Customer Service Rep(04868) - 319 S Cedar Crest Blvd

📌 Core Information

🔹 Job Title: Customer Service Rep(04868) - 319 S Cedar Crest Blvd

🔹 Company: Domino's

🔹 Location: Allentown, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling operational equipment
• Managing inventory and stock
• Processing telephone orders
• Maintaining cleanliness and equipment upkeep

ASSUMPTION: The role places a strong emphasis on physical tasks and customer interactions, based on the necessity for motor coordination and verbal communication skills.

📋 Key Responsibilities

✅ Operate all equipment used in the store

✅ Stock ingredients in appropriate areas

✅ Prepare and assemble food products

✅ Receive and process inbound telephone orders

✅ Conduct inventory counts and manage related paperwork

✅ Ensure daily cleaning and maintenance of facilities

✅ Manage payment transactions accurately and efficiently

ASSUMPTION: These tasks are consistently performed to maintain operational efficiency and customer service excellence.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role is beneficial

Required Skills:

• Basic mathematical proficiency for monetary transactions
• Strong verbal and written communication skills
• Experience with computer keyboards or touch screens
• Ability to follow written instructions accurately

Preferred Skills:

• Previous experience in a customer service environment
• Familiarity with inventory management systems

ASSUMPTION: The need for computer skills suggests a possibility of using specific order processing software, although not explicitly stated.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Employee discount on meals
• Potential for flexible scheduling
• Possibility for advancement opportunities within the company

Working Hours: This is a full-time position, expected at 40 hours per week

ASSUMPTION: Benefits might include standard employment benefits such as meal discounts and could potentially cover health-related benefits at a larger corporate level.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large-scale operation

Founded: 1960

Company Description:

• Innovative franchise and corporate team members
• Focus on being a leader in every neighborhood
• Commitment to technology and customer satisfaction

Company Specialties:

• Pizza
• Sandwiches
• Technology and Digital Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is leveraging technology to improve customer experience, which aligns with its specialties in digital advancements.

📊 Role Analysis

Career Level: Entry-level, suitable for beginners in customer service

Reporting Structure: Typically reports to store manager or team lead

Work Arrangement: Full-time, on-site role

Growth Opportunities:

• Potential upward mobility within the store hierarchy
• Opportunities to specialize in operational management
• Exposure to advanced technology systems used by the company

ASSUMPTION: Entry-level roles often allow individuals to develop a foundational understanding of the business operations, eventually leading to wider career opportunities.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 319 S Cedar Crest Blvd, Allentown, PA

Geographic Context:

• Located in a suburban area with access to local clientele
• Opportunities for community engagement
• Access to public transportation and major roads

Work Schedule: Flexible scheduling, with shifts likely during normal business hours

ASSUMPTION: Based on the on-site nature, the role will likely involve a rotating shift with some weekend or holiday work expected.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through online platform
• Shortlisted candidates contact for a phone screening
• In-person interview at the store location

Key Assessment Areas:

• Customer interaction skills
• Ability to manage multiple tasks simultaneously
• Adaptability to fast-paced environments

Application Tips:

• Highlight prior customer service experience
• Showcase ability to work efficiently in team settings
• Prepare to discuss handling of difficult customer scenarios

ATS Keywords: Customer Service, Order Processing, Inventory, Communication, Mathematical Skills

ASSUMPTION: Interviews will likely focus on situational judgment to assess real-time decision making and service skills.

🛠️ Tools & Technologies

• POS Systems for order entry
• Basic kitchen equipment for food preparation
• Inventory management software

ASSUMPTION: Considering the company’s size and specialization in technology, advanced POS systems may be in use.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and technology advancement
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic work environment
• Emphasis on teamwork and communication
• Strong customer focus

Self-Assessment Questions:

• Can you handle a fast-paced environment?
• Are you comfortable with face-to-face customer interactions?
• How do you prioritize tasks under pressure?

ASSUMPTION: Cultural fit is critical given the high interaction and teamwork aspects of the role.

⚠️ Potential Challenges

• High-pressure situations due to customer demands
• Balancing multiple tasks simultaneously
• Handling difficult customers effectively
• Maintaining focus during busy dining periods

ASSUMPTION: The challenges are typical for customer-facing roles especially in a high turnover sector like food and hospitality.

📈 Similar Roles Comparison

• Other food service roles may offer fewer technological tools
• Competitors may provide different promotional opportunities
• Role at Domino's emphasizes teamwork with technological backing

ASSUMPTION: Dual focus on technology and food service enhances the customer service representative role at Domino's compared to competitors.

📝 Sample Projects

• Streamlining inventory processes to enhance efficiency
• Developing skill-based training modules for new hires
• Implementing a customer feedback loop to improve service quality

ASSUMPTION: Sample projects could focus on continuous improvement and efficiency within store operations.

❓ Key Questions to Ask During Interview

• What are the store's peak hours, and how is staffing managed during those times?
• What opportunities exist for career advancement within Domino’s?
• How does the company incorporate technology to aid in customer service?
• Can you describe the training process for new employees?
• What qualities does Domino’s value most in its customer service team?

ASSUMPTION: Knowing peak operational hours and advancement opportunities can provide clarity on expectations and potential growth paths.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare an updated resume highlighting relevant experience
• Be ready for a potential phone screening
• Research the company to ask informed questions
• Expect to discuss examples of past customer service experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.