📌 Core Information
🔹 Job Title: Customer Service Rep (04918) - 15990 E. Hwy 40
🔹 Company: Domino's
🔹 Location: Silver Springs Shores, Florida, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing exemplary customer service to enhance customer satisfaction
- Taking and processing customer orders effectively
- Maintaining store cleanliness and following operational protocols
- Opportunity for career advancement and growth within the company
ASSUMPTION: The role involves significant customer interaction, which requires a friendly and dynamic approach to meet company standards.
📋 Key Responsibilities
✅ Operate all equipment efficiently and safely
✅ Stock ingredients from delivery areas to storage, work area, and walk-in cooler
✅ Prepare and process customer orders accurately
✅ Conduct inventory checks and handle associated paperwork
✅ Clean equipment and store facility regularly
ASSUMPTION: Responsibilities likely include collaborating with team members to ensure smooth operation during peak hours.
🎯 Required Qualifications
Education: Not specified; minimum age requirement of 16 years
Experience: 0-2 years of relevant experience in customer service or similar roles
Required Skills:
- Basic math skills with accuracy in cash handling
- Effective verbal and written communication
- Strong interpersonal and teamwork abilities
Preferred Skills:
- Previous experience in customer service or retail environments
- Familiarity with operating standard point-of-sale systems
ASSUMPTION: The role demands robust organizational skills and the ability to handle multiple tasks in a fast-paced setting.
💰 Compensation & Benefits
Salary Range: Not specified; typically aligns with entry-level customer service positions within the fast-food industry
Benefits:
- Flexible work schedule that accommodates personal commitments
- Opportunities for career advancement within Domino's
- Employee discounts on in-store purchases
Working Hours: Full-time, 40 hours per week with options for part-time
ASSUMPTION: Compensation likely includes base pay with opportunities for tips and bonuses.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, specifically in fast-food and pizza delivery
Company Size: 10,001+ employees, offering stability and career growth opportunities
Founded: 1960
Company Description:
- Renowned as a global leader in pizza delivery with a wide-reaching market presence
- Emphasis on innovation in digital ordering and customer service
- Values a dynamic workplace with a focus on professional growth and enjoyment
Company Specialties:
- Pizza and Sandwiches
- Marketing and Technology
- Data Analytics and Advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: The company culture is centered around teamwork and innovation, supporting its mission to remain the leader in pizza delivery.
📊 Role Analysis
Career Level: Entry-level, suitable for individuals starting their careers or seeking additional income
Reporting Structure: Reports to store manager with potential interactions with other team members
Work Arrangement: On-site with structured shifts
Growth Opportunities:
- Potential to advance to management roles
- Opportunities to transition into different departments or franchises
- Training and development programs offered by Domino's
ASSUMPTION: Advancement likely depends on individual performance and dedication.
🌍 Location & Work Environment
Office Type: Storefront operation, fast-paced retail environment
Office Location(s): 15990 E. Hwy 40, Silver Springs Shores, Florida
Geographic Context:
- Located in a suburban area with access to main highways
- Part of a larger community within Silver Springs Shores
- Provides local employment opportunities
Work Schedule: Flexible scheduling to include evenings, weekends, and holidays
ASSUMPTION: The environment promotes a customer-first approach with a strong emphasis on teamwork.
💼 Interview & Application Insights
Typical Process:
- Submit online application and resume
- Initial screening via phone interview
- In-person interview with the store manager
Key Assessment Areas:
- Customer service skills
- Ability to handle high-pressure situations effectively
- Cultural fit with the company
Application Tips:
- Highlight previous customer service experience
- Demonstrate flexibility and willingness to work varied shifts
- Showcase communication skills
ATS Keywords: Customer Service, Communication, Problem Solving, Teamwork, Cash Handling
ASSUMPTION: Interviews emphasize practical skill assessments and cultural alignment with Domino's values.
🛠️ Tools & Technologies
- Point of Sale Systems
- Pizza preparation equipment
- Communication devices for order processing
ASSUMPTION: Efficient use of digital order systems is essential for role proficiency.
👔 Cultural Fit Considerations
Company Values:
- Innovation and Customer Focus
- Teamwork and Collaboration
- Diversity and Inclusion
Work Style:
- Fast-paced and dynamic
- Team-oriented and supportive
- Customer-centric approach to service
Self-Assessment Questions:
- Am I comfortable working in fast-paced environments?
- Do I enjoy interacting with customers and solving problems?
- Am I able to manage and prioritize tasks under pressure?
ASSUMPTION: Candidates should be adaptable, proactive, and enthusiastic about customer engagement.
⚠️ Potential Challenges
- Managing high volumes of orders during peak times
- Maintaining accuracy while multitasking
- Working in variable and sometimes intense temperatures
- Handling customer complaints or issues effectively
ASSUMPTION: Overcoming these challenges requires resilience, patience, and strong problem-solving skills.
📈 Similar Roles Comparison
- Similar roles in other fast-food chains may offer different benefits or advancement paths
- Cross-training opportunities at Domino's can offer unique skill-building experiences
- Roles may have slight variations in responsibilities and requirements
ASSUMPTION: This position is competitive with similar roles in the restaurant industry regarding skill development and growth potential.
📝 Sample Projects
- Participating in team training events for new product launches
- Assisting in inventory audits and management
- Contributing to store layout or reorganization projects
ASSUMPTION: Sample projects provide hands-on learning and opportunities to demonstrate leadership.
❓ Key Questions to Ask During Interview
- What are the key challenges faced by team members during peak hours?
- Can you describe the typical career path for a Customer Service Rep at Domino's?
- How does Domino's support professional development and training?
- What are the expectations for handling high-pressure situations?
- How does the team maintain a customer-first approach during busy times?
ASSUMPTION: These questions aim to uncover insights about team dynamics and opportunities for growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare for a potential phone interview by reviewing customer service scenarios
- Practice common interview questions highlighting relevant skills
- Gather references that can speak to your work ethic and reliability
- Follow up with the hiring manager post-interview to express continued interest
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
