza-making equipment like ovens and dough rollers
• Order management software

ASSUMPTION: Tools and technologies mentioned are industry-standard for a Domino’s customer service environment.

👔 Cultural Fit Considerations

Company Values:

• Fun and engagement in the workplace
• Customer-first mindset
• Encouragement of innovation and creativity

Work Style:

• Collaborative team environment
• Adaptability to shifts and peak hours
• Proactive in problem-solving

Self-Assessment Questions:

• Do I enjoy interacting with people and facing new challenges?
• Am I able to maintain composure under pressure?
• Can I work evenings and weekends as required?

ASSUMPTION: Cultural fit considerations are inferred from company values and industry practices.

⚠️ Potential Challenges

• Handling peak hours with high customer volume
• Working in sometimes uncomfortable temperatures
• Adhering to strict quality and hygiene standards
• Navigating the balance of multitasking for efficiency

ASSUMPTION: Challenges are based on typical operational environments in fast-paced food service industries.

📈 Similar Roles Comparison

• Customer Service Representative at fast-food chains
• Cashier positions in quick-service restaurants
• Barista roles in coffee shops

ASSUMPTION: Role comparisons are based on skill overlaps and common responsibilities in the customer service domain.

📝 Sample Projects

• Organizing a pizza-making contest in-store
• Developing a customer satisfaction survey
• Participating in a regional marketing campaign rollout

ASSUMPTION: These project examples illustrate potential initiatives a proactive employee might undertake in a customer service setting.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep?
• How do successful team members usually progress in their careers here?
• What training programs are available for new employees?
• How does Domino's measure customer satisfaction and performance?
• Can you share some examples of challenges faced in this role?

ASSUMPTION: Questions are crafted to extract valuable information about role specifics and company culture, essential for candidate alignment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening by understanding the role's core duties
• Be ready with examples highlighting your customer service experience
• Research Domino's corporate culture and current market position
• Follow up after the interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.