Customer Service Rep(04925) - 5445 20Th Street #103

📌 Core Information

🔹 Job Title: Customer Service Rep (04925) - 5445 20Th Street #103

🔹 Company: Domino's

🔹 Location: Vero Beach South, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Receiving and processing orders over the telephone
• Stocking and managing inventory from delivery to storage areas
• Preparing products with attention to quality
• Maintaining cleanliness and sanitation of equipment and facilities

ASSUMPTION: Tasks typically performed in fast-paced food service environments are likely applied here, including potential customer interaction at different service points.

📋 Key Responsibilities

✅ Receive and process telephone orders efficiently and accurately.

✅ Stock ingredients from the delivery area to designated storage zones, work areas, and walk-in coolers.

✅ Prepare products according to specified procedures and quality standards.

✅ Clean equipment and facilities as requested, ensuring hygiene and safety standards.

✅ Communicate effectively and professionally with customers and co-workers to resolve queries and complete orders.

ASSUMPTION: The responsibilities are assumed to require multitasking and time-management skills to handle peak hours and ensure customer satisfaction.

🎯 Required Qualifications

Education: Not specified, but basic educational background is assumed sufficient.

Experience: 0-2 years of experience in a customer service or similar role is preferred.

Required Skills:

• Effective verbal communication skills with customers and teammates
• Basic math skills to handle transactions
• Basic computer skills for order processing

Preferred Skills:

• Outgoing personality to engage positively with customers

ASSUMPTION: Emphasis is placed on interpersonal skills and the ability to perform basic computational tasks accurately, as these are critical for successful order handling and customer interaction.

💰 Compensation & Benefits

Salary Range: Not specified, typically aligned with entry-level customer service standards in the food service industry.

Benefits:

• Health and wellness benefits (assumed typical for similar roles)
• Employee discounts on company products
• Opportunities for advancement within company stores

Working Hours: 40 hours per week, flexibility may be expected during weekends or peak hours.

ASSUMPTION: Benefits are likely to focus on employee welfare and company discounts, aligning with industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a vibrant and globally expanding industry with technology-driven operations

Company Size: 10,001+ employees, indicating a well-established infrastructure supporting career growth

Founded: 1960, with a rich history and evolution aligning with modern consumer needs

Company Description:

• Innovative franchise and corporate culture
• Forward-thinking technology and marketing initiatives
• Emphasis on creating a fun working environment

Company Specialties:

• Pizza
• Technology
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's is actively involved in leveraging modern technologies to enhance customer experience and operational efficiencies.

📊 Role Analysis

Career Level: Entry-level, suitable for building foundational skills in customer service

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site with fixed and rotating shifts

Growth Opportunities:

• Potential for internal promotions to supervisory or management roles
• Skill enhancement in customer service and operational management
• Exposure to cross-functional areas and technologies

ASSUMPTION: Given the large size and presence of Domino's, internal career mobility is anticipated for dedicated employees.

🌍 Location & Work Environment

Office Type: Food service outlet with minimal office space, emphasis on service counters and product preparation areas

Office Location(s): Vero Beach South, Florida, in a well-connected neighborhood for easy access

Geographic Context:

• Community-oriented service environment
• Proximity to residential areas for customer convenience
• Opportunity for engagement with a diverse customer base

Work Schedule: Fixed hours with potential weekend work

ASSUMPTION: The work environment is expected to be fast-paced, reflecting the dynamic nature of food service industries.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Preliminary phone screening
• In-person interview with a store manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving capabilities
• Teamwork aptitude

Application Tips:

• Highlight previous customer interaction experience
• Showcase examples of adaptability and learning
• Communicate a strong interest in the food service industry

ATS Keywords: Customer Service, Order Processing, Communication Skills

ASSUMPTION: The recruitment process values practical customer service skills and enthusiasm for company values.

🛠️ Tools & Technologies

• Order processing software
• Point of sale systems
• Communication devices (headsets)

ASSUMPTION: The role likely requires familiarity with standard order processing systems used in retail and food service sectors.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Team collaboration
• Innovation

Work Style:

• Team-oriented and cooperative
• Focused on quality and customer experience
• Adaptability to changing tasks and schedules

Self-Assessment Questions:

• Am I comfortable engaging with customers from diverse backgrounds?
• How do I handle fast-paced and high-pressure situations?
• Do I see myself growing within a large, branded company?

ASSUMPTION: The company culture is centered around teamwork and customer-centric innovations, fostering a collaborative work environment.

⚠️ Potential Challenges

• Managing multiple tasks simultaneously during peak hours
• Adapting communication styles to various customer needs
• Standing for extended periods during shifts
• Maintaining quality and accuracy under pressure

ASSUMPTION: This environment is fast-paced, requiring resilience and flexibility, common in food service roles.

📈 Similar Roles Comparison

• Roles in similar fast food or customer service industries
• Opportunities for skill development in customer interaction
• Potential for career advancement within a franchise model

ASSUMPTION: Comparable roles in the industry tend to offer similar entry-level opportunities with a focus on customer service excellence.

📝 Sample Projects

• Participating in promotional events or campaigns
• Inventory management exercises and product display setups
• Process improvement initiatives in service delivery

ASSUMPTION: Employees might engage in projects aimed at enhancing customer experience and product visibility.

❓ Key Questions to Ask During Interview

• What customer service metrics are most valued?
• Can you describe a typical career path for this position?
• What training or resources does Domino's provide to its employees?
• How is feedback from front-line employees incorporated into operations?
• What are the common challenges faced in this role?

ASSUMPTION: Insightful inquiries around career paths, training, and role challenges can highlight candidate interest in long-term engagement and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening by familiarizing yourself with Domino's values
• Gather examples of past customer service experience
• Prepare questions for the interview that showcase your interest in the role
• Review the common duties and responsibilities of the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.