Customer Service Rep(04933) - 5220 US-1

📌 Core Information

🔹 Job Title: Customer Service Rep (04933)

🔹 Company: Domino's

🔹 Location: Vero Beach South, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Receiving and processing telephone orders
• Preparing products and managing inventory movement
• Communicating effectively with customers and co-workers
• Maintaining cleanliness in work areas

ASSUMPTION: The job likely involves multitasking and maintaining a customer-friendly environment due to its customer service focus. Training on specific processes, such as order systems, will likely be provided.

📋 Key Responsibilities

✅ Receive and process telephone orders

✅ Stock ingredients from the delivery area to storage and work areas

✅ Prepare products

✅ Clean equipment and the facility as requested

✅ Communicate verbally with customers and co-workers

✅ Accurately handle basic math for transactions

✅ Enter orders using a computer keyboard or touch screen

✅ Stand for long periods while working

ASSUMPTION: Responsibilities suggest a dynamic role with a primary focus on customer interaction and operational tasks, typical for fast-paced retail environments.

🎯 Required Qualifications

Education: Not specified, likely no formal education requirement beyond high school or equivalent

Experience: 0-2 years in customer service roles ideal, not required

Required Skills:

• Customer Service
• Verbal Communication
• Basic Math Skills
• Order Processing
• Ability to Stand for Long Periods

Preferred Skills:

• Previous experience in a fast-food or retail environment
• Familiarity with POS systems

ASSUMPTION: The role likely aims at entry-level candidates, emphasizing on-the-job training over extensive prior experience.

💰 Compensation & Benefits

Salary Range: Not specified. Industry average for this role in fast food services is $10-$15 per hour.

Benefits:

• Employee Discounts
• Flexible Scheduling
• Opportunities for Advancement

Working Hours: Full-time, 40 hours per week with potential variability depending on business needs.

ASSUMPTION: Given its full-time nature, benefits are likely available, including employee discounts and potential health benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and fast food services

Company Size: 10,001+ employees, indicative of extensive resources and large operational scale

Founded: 1960

Company Description:

• One of the world’s leading public restaurant brands
• Focused on innovation, particularly in technology and product development
• Operates approximately 17,100 stores in 90+ markets globally

Company Specialties:

• Pizza Production
• Marketing & Advertising
• Technology and Digital Solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s provides a comprehensive global reach, offers innovative solutions, and values operational excellence which can be appealing for career growth and stability.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting a career in customer service or seeking first-time job experience

Reporting Structure: Likely reports to shift supervisors or store managers

Work Arrangement: Fixed on-site position within store locations

Growth Opportunities:

• Progression to supervisory roles
• Cross-training in operational areas
• Potential movement into corporate or franchise roles

ASSUMPTION: Emphasizes career growth and skill development in retail operations, making it a valuable opportunity for entry-level workers looking for career advancement.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Located on US-1 in Vero Beach South, Florida

Geographic Context:

• Accessible location along a major highway
• Serves a vibrant local community with diverse customer needs
• Presence in a popular seasonal area with customer fluctuation

Work Schedule: Generally involves shifts, possibly including evenings, weekends, and holidays

ASSUMPTION: The environment offers a fast-paced setting common in retail, requiring adaptability to customer service needs throughout the day.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Communication abilities
• Adaptability and problem-solving

Application Tips:

• Highlight any customer service experience
• Emphasize flexibility and willingness to work varying shifts
• Demonstrate enthusiasm and positive energy during interactions

ATS Keywords: Customer Service, Order Processing, Communication Skills, Fast-paced Environment

ASSUMPTION: The selection process focuses on interpersonal skills, reliability, and attitude, essential for roles facing customers directly.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Order Management Software
• Basic Computer Use (Keyboard/Monitor)

ASSUMPTION: Training likely provided for specific software and system use, with an emphasis on product familiarity and sales transactions.

👔 Cultural Fit Considerations

Company Values:

• Commitment to Quality
• Teamwork and Collaboration
• Innovation and Adaptability

Work Style:

• Engaging and customer-focused
• High energy with a multitasking ability
• Able to work under pressure and remain friendly

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I comfortable standing for long periods?
• Can I manage multiple tasks effectively?

ASSUMPTION: The company encourages a collaborative environment that values customer satisfaction and smooth operational flow.

⚠️ Potential Challenges

• Standing for long periods without seating
• Managing busy shifts, especially during peak hours
• Handling difficult customer interactions professionally
• Adapting quickly to varying customer needs

ASSUMPTION: Workers must be prepared for physical demands and a fast-paced environment typical of the service industry.

📈 Similar Roles Comparison

• Other fast-food crew member roles tend to have similar responsibilities and challenges
• Retail associate positions may offer different focus on customer service
• Internal career paths could provide varied skills and advancement opportunities

ASSUMPTION: Comparable positions across fast-food and retail sectors often emphasize similar skill sets and workload expectations.

📝 Sample Projects

• Implementing customer service improvement strategies
• Participating in team initiatives to enhance store performance
• Carrying out inventory management projects

ASSUMPTION: While direct projects are limited, opportunities exist internally for team-based improvement initiatives and skill development.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does the company support career development for entry-level employees?
• What criteria are used for performance evaluations?
• Can you describe the team dynamic in this location?
• What training programs are available for new employees?

ASSUMPTION: Prospective employees benefit from understanding daily operations, growth opportunities, and evaluation processes.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a relevant resume highlighting customer service experience
• Be ready for a potential phone screening following application
• Practice responding to common customer service scenarios
• Research Domino's company culture and values for interview preparation

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.