Customer Service Rep(04872) - 63 Lewis Rd.

📌 Core Information

🔹 Job Title: Customer Service Rep (04872) - 63 Lewis Rd.

🔹 Company: Domino's

🔹 Location: Royersford, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all equipment necessary for daily operations
• Receiving and processing telephone orders efficiently
• Maintaining inventory and completing associated paperwork
• Keeping the work environment clean and organized

ASSUMPTION: The role involves hands-on work with both customers and equipment, requiring dexterity, quick thinking, and effective communication skills in a fast-paced retail environment.

📋 Key Responsibilities

✅ Operate all machinery and equipment required for product preparation

✅ Stock ingredients from the delivery area to storage and work areas

✅ Prepare food products and ensure quality standards

✅ Receive and efficiently process telephone orders

✅ Manage inventory, including taking stock and completing paperwork

✅ Clean equipment and facilities regularly

✅ Handle monetary transactions accurately and provide change

✅ Use computer systems for order entry and management

✅ Communicate effectively with customers and co-workers

ASSUMPTION: This position likely requires working in shifts, managing varied tasks, and interacting with a diverse customer base.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or related role

Required Skills:

• Basic mathematical skills for transactions
• Excellent verbal and written communication
• Capability to multitask and manage time effectively

Preferred Skills:

• Experience with point-of-sale systems
• Familiarity with food service industry standards

ASSUMPTION: The position likely prefers candidates who can quickly adapt to using specialized equipment and technology typical in a food service setting.

💰 Compensation & Benefits

Salary Range: Not specified; industry average for entry-level retail/food service roles is expected

Benefits:

• Employee discounts
• Flexible work schedule
• Opportunities for career advancement within the company

Working Hours: Full-time, 40 hours per week with potential shift work

ASSUMPTION: Compensation is expected to be competitive within the market for entry-level roles, with standard benefits for food service positions including discounts and flexible schedules.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, primarily focused on pizza delivery and related food services

Company Size: Over 10,001 employees globally, indicating broad career opportunities and a robust support system

Founded: 1960

Company Description:

• Innovative and fun working environment
• Focuses on technology and product innovation
• Strong community engagement and customer dedication

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Data Analytics and Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and employee satisfaction is likely reflected in the company culture, promoting creativity, inclusivity, and growth.

📊 Role Analysis

Career Level: Entry-level position suitable for early-career professionals or recent graduates

Reporting Structure: Typically reports to a shift manager or store manager

Work Arrangement: On-site at the Royersford location

Growth Opportunities:

• Internal promotions to supervisory roles
• Exposure to various operational areas within the store
• Career progression within a large international company

ASSUMPTION: Entry-level roles offer foundational experience in customer service and operations, which can be leveraged for growth within Domino's or the broader industry.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): 63 Lewis Rd, Royersford, Pennsylvania

Geographic Context:

• Easily accessible by local transit or personal transportation
• Located within a suburban area
• Surrounded by commercial activities and community centers

Work Schedule: Flexible, often includes evenings and weekends

ASSUMPTION: This environment is best suited for those who enjoy engaging face-to-face with customers and thrive in a busy and dynamic atmosphere.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service aptitude
• Communication and interpersonal skills
• Technical capability in basic equipment operations

Application Tips:

• Highlight previous customer service experience
• Demonstrate teamwork skills
• Emphasize flexibility in work hours

ATS Keywords: Customer Service, Telephone Orders, Inventory Management, Communication Skills

ASSUMPTION: The application process is straightforward, focusing on assessing candidates' fit between operational needs and customer interaction skills.

🛠️ Tools & Technologies

• Point-of-sale systems
• Inventory management software
• Telephone ordering systems

ASSUMPTION: Familiarity with basic retail or restaurant technology will be advantageous for swiftly adapting to required tasks.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Team collaboration
• Continuous improvement

Work Style:

• Fast-paced and customer-focused
• Hands-on and multitasking-oriented
• Flexible and adaptive to shifting priorities

Self-Assessment Questions:

• Do you enjoy working directly with customers?
• Can you efficiently handle multiple tasks at once?
• Are you comfortable using new technologies?

ASSUMPTION: A successful candidate will likely enjoy an active, customer-centered environment and be motivated by team collaboration and personal growth.

⚠️ Potential Challenges

• High-paced work environment
• Managing customer expectations during peak hours
• Maintaining product quality and service speed
• Balancing inventory management with service duties

ASSUMPTION: The role demands resilience and adaptability, especially during busy periods requiring efficient time management.

📈 Similar Roles Comparison

• Similar customer service positions in retail or food service
• Comparable roles require multitasking and customer interaction
• Focus on entry-level candidates with potential for growth

ASSUMPTION: Understanding similar roles will help applicants position themselves effectively and highlight relevant skills and experiences.

📝 Sample Projects

• Implementing a new inventory process to enhance efficiency
• Participating in customer satisfaction initiatives
• Collaborating on marketing promotions within the store

ASSUMPTION: Interacting with various store functions provides learning opportunities that contribute to personal and professional growth.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this position?
• How does Domino's support career growth and development?
• What are the key challenges for this role?
• How is performance evaluated, and feedback provided?
• What sort of on-the-job training is provided?

ASSUMPTION: These questions seek to uncover insights about the role's demands, support systems, and opportunities for career advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Include a cover letter emphasizing flexibility and teamwork
• Be ready for a potential phone screening
• Schedule availability for an in-person or virtual interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.